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Doctronic Reviews 

779
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 747 reviews, reviewers overwhelmingly had a great experience with this company. Customers praise the artificial intelligence system for asking thorough questions and providing quick, accurate initial diagnostics before virtual doctor consultations. Reviewers frequently mention that the medical staff is caring, knowledgeable, and efficient at resolving prescription needs without long waiting times. Some reviewers were not happy with certain physicians, noting instances where doctors were dismissive, unhelpful, or refused to provide necessary prescriptions during virtual visits. A few other people also felt that the platform fell short when technical or support issues arose, leaving them to navigate further care on their own.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting that doctors are friendly,... See more

User experience

Customers report positive experiences with user experience, highlighting how amazing, simple, and easy to use... See more

Staff

Clients share positive opinions on staff, noting that doctors demonstrate consistent patience, thoroughness,... See more

Customer service

Users describe positive interactions with customer service, noting that staff members are polite, thorough,... See more

Artificial intelligence

Consumers find artificial intelligence to be a very good and surprisingly helpful tool for medical symptoms.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Many Ai's won't discuss injuries, but this one did and it worked flawlessly. Another I tried was completely awful, telling me a sports injury required a dermatologist visit. But Doctronic assessed it... See more

Company replied

Rated 5 out of 5 stars

So you talk to AI at first giving basic info, you can ask questions too. You can ask about the specific medicine you want, then you pay, live directed into a waiting room. I have done two appointmen... See more

Company replied

Rated 5 out of 5 stars

I have to be surprised on the advice the AI gave. It asked relevant questions regarding my situation and proceeded to provide great advice and possible Treatments from a physician. It even offered... See more

Company replied

Rated 5 out of 5 stars

This was a simple experience which provided me with accurate and helpful results. Im very grateful to have found this option after feeling ignored by my own dermatologist. And I paid nothing for it. T... See more

Company replied


Company details

  1. Pharmacy
  2. Doctor
  3. General Practitioner
  4. Health Consultant
  5. Local Medical Service

Written by the company

We’re the world’s #1 AI doctor. Our AI is free, anonymous, and available 24/7. And unlike most other AI chatbots out there, we train ours exclusively on peer-reviewed medical sources, so the info we provide is medical-grade and doctor-approved. Ask us anything related to your health, and we’ll give you answers you can trust. Need more? We’ve got you: take your AI summary and show it to your own health care provider, or book a $39 telehealth visit with one of ours.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

779 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 98% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(779)

751 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I haven’t talked to the doctor yet but…

I haven’t talked to the doctor yet but so far what they give me is exactly what I needed thank you.

10 August 2026
Unprompted review
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Reply from Doctronic

We're so happy the AI consultation already gave you what you needed, Preston. And when you're ready to take the next step, our licensed physicians are available 24/7 for just $39. We're here for you every step of the way. Thank you. 😊

Rated 5 out of 5 stars

I had a really great evaluation with…

I had a really great evaluation with the online doctor this morning. I've been reading up on what I could have but never mentioned it to the doctor yet the report came back with exactly what I thought it was in my own findings... They asked many questions which I was fine with I'm happy they were so thorough with their assessment.. I definitely will recommend this site to everyone I know and I will use it again if needed in my future. Thank you

8 August 2026
Unprompted review
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Reply from Doctronic

Thank you, Karianne. An independent assessment that aligns with your own findings through thorough, relevant questioning is exactly the clinical accuracy we work hard to deliver. We're glad the evaluation felt comprehensive, and we look forward to being here for you again. 🥰

Rated 4 out of 5 stars

Hey 👋 sorry 😞 😔 😟 🙁 😥 😿 😞 😔 😟 🙁 😥 😿 😞 😔…

Hey 👋 sorry 😞 😔 😟 🙁 😥 😿 😞 😔 😟 🙁 😥 😿 😞 😔 😟 🙁 😥 😿 😞 miss you 😔 😄 😆 😀 🤣 😉 😔 😄 😆 😀 🤣 😉 😔 😄 😆 😀 🤣 😉 😔 😄 😆 😀 🤣 😉

6 August 2026
Unprompted review
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Reply from Doctronic

Hi Mariah. It looks like this message may have been meant for someone else. If you've had an experience with Doctronic you'd like to share or need any assistance, we'd love to hear from you at support@doctronic.ai.

