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Doctronic Reviews 

779
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 747 reviews, reviewers overwhelmingly had a great experience with this company. Customers praise the artificial intelligence system for asking thorough questions and providing quick, accurate initial diagnostics before virtual doctor consultations. Reviewers frequently mention that the medical staff is caring, knowledgeable, and efficient at resolving prescription needs without long waiting times. Some reviewers were not happy with certain physicians, noting instances where doctors were dismissive, unhelpful, or refused to provide necessary prescriptions during virtual visits. A few other people also felt that the platform fell short when technical or support issues arose, leaving them to navigate further care on their own.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting that doctors are friendly,... See more

User experience

Customers report positive experiences with user experience, highlighting how amazing, simple, and easy to use... See more

Staff

Clients share positive opinions on staff, noting that doctors demonstrate consistent patience, thoroughness,... See more

Customer service

Users describe positive interactions with customer service, noting that staff members are polite, thorough,... See more

Artificial intelligence

Consumers find artificial intelligence to be a very good and surprisingly helpful tool for medical symptoms.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Many Ai's won't discuss injuries, but this one did and it worked flawlessly. Another I tried was completely awful, telling me a sports injury required a dermatologist visit. But Doctronic assessed it... See more

Company replied

Rated 5 out of 5 stars

So you talk to AI at first giving basic info, you can ask questions too. You can ask about the specific medicine you want, then you pay, live directed into a waiting room. I have done two appointmen... See more

Company replied

Rated 5 out of 5 stars

I have to be surprised on the advice the AI gave. It asked relevant questions regarding my situation and proceeded to provide great advice and possible Treatments from a physician. It even offered... See more

Company replied

Rated 5 out of 5 stars

This was a simple experience which provided me with accurate and helpful results. Im very grateful to have found this option after feeling ignored by my own dermatologist. And I paid nothing for it. T... See more

Company replied


Company details

  1. Pharmacy
  2. Doctor
  3. General Practitioner
  4. Health Consultant
  5. Local Medical Service

Written by the company

We’re the world’s #1 AI doctor. Our AI is free, anonymous, and available 24/7. And unlike most other AI chatbots out there, we train ours exclusively on peer-reviewed medical sources, so the info we provide is medical-grade and doctor-approved. Ask us anything related to your health, and we’ll give you answers you can trust. Need more? We’ve got you: take your AI summary and show it to your own health care provider, or book a $39 telehealth visit with one of ours.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

779 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 98% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(779)

751 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Confirmed we and our primary care…

Confirmed we and our primary care physician are following the right path to resolution. Thank you!

21 July 2026
Unprompted review
Doctronic logo

Reply from Doctronic

Confirmed, on the right path, and moving toward resolution together with your PCP! That's a perfect outcome, and we're so glad Doctronic could be part of it. Thank you. 😊

Rated 1 out of 5 stars

TERRRIBLE experience with snotty doctor

Did the AI consult, paid the $39 and waited 45 MINUTES for a very condescending, obnoxious doctor (Dr You) to snidely tell me that "You need to see an actual doctor for your problems". Waste of my time and money

21 July 2026
Unprompted review
Doctronic logo

Reply from Doctronic

Kim, we're truly sorry for what you experienced. A 45-minute wait followed by a dismissive and condescending response from a physician is completely unacceptable and not the care you deserved.

We're happy your refund has been processed, and we want you to know Dr. You's conduct is being reviewed internally. Please reach out at support@doctronic.ai if there's anything else we can do for you. 🙏

Rated 5 out of 5 stars

Excellent!

Excellent!

21 July 2026
Unprompted review
Doctronic logo

Reply from Doctronic

Excellent is music to our ears, Doron. Thanks for taking the time to share, and we're here whenever you need us. 💙

Rated 1 out of 5 stars

NEVER USE THIS SERVICE

NEVER USE THIS SERVICE! I tried to have an appointment with a Dermatologist; I scheduled the appointment for the next day. The app said I would get a text message with a link within 30 minutes of my appointment. I waited over an hour, and no text or link. I called them, and a person told me they would send me a link. I received the link. However, it was not for a Dermatologist! That doctor could not help me.
Conclusion. I got an email the day after saying my problem was solved and my ticket was cancelled.

