Enjoyed shopping for new denim pieces - pink Kate jeans & pink denim jacket . The set looks amazing ! Ana recommends pieces as they are launched and always helps with sizing . She gives excellent... See more
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The Maybelline jacket and Brigitte shorts are gorgeous. I am so glad I bought them. Everything I have ever bought (quite a lot) I have been delighted with. The cut, material, style is totally perfec... See more
I’m absolutely in love with this brand! Shopping online has never been easier—thanks to their incredible concierge service, there’s no second-guessing. They help you find the perfect fit for your siz... See more
I have never had such personal service. I spoke to the rep Ana a few times who helped me with a return and exchange, for the next size, she also gave me very detailed advise on the different fits and... See more
![Maybelline The Cutest Jacket Ever | Shell Pink [Pink Denim]](https://businessunitproducts-images.trustpilot.com/69b6dfb8b468d27ea7a3a59e_300pxWide.png)
![Kate The High Top Patch Pocket Relaxed Wide Leg | Shell Pink [Pink Denim]](https://businessunitproducts-images.trustpilot.com/69b2f60d051ac514ac4aaf9b_300pxWide.png)
![The Classic Puff Tee | Inky [Dark Blue]](https://businessunitproducts-images.trustpilot.com/68f0de981a448c1121c7c667_300pxWide.png)
![City Slicker The Tailored Western Shirt | My Side [Blue Denim]](https://businessunitproducts-images.trustpilot.com/6749a02015340892cdaae24c_300pxWide.png)
![Cassandra The Flared Jumpsuit | Noir Velvet [Black]](https://businessunitproducts-images.trustpilot.com/682476a4aa7548b29bf7efd3_300pxWide.png)
![Rosie The Dead Straight Leg | Darkest Hour [Black Denim]](https://businessunitproducts-images.trustpilot.com/688c8be9d606be1aaf3ff43e_300pxWide.png)
Company details
Written by the company
Shop the latest styles from Jean Queen Donna Ida's seasonal collections plus her classic never out of stock lines. For personal fit and style advice from the team call or message +44 7488 845854.
Shop at Donna Ida
Written by the company
- 30 day returns policy
- We offer a 30 day returns policy. Remember not to remove the tags.
- Worldwide shipping
- Free UK Returns
- On all full price orders.
- We’re Here for You
- DONNA IDA is known for its customer service as much as its denim. WhatsApp, DM or live chat us day or night, 7 days a week for friendly, informed and embracing style advice.
Shop with Confidence
Easy returns, no fuss
Enjoy 30 day returns and straightforward exchanges if it’s not quite right.
Contact info
London, United Kingdom
- +44 7488 845854
- hello@donnaida.com
- www.donnaida.com
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4.9
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Always easy to speak to and helpful .
31 March 2026
Reply from Donna Ida
Thank you Julie! We are always here to help and love to chat x
Great customer service.. lovely jacket
I am now updating my previous review as yesterday my Special Agent jacket finally arrived following the sample sale. It is lovely and great value! I know I will wear it loads!! Ana who dealt with my initial complaint was excellent and kept me informed whilst she located the order. I have given 4 stars due to the inconvenience only…
30 March 2026
Reply from Donna Ida
Dear Juliet, I am so sorry that we didn't get your order to you in time from our Sample Sale. It was a very big event which was great, and we always say to allow a couple of extra days for sale to allow for the item to arrive. Having said that, we always do try to dispatch as quickly as possible and I hope you have received your order now. Thank you for shopping with us! Lots of love, Donna x
Reply from Donna Ida
I am so happy to hear this Nadine! Enjoy! Xx
Incredible customer service
23 March 2026
Reply from Donna Ida
We love chatting to all our customers, thank you for your review Diane! X
Wonderful customer service
Wonderful customer service, very speedy delivery all the way to Australia.
18 March 2026
Reply from Donna Ida
All the way to my homeland! I love this, thank you Sarah! X
Reply from Donna Ida
Thank you so much Brigitte, I am so happy to hear this!! Enjoy your purchase, Ana is truly amazing I am so glad you found her helpful x
Always kept informed of latest offers
Always kept informed of latest offers. Speedy delivery. Great service.
