Enjoyed shopping for new denim pieces - pink Kate jeans & pink denim jacket . The set looks amazing ! Ana recommends pieces as they are launched and always helps with sizing . She gives excellent... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’m absolutely in love with this brand! Shopping online has never been easier—thanks to their incredible concierge service, there’s no second-guessing. They help you find the perfect fit for your siz... See more
I have never had such personal service. I spoke to the rep Ana a few times who helped me with a return and exchange, for the next size, she also gave me very detailed advise on the different fits and... See more
quite possibly the best jeans ever - I am 6ft and my daughter is 6ft 3 (so guess who steals them from me) Donna's jeans are insane I have multiple styles in all colour ways and her jumpsuits are ne... See more
Company replied
![Maybelline The Cutest Jacket Ever | Shell Pink [Pink Denim]](https://businessunitproducts-images.trustpilot.com/69b6dfb8b468d27ea7a3a59e_300pxWide.png)
![Kate The High Top Patch Pocket Relaxed Wide Leg | Shell Pink [Pink Denim]](https://businessunitproducts-images.trustpilot.com/69b2f60d051ac514ac4aaf9b_300pxWide.png)
![The Classic Puff Tee | Inky [Dark Blue]](https://businessunitproducts-images.trustpilot.com/68f0de981a448c1121c7c667_300pxWide.png)
![Dusty The Super Downtown Jumpsuit | Dirty Leopard [Camouflage]](https://businessunitproducts-images.trustpilot.com/67c76cb50e1f2f204a275c70_300pxWide.png)
![Rosie The Dead Straight Leg | Darkest Hour [Black Denim]](https://businessunitproducts-images.trustpilot.com/688c8be9d606be1aaf3ff43e_300pxWide.png)
![Cassandra The Flared Jumpsuit | Noir Velvet [Black]](https://businessunitproducts-images.trustpilot.com/682476a4aa7548b29bf7efd3_300pxWide.png)
![Cassandra The Extra Body Length Flared Jumpsuit | In The Forest [Green]](https://businessunitproducts-images.trustpilot.com/67edbb854e45bab03c384d2e_300pxWide.png)
Company details
Written by the company
Shop the latest styles from Jean Queen Donna Ida's seasonal collections plus her classic never out of stock lines. For personal fit and style advice from the team call or message +44 7488 845854.
Shop at Donna Ida
Written by the company
- 30 day returns policy
- We offer a 30 day returns policy. Remember not to remove the tags.
- Worldwide shipping
- Free UK Returns
- On all full price orders.
- We’re Here for You
- DONNA IDA is known for its customer service as much as its denim. WhatsApp, DM or live chat us day or night, 7 days a week for friendly, informed and embracing style advice.
Shop with Confidence
Easy returns, no fuss
Enjoy 30 day returns and straightforward exchanges if it’s not quite right.
Contact info
London, United Kingdom
- +44 7488 845854
- hello@donnaida.com
- www.donnaida.com
SIGN UP FOR 10% OFF
4.9
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Donna Ida is just the most amazing…
Donna Ida is just the most amazing company ever. Their product quality is exceptional and I just love everything about them. Ana is absolutely amazing at what she does. She makes you feel like you’re her only customer with the level of customer service. Nothing is ever too much and she is always so helpful. Just incredible!
4 February 2026
Unprompted review
Reply from Donna Ida
Oh Kerry!! This makes my heart sing! We really love you Kerry, thank you for being such a lovely customer! Lots of love Donna x
quite possibly the best jeans ever
quite possibly the best jeans ever - I am 6ft and my daughter is 6ft 3 (so guess who steals them from me) Donna's jeans are insane
I have multiple styles in all colour ways and her jumpsuits are next level xxx
But the great thing is it doesn't matter what height you are - she's designed them so they can be adjusted to suit your length xxx
19 January 2026
Reply from Donna Ida
Darling Lisa thank you for your wonderful review! We always love to see you and to help you online. Lots of love xx
I was able to get a great bargain in…
I was able to get a great bargain in the sample sale!
