Order placed in May 2020 for a ~$300 pair of sneakers. The item was never shipped, and I have still not received a refund after 6 years. I’m a sneaker collector based in Australia. Initiall... See more
Company replied
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See what reviewers are saying
I shop from Japan, and the shipping is amazingly fast! They ship the item either on the day of purchase or the next day. When ordering from overseas online shops, items sometimes arrive with sta... See more
Ordered a toteme shirt which was £225 including shipping on dope factory. The shirt was £400 cheaper than on every other website. Shirt was ordered on Saturday and received on Wednesday (shipped to UK... See more
UPDATE 25.05.2020 Received my refund; apparently shop changed ownership and most of its staff. Hope the best for them and that they rebuild their previous reputation. They now have my vouch... See more
Company replied
Company details
Information provided by various external sources
Dope Factory presents a dynamic, contemporary urban selection of the most influential brands of the fashion scene.
Contact info
3.4
Average
199 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good and fast but the taxes and…
Good and fast but the taxes and shipping coast are expensive
2 December 2021
Unprompted review
Best Shopping experience
It was my first time purchasing a product from Dope Factory. It was such a nice experience since it was easy and safe. and plus did I mention my jean was shipped from Italy, it adds a luxury feeling tbh. It fits me so nice! I would love to shop here again in the future for any of my fashion needs.
23 November 2021
Unprompted review
My shoes cost with shipping more than I…fu
My shoes cost with shipping more than I anticipated. I would like a partial refund
3 November 2021
Unprompted review
Top top top in all
23 September 2021
Unprompted review
nice & quick :)
1 July 2021
Unprompted review
Ordered South Beach Lebron 8
Ordered South Beach Lebron 8. They came quick and delivered with ease. I am grateful for the fast delivery and the quick responses. Thanks
1 June 2021
Unprompted review
Won a Sneaker Raffle
Won a Sneaker Raffle. Paid via PayPal and received delivery in less than a week. super excited for win and fast transaction
24 May 2021
Unprompted review
ordered sneakers
ordered sneakers, received sneakers. what more can a man ask for? accept for not paying for the sneakers, which I did, but that's fair.
24 May 2021
Unprompted review
Should have checked the reviews before…
Should have checked the reviews before ordering... like many others here, ordered shoes but they never ship. Contacted them and no response. Luckily I paid with PayPal so I will get my money back but very frustrating buying experience. Scam site basically.
19 May 2021
Very good experience!
Very good experience!! Fast delivery!! Everything was good!!
19 May 2021
Unprompted review
Bought 2 Pairs of shoes, only LOANED money.
EDIT EDIT:
They told me I would get a refund last week Friday. It didnt happen. Then they said Monday. Didnt happen.
Again, DO NOT BUY HERE, I have to get my money back via a paypal case. God knows what the do with my 250€ in the meantime.
Edit: Support contacted me and I am waiting for my refund right now. I will update this review.
Habe 2 paar Schuhe bestellt. Keine Bestellbestätigung, Versandmail etc bekommen. Support reagiert nicht. Shipping ist unverschämt teuer. Muss mir mein Geld wohl über Paypal zurück holen.
DO NOT BUY HERE!!!
6 May 2021
Thank you for Air max 90 Valentines.
29 April 2021
Unprompted review
Perfect is all I can say
27 April 2021
Unprompted review
Online Raffle winner
I entered an online raffle hosted by Dope Factory. I received a DM from them on Instagram saying that I won! I was thoroughly excited since I really wanted these shoes. I paid my invoice right away and they shipped within hours! I received my shoes in 2 days time. Amazing customer service. Thank you!
14 April 2021
Unprompted review
Perfect
I've never been shipped that fast in my entire life !
My pair was shipped in a double box so it's perfect.
14 April 2021
Unprompted review
Very fast service
Very fast service and although it was an international shipment I received the order the next day! Would definitely recommend
13 April 2021
Unprompted review
Nice website
12 April 2021
Unprompted review
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