⭐️⭐️⭐️⭐️⭐️ Nice and simple process to purchase a motor trade insurance quote. Wes was excellent throughout — he took the time to explain everything clearly and made sure I had all the information I... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Toni from the customer services team helped me out with a small IT problem with issuing my insurance details she was very professional when resolving this the phone communication was also good she... See more
Company replied
Aaliyah Garber was amazing with her help. When no one else would help me or put the phone down on me Aaliyah garber made sure that I recieved the help i needed and done it in the time frame i needed i... See more
Company replied
I used DNA Insurance to sort out a new motor trade policy and was looked after by Nathaniel. My situation wasn’t straightforward (recent claims, new business, imports, working from home) but he took t... See more
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Company details
Written by the company
DNA Insurance Services Ltd has grown organically to its current hugely successful position in the Insurance Market through sheer hard work and determination. The last ten years have seen the company grow year on year to a point where we now have over 10...
Contact info
3 The Drive, Jubilee House, Great Warley, CM133FR, Brentwood, United Kingdom
- 01708 988952
- www.dna-insurance.com
4.7
Excellent
262 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Fantastic customer service from Gabrielle
Fantastic customer service from Gabrielle.
She sorted out anything I needed with my motor trade policy in a friendly and efficient way. I would highly recommend! 🌟
17 September 2020
Unprompted review
Reply from DNA Insurance
Hi Mr Beaton
Thank you for taking the time to leave feedback. We are delighted to read your comments & will pass them on to Gabrielle.
Thanks for choosing DNA & as always if we can help with anything else please contact the team.
Have a great weekend.
Awesome
Great service from jake very profesional and polite . Made everything very easy for me thank you
20 August 2020
Unprompted review
Reply from DNA Insurance
We are delighted to read your comments regarding the experience you had dealing with DNA.
We take great pride in making sure all customers receive the best service.
Have a great day.
Great experience from start to finish
Great experience from start to finish
Great experience from start to finish. I hate sorting insurance but the team made it so easy and hassle free would definitely recommend
16 July 2020
Unprompted review
Reply from DNA Insurance
Hi Kerri
We are delighted that we was able to offer you great service today.
As always if the team can help with anything else please contact the office.
Have a nice day.
DNA was fantastic
DNA was fantastic, been with them 4 years now & everytime I get the best & most professional service. Especially with COVID-19 they have been nothing but helpful! Well done & will always recommend!
16 July 2020
Unprompted review
Reply from DNA Insurance
Hi Mr Taylor
Thank you for taking time to leave DNA a review & thank you for choosing us for the 4th year.
As always if we can help with anything please contact the team.
Have a great weekend.
Took out my traders policy excellent…
Took out my traders policy excellent customer service the lady I was speaking to was very helpful. Recommend to everybody!!!
16 July 2020
Unprompted review
Reply from DNA Insurance
Hi Sam
We are delighted to read your comments regarding the experience you had dealing with DNA. We take great pride in making sure all customers receive the best service.
Have a great day.
5* Superb
Always a fantastic customer friendly service provided by the DNA staff. Unlike other brokers I’ve been with previously , these guys actually ask what YOU want and find a policy that suits YOUR needs. Always recommend DNA to my friends and family. Keep up the good work guys - it’s nice to deal with people instead of robots 👍🏽
15 July 2020
Unprompted review
Reply from DNA Insurance
Thank you for taking the time to leave your feedback. We strive to deliver first class customer service, its at the centre of everything we do. Should you need assistance please do not hesitate to contact us on 0344 573 2400 or by email mail@dna-insurance.com. Have a great day
Took out my traders policy today with…
Took out my traders policy today with Dna insurance, Brilliant service. Spoke to a nice guy called Darren, who was very helpful and even better he was a fellow spurs fan which always helps.
15 July 2020
Unprompted review
Reply from DNA Insurance
Hi Mr Fowler
Thank you for leaving feedback regarding your experience with Darren.
We are delighted that you found him helpful & will pass on your comments.
If we can assist with anything else please get in touch with the team.
Have a great week.
Definetly would recomend
My agent was Jake and he was brilliant. It is first year for me in trade and he found price for me which is way bellow the average and it was done really fast even a car insurance policy takes longer....
15 July 2020
Unprompted review
Reply from DNA Insurance
Hi Deividas
Thanks for leaving feedback regarding your experience with Jake today.
As a company we are pleased to hear you are happy with the service he provided you with.
As always if we can help with anything else then please get in touch.
Have a great evening.
100% would recommend!!