19 January 2026
Reply from Donna Ida
Well a sample sale bargain is always a thrill, I agree!
Just a really helpful
Just a really helpful, friendly, warm Company - which is actually really hard to find these days!
Not to mention the high quality products, great detailed descriptions and fast delivery.
19 January 2026
Reply from Donna Ida
I completely agree Lou, thank you so much for your kind words! Donna x
Excellent as always
Excellent as always! Super speedy delivery and gorgeous quality denim!
19 January 2026
Reply from Donna Ida
Thank you so much for letting us know how quick and easy your purchase was! Always here for you xx
Bought a lovely jacket along with 2…
Bought a lovely jacket along with 2 pairs of denims, but unfortunately i had an email to say the jeans were over sold, However i was very pleased with the jacket, thank you
22 January 2026
Reply from Donna Ida
Oh Donna, I am sorry to hear this! Please if there is ever anything I can do contact me personally, I will always do whatever I can do to help donna@donnaida.com xx
I’m In love in this brand
I’m In love in this brand. All the items I have received from them are of extremely high quality, always properly packaged and delivery is fast. Thank you
20 January 2026
Reply from Donna Ida
Elena thank you so much for this great review! So wonderful to hear; this is music to my ears! Xx
Reply from Donna Ida
Thank you for this wonderful review dear Sue! We appreciate it. Lots of love Donna x
Beautifully delivered package in a…
Beautifully delivered package in a short time. High standards all round. My item fitted perfectly. Thankyou
19 January 2026
Reply from Donna Ida
Thank you for this wondering review! I am so delighted you are happy! X
Best jeans ever in the whole universe
Best jeans ever in the whole universe. thank you.
12 January 2026
Reply from Donna Ida
Oh wow and you know what, I completely agree! Thank you so much xx
Love my jeans
Love my jeans, fit beautifully, very slimming. Have now ordered two more pairs in different colours.
6 January 2026
Reply from Donna Ida
I love to hear this! Thank you so much for your wonderful review, I am so happy you have found us! X
Not good returns experience
Lovely items but had to send one top back.
It has not been acknowledged as received so now I’ve got to chase the firm and tracking. But I did find the returns process not good, so I’m not sure if I’ll have the confidence to order again .
17 November 2025
Unprompted review
Reply from Donna Ida
Hi Ian
Thank you for taking the time to leave your feedback. I’ve looked into this and it appears there was a system error when your refund was originally processed, which meant it didn’t go through as it should have. I’m very sorry for this.
As soon as we became aware of the issue, it was resolved straight away. I completely appreciate how frustrating this must have been and I apologise that the returns process didn’t feel straightforward in this instance.
Thank you again for raising this with us.
Best wishes
Claire
Happy customer
As always, Donna Ida’s clothing is premium quality. Really great designs with the best washes. Customer service is perfect, a true blueprint for all retailers. The staff ( in my case Ana) know the products, care about the customer’s satisfaction and clearly enjoy their work! Keep it up. DI should be super proud of you!!
30 December 2025
Reply from Donna Ida
Thank you so so much for this amazing review! You are so kind to have taken the time, we appreciate it so much! Lots of love and thanks, Donna x
Superb service & quality
Donna Ida service goes above & beyond. I get style & size advice, delivery is so fast & packaging is great. My stylist is on WhatsApp to help with anything
13 December 2025
Reply from Donna Ida
I love to hear this!! Thank you so much for your wonderful review xxx
Love this brand and the care culture…
Love this brand and the care culture around the brand!
17 December 2025
Reply from Donna Ida
The care culture! I absolutely love this! Thank you xxx
Reply from Donna Ida
Thank you so much Jacqueline! Lots of love to you xx
Donna Ida has high quality merchandise
Donna Ida has high quality merchandise. Their excellent customer service is next to none. Fast delivery on orders and thorough follow-up on everything from start to finish
2 December 2025
The customer service is the very best…
The customer service is the very best around .
15 December 2025
Outstanding customer service
Outstanding customer service
Felt very personal, and was given advice on sizing to ensure new order fitted perfectly
15 December 2025
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