Rated 4 out of 5 stars

This is the first time in years that…

This is the first time in years that someone’s actually listen to how bad I feel, and we take the time to help me

5 August 2026
Unprompted review
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Reply from Doctronic

Wow. Ashlee, this genuinely moved our team. Years of not feeling heard is an incredibly isolating experience, and you deserved better long before now. We're really happy Doctronic could be a place where you finally felt listened to and taken care of. That's everything we're here for. Thank you for trusting us. 🥰

Rated 5 out of 5 stars

Didn't even have to Leave Home!

I was able to see a doctor without getting up and going to the doctors office. The doctor was super helpful and prescribed me the medication I needed straight to the pharmacy I use. I highly recommend using Doctronic. I was given a solution a lit quicker than I would going and seeing my primary doctor. 5/5 stars. Will recommend to friends and family!

2 August 2026
Unprompted review
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Reply from Doctronic

This is exactly the experience we set out to build, Jamie. A helpful doctor, the right medication sent straight to your pharmacy, and a solution faster than waiting for your primary care doctor, all from home. Thank you so much for the 5 stars and for recommending us to friends and family. That means the world to us. 🥰

Rated 5 out of 5 stars

I think it was great because the…one given advice is on point

I think it was great because the diagnosis they gave for my partner's symptoms were exactly what he said he's been diagnosed with before so on the advice of what was suggested to do we're going to the emergency room right now. Thank you

4 August 2026
Unprompted review
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Reply from Doctronic

Thank you, Tamara. An accurate diagnosis that confirmed your partner's history and pointed you toward the right level of care is exactly what Doctronic is designed to deliver. Wishing your partner a smooth and speedy recovery. 🥰

Rated 1 out of 5 stars

Doctor afraid to Video Chat

5 months they gave me my prescriptions no problem, then this month I got Dr Pevner who was too afraid to show himself on video chat and didnt feel like writing prescriptions so he refused and hung up. I cannot believe that Doctronic would have Doctors that are afraid to video chat and too lazy to write a prescription
I already asked for a refund and went elsewhere, now all they need to do is fire this doctor from their platform

2 August 2026
Unprompted review
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Reply from Doctronic

Hi! We're truly sorry this happened after 5 months of seamless care. Dr. Pevner's conduct, refusing to appear on video and declining to write a prescription without explanation, is not the standard we hold our physicians to, and we take that very seriously.

We'd like to investigate this directly but need a bit more information to do so. Please email us at support@doctronic.ai with your details, and we'll make sure this is looked into personally.

Rated 4 out of 5 stars

I would of given a 5stars,but will wait…

I would of given a 5stars,but will wait until after the appointment.

2 August 2026
Unprompted review
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Reply from Doctronic

We appreciate the honest approach, Dr. Hart! We hope the appointment exceeds expectations, and we'd love to earn that fifth star. We're here if there's anything we can do before or after! 🥰

Rated 1 out of 5 stars

Absolutely a waist of time was told 30…

Absolutely a waist of time was told 30 min I waited for over an hour and still never talked to a doctor but I definitely got charged before any service. And to get a refund is next to impossible. I will never recommend i will always steer others away from this scam.

1 August 2026
Unprompted review
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Reply from Doctronic

Thank you for reaching out, Billy, and working with us to resolve this. Your refund has been processed, and a complimentary visit is available to you through October. A wait that exceeded our 30-minute guarantee with no physician contact is a serious failure, and we are actively working to prevent it. We're truly sorry. 🙏

Rated 5 out of 5 stars

I was a bit skeptical about using the…

I was a bit skeptical about using the AI for my medical symptoms, but I see this is where AI is actually more efficient than a human. This experience was actually very informative very personal and I feel it was quite accurate. Even though it was just a summary of my symptoms and possible diagnosis. Thank you.

1 August 2026
Unprompted review
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Reply from Doctronic

Thank you, Dareth. Earning the trust of a skeptical patient through accuracy and a genuinely personal experience is one of the most meaningful outcomes we can achieve. We're happy the consultation delivered that, and we're here whenever you need us. 💙

Rated 5 out of 5 stars

Amazing to get a rational perspective…

Amazing to get a rational perspective on a problem and direction I need to take.

31 July 2026
Unprompted review
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Reply from Doctronic

Thank you, Claudia. Accurate, rational guidance paired with a clear direction for next steps is at the core of what Doctronic is designed to deliver. Our team's happy it came through for you.🥰

Rated 5 out of 5 stars

THAT WAS LITERALLY AMAZING!

THAT WAS LITERALLY AMAZING!! IT WAS SO EASY!! THAT MADE MY WEEK! THANK YOU SOOO MUCH!! SO GLAD I DECIDED TO TRY THIS OUT!! TRY IT YOUR GOING TO ABSOLUTELY LOVE THE SIMPLICITY OF IT I PROMISE YOU CAN THANK ME LATER!!