100% would recommend to anyone. Jake at DNA insurance sorted my insurance with no issues. explained everything to me in detail
15 July 2020
Unprompted review
Reply from DNA Insurance
Good Morning Mr Selcott
We appreciate you taking the time to leave a review of your experience with DNA.
As a company we are delighted to read you had a good experience & are happy.
We will pass your comments on to Jake.
If we can help with anything else then please don't hesitate to get in touch.
Have a great week.
Recently renewed my property insurance...
Recently renewed my property insurance with DNA Insurance. Friendly staff competitive prices and call you back when they say they will. Will always use them for my insurance. Thank you
14 July 2020
Unprompted review
Reply from DNA Insurance
Thanks for taking the time to leave feedback regarding your experience with DNA.
We will pass the comments on to the team.
As always if we can help with anything else please get in contact with us.
Have a good week.
Very Happy Customer
Just Done my insurance with DNA again and very happy with Darren and all the helpful staff. Very professional helpful and easy to deal with.
13 July 2020
Unprompted review
Reply from DNA Insurance
Hi Mr Sims
Thank you for taking the time to leave DNA a review.
We are delighted to hear that you are happy with the service you received. As a company we always do all we can to offer the best customer care possible.
If we can help with anything else please get in touch.
Have a great day.
Rip of company robbing company need to…
Rip of company robbing company need to be closed take your money and cancel your insurance with escuses one dodgy company with dodgy staff.i cancel it before insurance start they charge me 70 pound l report it to the bank as a scamme to get my many back
28 June 2020
Unprompted review
Reply from DNA Insurance
Hi Mr Sabir
We are sorry to read your comments & will look into the issue for you.
As a company we always do everything we can to offer the best service.
We do not cancel insurances policies for no reason, please contact our customer services team on 0344 573 2400 OR Email: mail@dna-insurance.com & we will be able to discuss the matter further with you.
Have a good day.
Jake Birrane deserves employee of the…
Jake Birrane deserves employee of the year! After being previously scammed by a different insurance provider Jake went the extra mile to get us an amazing quote. He has put our trust back into this insurance company who we will use again. We would fully recommend him to everyone! We experienced the best customer service, which we have not experienced in several years. Thank you Jake for being professional, caring and friendly! If I could nick him for my company I would do.
19 May 2020
Unprompted review
Reply from DNA Insurance
Hello Gail, thank you for taking the time to leave a review of your experience with DNA & in particular Jake, we are really pleased to read that he went the extra mile to help you find the right policy. We will pass these comments on to Jake. Have a great week PS: Please don't steal Jake we need him :)
Reply from DNA Insurance
Thank you for leaving feedback regarding your experience with Alan.
We are delighted that you found him helpful & will pass on your comments.
If we can assist with anything else please get in touch with the team.
Have a great week.
Delivered as they said
Delivered as they said
good reliable communication and guidance
24 March 2020
Unprompted review
Reply from DNA Insurance
Hi Naj
Thank you for taking time to leave such great feedback for DNA Insurance.
As always if we can help with anything else please get in touch.
Have a great day.
Reply from DNA Insurance
Thanks for taking the time to leave feedback regarding your experience with DNA.
We will pass the comments on to Gabrielle.
As always if we can help with anything else please get in contact with the team.
Have a good weekend.
Excellent customer service
19 March 2020
Unprompted review
Reply from DNA Insurance
Thank you for taking the time to leave DNA feedback.
As always if we can help with anything else please get in touch.
Have a great week.
Gabrielle was awesome!
Gabrielle was awesome!! Help me promptly and professionally!!
12 March 2020
Unprompted review
Reply from DNA Insurance
Thanks for taking the time to leave feedback regarding your experience with DNA.
We will pass the comments on to Gabrielle.
As always if we can help with anything else please get in contact with the team.
Have a good weekend.
Great customer service,
Great customer service,
Really appreciate
Thanks to Alan
10 March 2020
Unprompted review
Reply from DNA Insurance
Hi Mr Hassan
We are delighted that Alan was able to offer you great service today.
As always if the team can help with anything else please contact the office.
Have a nice day.
Alan was excellent in cooperation to…
Alan was excellent in cooperation to update my insurance and chase the paper work to be sent soon as to be able not to loose any time because I had to carry on with work.
Thanks for all your support
9 March 2020
Unprompted review
Reply from DNA Insurance
Morning Liviu
Thank you for taking time to leave DNA a review, it is great to read that the service Alan provided was fast & efficient, this is something we aim to deliver for every customer.
As always if we can help with anything else then please get in touch.
Have a great week.
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