This is outrageous! They wasted my time in a sensitive health-related situation.

Again, NEVER USE THIS SERVICE!

18 July 2026
Unprompted review
Doctronic logo

Reply from Doctronic

Hi Daniel, thank you for the detailed account. A missed notification, an incorrect specialist link, and a ticket closed without resolution are 3 separate failures we take very seriously.

Please contact us at support@doctronic.ai immediately, and we'll process a full refund and investigate what went wrong.

Rated 5 out of 5 stars

AMAZING

AMAZING! Fast, efficient, user friendly!!

20 July 2026
Unprompted review
Doctronic logo

Reply from Doctronic

Hi Deena! You just described everything we work hard to be every single day. Thank you so much for sharing this energy with us. 🥰

Rated 5 out of 5 stars

10/10 recommend

quick answers and reasonable outcomes
would recommend to anyone.

19 July 2026
Unprompted review
Doctronic logo

Reply from Doctronic

Thank you, Morsouth. Fast, accurate, and actionable guidance is the standard we hold ourselves to every visit. We're happy it came through, and we appreciate the strong recommendation. 💙

Rated 5 out of 5 stars

Confirmed what I thought was causing…

Confirmed what I thought was causing some of my symptoms. I will discuss this with my primary on my next appointment.

18 July 2026
Unprompted review
Doctronic logo

Reply from Doctronic

Thank you, Janet. Confirming your instincts and helping you arrive at your primary care appointment more prepared and informed is exactly the kind of value Doctronic is designed to add. We hope the conversation with your PCP goes well. 🥰

Rated 5 out of 5 stars

Straightforward questions

Straightforward questions, accurate assessment based on my symptoms shared.

18 July 2026
Unprompted review
Doctronic logo

Reply from Doctronic

Thank you, Elle. Clear, relevant questions and an accurate symptom-based assessment are at the core of what Doctronic delivers every visit. We're happy both came through for you.

Rated 5 out of 5 stars

It actually felt like I was talking to…excellent experience

It actually felt like I was talking to a doctor. They asked all the questions I would expect to hear and instead of advising me to rush to an ER, it gave me good practical solutions to try now before escalating it to a doctor visit. It also offered for me to conduct an immediate consultation or to schedule a time for an virtual appointment with a licensed doctor which I am extremely grateful for and fully intend to use this option if my condition doesn't improve as well as for future needs. Nothing is worse than waiting in a doctor's office for hours just to spend a fortune for two minutes with an actual physician.
Thank you for your free recommendations and for not just giving me the canned response of getting immediate medical attention.

18 July 2026
Unprompted review
Doctronic logo

Reply from Doctronic

Thank you for such a thoughtful and detailed review, Joe. Clinically thorough questions, practical guidance before escalating to a physician, and a clear path to a virtual appointment when needed are all core parts of how Doctronic is designed to work. We're glad it all came through, and we look forward to being here for your next visit. 💙

Rated 5 out of 5 stars

Great medical summary and treatment…

Great medical summary and treatment plan recommendations

18 July 2026
Unprompted review
Doctronic logo

Reply from Doctronic

Thank you, Valecia! A comprehensive medical summary paired with clear, actionable treatment plan recommendations is the standard every Doctronic consultation is built to deliver. We're so happy it came through. 🤗

Rated 5 out of 5 stars

The doctor was amazing and very caring

The doctor was amazing and very caring. I highly recommend using them.

14 July 2026
Unprompted review
Doctronic logo

Reply from Doctronic

Thanks, Ross! An amazing, caring physician is the standard we hold every Doctronic doctor to. We're glad that came through clearly in your visit, and we appreciate the strong recommendation. 😍

Rated 5 out of 5 stars

Impressive Instructions

Important questions were asked and impressive and complete instructions were provided

14 July 2026
Unprompted review
Doctronic logo

Reply from Doctronic

Thank you for sharing this. We're happy the visit felt thorough, asking the right questions and walking through clear next steps is exactly the experience we aim for. We appreciate you taking the time to leave a review. 🥰

Rated 5 out of 5 stars

I received cogent advice

I received cogent advice, think the questions asked were extremely pertinent, and the final suggestions are appropos! Thank you for providing this app to assist we who need information before consulting our regular PCM! Great app!