29 July 2026
Unprompted review
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Reply from Doctronic

Wow. The caps lock says it all. Thank you, Tara! A simple, seamless experience that delivers real results is exactly what we work hard to build. We're so glad it came through that way for you, and we look forward to being here whenever you need us. 🥰

Rated 1 out of 5 stars

Would give negative stars

Would give negative stars. This service was completely useless. The "Dr" I spoke to basically gave me wrong information for where to get a sibo test done. Then when I emailed support they told me I had to Google a place myself. So what was the point of using this service if I have to look up the place to do that test?! The Dr didn't really listen to me anyways. I had to tell him what I thought was the problem at what test I need. He didn't seem to be knowledgeable and was just kind of rude and obnoxious. Do not use this service!!! Run!

28 July 2026
Unprompted review
Doctronic logo

Reply from Doctronic

We're truly sorry the experience fell short. Your refund has been processed and a complimentary visit has been added to your account. On the SIBO testing question, our recommendation to search for specialty laboratories or contact your insurance provider is genuinely the most accurate guidance we can offer since availability varies by location and coverage.

We're truly sorry if that came across as dismissive, that was never our intention.

Please reach out at support@doctronic.ai if there's anything else we can help with. 🙏

Rated 5 out of 5 stars

ask many useful questions

ask many useful questions. Listened to my concerns, helped me try to figure out a solution tu

28 July 2026
Unprompted review
Doctronic logo

Reply from Doctronic

Thanks, Brenda! Thorough, relevant questions paired with attentive listening are at the core of how Doctronic delivers accurate, personalized guidance. We're glad both came through for you. 🥰

Rated 5 out of 5 stars

It was a really easy service and 24hours a day!

The fact that it was so easy and quick and available 24/7

25 July 2026
Unprompted review
Doctronic logo

Reply from Doctronic

Thank you, Tawnee! Our free AI consultation is available 24/7, 365 days a year, and physician visits are available around the clock too. No waiting for office hours, no appointments needed to get started. So glad that accessibility came through. 🙌🏻

Rated 5 out of 5 stars

Always good advice.and realy helpful

25 July 2026
Unprompted review
Doctronic logo

Reply from Doctronic

Thank you, Angus. Consistently good, helpful guidance across every visit is the standard we hold ourselves to. We're happy it's been a reliable experience for you, and we look forward to continuing to be here. 🥰

Rated 5 out of 5 stars

No insurance, no problem. See a doctor for $39 within the hour!

What a great, thorough, professional experience. All I can say is UNBELIEVEABLE!! My friend without insurance, saw a Doctor on a video visit using a cell phone, had prescriptions waiting at a pharmacy of choice and
ALL WITHIN ONE HOUR from start to finish. THE DR. CONSULT ONLY COST $39.00! I want to tell everyone! Just do it!! zero complaints.

24 July 2026
Unprompted review
Doctronic logo

Reply from Doctronic

Hi Matthew, we absolutely love this. Your friend without insurance, seen by a doctor on a video visit, prescriptions waiting at the pharmacy of their choice, all within one hour for $39. That's the story we built Doctronic to make possible. Thank you for telling everyone, and we hope your friend is feeling much better now. 🥰

Rated 4 out of 5 stars

For taking fear away from me

Awesome Yes

24 July 2026
Unprompted review
Doctronic logo

Reply from Doctronic

Thank you, Adebayo. Providing clarity and confidence when health concerns feel overwhelming is at the heart of what Doctronic is built to deliver. We're happy it brought you that reassurance. 🤗

Rated 2 out of 5 stars

The Ai bot was very helpful but after…

The Ai bot was very helpful but after talking to the doctor he seemed frustrated when talking to me and offered very little advice. I asked what medications that I could be prescribed and he told me to go visit a doctor in person to seek treatment. This website is almost a complete waste of time.

23 July 2026
Unprompted review
Doctronic logo

Reply from Doctronic

Hi Jacob, we're truly sorry. A helpful AI experience followed by a frustrated physician who offered little advice and redirected you to in-person care is a frustrating disconnect that shouldn't have happened.

Please reach out at support@doctronic.ai, and we'll make this right with a full refund right away.

Rated 5 out of 5 stars

with little information

with little information, but succinct information; very helpful diagnosis is possible.

21 July 2026
Unprompted review
Doctronic logo

Reply from Doctronic

Thanks, Alaya! Our AI is designed to extract the most clinically relevant information efficiently, making accurate guidance possible even when the details provided are minimal. We're glad that came through for you. 🙌🏻

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