17 March 2026
Reply from Donna Ida
I am so pleased to hear this Liz! Thank you so much. Lots of love Donna x
I love this company and their products
I love this company and their products! Always getting complemented on my jeans and they feel and look so good! Can’t wait to wear my new Aurora top once it arrives!
15 March 2026
Reply from Donna Ida
Please report back as soon as you receive it Lou! Aurora is one of my favourites! Lots of love Donna x
Thank you for helping me find 3 pairs…
Thank you for helping me find 3 pairs of great jeans! It was fun
16 March 2026
Reply from Donna Ida
I am so happy that you had a great experience Sarah! Always here for you. Lots of love Donna x
Donna Ida is not only an incredibly…
Donna Ida is not only an incredibly beautiful product, Donna and her girls make you feel like a VIP every time you shop with them. Will never buy denim anywhere else again xx
10 March 2026
Reply from Donna Ida
Our Queen! Thank you so much darling Simone, you are always such a pleasure and a beautiful model too xxx
Ana has been amazing
Ana has been amazing. Shortly after placing my order she reached out and has ensured that everything went efficiently and smoothly. Highly recommend this brand and the fantastic personalised service
10 March 2026
Reply from Donna Ida
This makes my heart sing! Ana is incredible. I am so happy, thank you for saying so! Lots of love xxx
The best
Always excited to get my Donna Ida box.
Beautifully packaged and ot the highest quality.
Communication with Ana is second to none....feels like talking with a friend!
Forever getting stopped and asked where I buy my jeans and jumpsuits.
Love it all.
10 March 2026
Reply from Donna Ida
And I get to chat to you on Instagram!! Love this Laura, thank you so much!! Lots of love xxx
First purchase
My fist purchase and it's a white womens charity t-shirt. Fast delivery and nicely packaged. The quality of the t-shirt is a medium thick cotton with a sturdy neckline which hopefully won't mishape. Can't wait to wear it! Thank you.
5 March 2026
Reply from Donna Ida
Please let me know how it wears Joy, I am sure you will love it ! Thank you for supporting our charity x
Very good customer service
9 March 2026
Reply from Donna Ida
Thank you for sharing this! I am so pleased you enjoyed it. Lots of love Donna xx
Absolutely fabulous ❤️
The service I received couldn’t have been better! I exchanged my item twice and experienced the best customer service ever. I wouldn’t hesitate in recommending and purchasing again - thank you!
4 March 2026
Reply from Donna Ida
Thank you so much for saying this Jessie!! I am so so happy. Always here for you. Donna xx
Being able to contact girls for advice…
Being able to contact girls for advice sizing style etc
A real bonus
Always quick to reply
Feels personal
2 March 2026
Reply from Donna Ida
I am so happy you see it as such a bonus, it really is!!! Always here for you! Lots of love Donna x
They are the best !!
They are the best !!! Soft material makes yr bum look loverly !!! & they always send very quickly !! If you need help they are so good !!! They can’t do enough for you !!! I have them in every colour 👍🏻
23 February 2026
Reply from Donna Ida
Julie you are a superstar, thank you for your wonderful review! Lots of love Donna xx
Perfect
Perfect! I have 3 Dolly jumpsuits that I wear all the time so my new Dusty is a lovely change, so easy to wear. I put it on straight out of the box and had a great night out.
16 February 2026
Reply from Donna Ida
I am wearing Dusty right now! I love it too, so pleased you are enjoying it! Xx
From time of ordering to receiving my…
From time of ordering to receiving my jeans - very efficient service and fabulous product!
13 February 2026
Reply from Donna Ida
I love to hear this Gayle! Thank you for the review! Donna xx
Great service via Anna on WhatsApp-…
Great service via Anna on WhatsApp- recommendation on sizing and speedy drluvery of fabulous jeans - always happy with Donna Ida!!
12 February 2026
Reply from Donna Ida
I am so happy that you found Ana helpful, she is a star! Lots of love and thanks to you Felicity! X
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