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Rated 3 out of 5 stars

Great value even if it played badly. We got the violin, plus bow, shoulder rest, rosin and a protective hard case. The sound quality is thinner compared to the hired ones we've had (but my son is a r... See more

Company replied

Rated 2 out of 5 stars

I purchased basic classical guitar strings with free delivery (3 to 5 days). After waiting several days, I received an email saying my item was now not in stock. Several days passed and I was told t... See more

Company replied

Rated 1 out of 5 stars

Bought a Left handed Eukelele for my daughter. We were so disappointed when it arrived. The quality was poor. It won't even stay in tune for longer than 15 minutes. We have a RH Euke which was bought... See more

Company replied

Rated 5 out of 5 stars

Excellent buy & service all round. Customer Service were helpful with queries (I initially wanted a more expensive item which was out of stock till late December - cutting it a bit fine for a Christm... See more

Company details

  1. Musical Instrument Store
  2. Music Store

Written by the company

DJM Music is one of the UK's largest Musical Instrument Shops with a huge range of products for sale. We have a great selection of Guitars, Drums, Percussion, and much much more! Visit our online retail store now and buy in confidence!


Contact info

2.8

Average

TrustScore 3 out of 5

1K reviews

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Hasn’t replied to negative reviews

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Rated 2 out of 5 stars

I purchased basic classical guitar…

I purchased basic classical guitar strings with free delivery (3 to 5 days). After waiting several days, I received an email saying my item was now not in stock. Several days passed and I was told that they are now back in stock. I then seemingly had to wait several more days, presumably as I requested the free delivery option, before I received the strings. In the meantime, while waiting, I bought a set from a competitor and they arrived in 2 days. I'll know where I'll go in the future!

5 August 2021
Unprompted review
DJM Music Ltd logo

Reply from DJM Music Ltd

Dear Mr Flower

Thank you for submitting your feedback on Trustpilot

We are sorry to hear what happened with your order

One of our agents will be in contact to discuss what happened with this order

Kind Regards

DJM Music Ltd

Rated 5 out of 5 stars

Making Music!

Purchased some bongos and a percussion set for my Daughter’s Birthday. She was over the moon - super speedy delivery, fab communication and super packaging. A great shopping experience. Thank you!

30 June 2021
Unprompted review
Rated 5 out of 5 stars

Exemplary customer service

I can't comment too much about the products i bought, they were bought as presents and i know little or nothing about them.

However i have had reason to call DJM's customer service twice and their response and care was exemplary, second to none. It was the same guy on both calls and he is an absolute star, a massive asset to DJM's business.

17 June 2021
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Ordered a keyboard stand which unfortunately was damaged in transit, spoke to Bradley who arranged a replacement the following day, 1st class customer service.

10 June 2021
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Easy process from start to finish with high value products. Thought I may be buying a lesser product due to price but wasn’t - it was just high value. Staff lovely, very efficient and knowledgeable. Will return.

11 May 2021
Unprompted review
Rated 5 out of 5 stars

Fast delivery

Told by the company the product would arrive by Monday, it came on the Friday! What’s not to like about that!! Fairly priced too! Thanks

17 April 2021
Unprompted review
Rated 5 out of 5 stars

Bought a tiger guitar stand it’s first class!

Bought a tiger guitar stand, it was for my banjo.

What a great item, have other stands but this one is first class. Folds very small, locking legs which form bottom instrument holder.

It is head and shoulders above the other stands I have purchased. Secure with a low centre of gravity. What a find.

10 March 2021
Unprompted review
Rated 5 out of 5 stars

Great customer service.

I ordered a ukulele, at the end of December. The delivery was delayed, so I contacted the company, via Facebook.
A chap called, John, delt with my query.
He explained that the company had shut during the festive season & unfortunately, that was why I hadn't received my order.
The strap I ordered, was also out of stock.

He was efficient, friendly & a problem solver. Not long after our chat, my order & the alternative strap, was delivered.

The ukulele as well packaged & of good quality. I'm sure it'll be perfect to learn on.
Would shop with them again.

11 January 2021
Unprompted review
Rated 5 out of 5 stars

Great Customer Services

I bought my daughter a child's guitar for Christmas. My own fault, but I didn't actually check it over until I wrapped it on Christmas eve, when I noticed there was a small chip in it.

I contacted customer services who responded promptly and were fantastically helpful. Problem sorted.

Thankyou for much for your help Liam, I wouldn't hesitate to order from you again.

30 December 2020
Unprompted review

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