13 July 2026
Unprompted review
Doctronic logo

Reply from Doctronic

Thank you, PLynn! Relevant questions, accurate advice, and appropriate suggestions that help bridge the gap between symptoms and your primary care visit are exactly what Doctronic is designed to deliver. We're happy it came through so clearly for you. 🥰

Rated 5 out of 5 stars

Thanks for the help

Thanks for the help. I got more information than I have gotten from my doctor in years .

13 July 2026
Unprompted review
Doctronic logo

Reply from Doctronic

Thank you, Maria! Our medical AI is trained exclusively on peer-reviewed medical sources and designed to give you thorough, personalized, actionable information every single time. We believe every patient deserves to feel fully informed about their own health, and we're so grateful that came through for you. 🥰

Rated 5 out of 5 stars

Very informative

Very informative, diagnosis seem right due to what I told them.

11 July 2026
Unprompted review
Doctronic logo

Reply from Doctronic

Thank you, Patricia. Accurate, thorough diagnoses based on the information provided are at the core of what Doctronic delivers. We're glad the findings felt on point, and we're here whenever you need us! 🙌🏻

Rated 5 out of 5 stars

The fact that it was quick and in the…

The fact that it was quick and in the comfort of my own home is awesome doctors were straight to the point I was in and out within 2 minutes with prescription on the way to the pharmacy thank you

11 July 2026
Unprompted review
Doctronic logo

Reply from Doctronic

Thank you! A fast, efficient visit from the comfort of home with a prescription sent directly to your pharmacy is exactly the standard we hold every Doctronic visit to. We're glad it delivered! 🥰

Rated 5 out of 5 stars

I am a physician and I was impressed by…

I am a physician and I was impressed by how well you did. I have been to see my primary who only gave me a dressing to put on my leg. Great job. How do I work for you I am an obgyn and maternal fetal medicine specialist.

10 July 2026
Unprompted review
Doctronic logo

Reply from Doctronic

Wow. Thank you, Dr. James. Earning the trust and admiration of a physician with your level of expertise in OB-GYN and maternal-fetal medicine is one of the highest compliments we could receive. We'd love to connect you with our team. Please reach out to support@doctronic.ai, so our team can connect you with the right person right away.

Rated 5 out of 5 stars

Amazing Medical Advice/treatment

I was thoroughly informed, didn't have to wait and the responsiveness and professionalism was excellent. Overall it was over 5 stars and I'd definitely use again.

10 July 2026
Unprompted review
Doctronic logo

Reply from Doctronic

Thank you, Fonda. Being fully informed, seen promptly, and treated with professionalism are the three things we work hardest to deliver together. We're glad all three came through, and we look forward to seeing you again! 💙

Rated 5 out of 5 stars

Great Service

So you talk to AI at first giving basic info, you can ask questions too. You can ask about the specific medicine you want, then you pay, live directed into a waiting room. I have done two appointments so far, I've averaged 15 minutes of waiting in the waiting room.

Doctors are friendly, and knowledgeable, listen to your concerns, and get you the treatment you are looking for. You can also upload all your labwork, and other medical records for them to review as well.

9 July 2026
Unprompted review
Doctronic logo

Reply from Doctronic

Thank you for walking through the experience so thoroughly, Thomas. Friendly, knowledgeable doctors who listen and deliver the treatment you need in an average wait time of 15 minutes, that's exactly what we're building. We're so happy both visits were delivered, and we look forward to the next one. 💙

Rated 5 out of 5 stars

Revolutionary

The chatbot's bedside manner is amazing! It's kind, easy to talk to, and offers excellent advice, which can be reviewed by a doctor for only $39. This could revolutionize healthcare!

9 July 2026
Unprompted review
Doctronic logo

Reply from Doctronic

Thank you for such a thoughtful review. A medical AI that communicates with care and accuracy, backed by a licensed physician review for $39, is exactly the model we believe can make quality healthcare more accessible for everyone. We're glad it came through that way for you! 🥰

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