Rachel was really great helping me sort out a powerchair for my dad. her communication was great, she kept me updated at every stage. She expedited the delivery as we needed the chair in a hurry.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
No reservations. Both excellent design and quality and just what I needed. Delivery received three day from order and would recommend the company for product and service. The Tri-Walker is sligh... See more
We had researched various mobility scooters for my husband & the Rascal Veo Sport fitted the bill for us. Discount mobility were far less expensive than anyone else so we took a chance & ordered. The... See more
Straight forward product advice and easy ordering. Telephone call to arrange a delivery which was completed within 2 days of ordering. Delivered, assembled, assist with dismantling and moving (not rem... See more
Company details
About Discount Mobility
Written by the company
Discount Mobility offers a variety of Discounted Mobility products and solutions to help people be active and mobile and in many cases, much more independent.
All Our Mobility Products are Brand New With Big Discounts From The Normal High Street RRP.
View:
*Mobility Scooters
*Electric Wheelchairs
If you cannot Find the Mobility Product On Our Mobility Website, Drop us an email at info@discount-mobility.co.uk And We Will Source the Mobility Product and Offer You The Lowest Online Prices
Contact info
Kings Street, LA1 1LE, Lancaster, United Kingdom
- 01524 888880
- info@discount-mobility.co.uk
- www.discount-mobility.co.uk
4.6
Excellent
119 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It was so easy from ordering to…
It was so easy from ordering to delivery, delivery man was very helpful. I would recommend you .
9 December 2019
Unprompted review
Reply from Discount Mobility
Dear Rita.
Thank you for the kind words and your 5 Star Review against your recent purchase of a Sunfire General Mambo 512 Powerchair from Discount Mobility
Kind Regards
Jon
Discount Mobility
https://www.discount-mobility.co.uk/p534172/sunfire-general-mambo-512-powerchair.html
Very helpful staff
Very helpful staff, delivered when said, all up and running. No hesitation in recomending them.
9 December 2019
Unprompted review
Reply from Discount Mobility
Dear Mr Keeley.
Thank you for making your recent purchase of a One Rehab Kingsley Dual Motor riser recliner chair from Discount Mobility, and leaving your 5 Star Review Feedback.
Kind Regards
Jon
Discount Mobility
https://www.discount-mobility.co.uk/p534209/one-rehab-kingsley-dual-motor.html
Excellent Service,Delivery & item also…
Excellent Service,Delivery & item also the best price,many thanks
9 December 2019
Unprompted review
Reply from Discount Mobility
Dear Mrs Thomas.
Thank you for leaving a 5 Star Review following your purchase of a Fireside Chair.
https://www.discount-mobility.co.uk/p532779/queen-anne-fireside-chair.html
We appreciate all feedback and use this to improve our service.
Kind Regards
Jon
Discount Mobility.
www.discount-mobility.co.uk
Reply from Discount Mobility
Dear Mrs Vale.
Thank you for leaving your 5-star review against your recent purchase and service from Discount Mobility.
We hope you enjoy your Powerchair, and as a valued customer we look forward to seeing you return.
Kind Regards
Jon
www.discount-mobility.co.uk/p533842/electric-mobility-ultralite-765-powerchair.html
I cannot fault this company for their…
I cannot fault this company for their service. My mobility scooter arrived very quickly and I was shown by the delivery man how to use it. He was very helpful and I couldn’t be happier with my purchase, thank you
Annette
19 November 2019
Unprompted review
Reply from Discount Mobility
Dear Annette.
Thank you for purchasing your mobility scooter from Discount Mobility and leaving your 5 star review.
We appreciate the feedback you have given on the delivery service, and will pass on your message to our delivery driver who normally gets missed out on any good feedback.
Kind Regards
Jon
www.discount-mobility.co.uk/p532560/drive-mercury-envoy-4.html
Very helpful staff
Very helpful staff, good delivery service and an excellent product. My father is very pleased with his new scooter
19 November 2019
Unprompted review
Reply from Discount Mobility
Dear Mrs Stanley.
We would like to say a big thank you for your 5-star review for the new mobility scooter and service your father has received from Discount Mobility and to take this opportunity to wish him all the best.
Kind Regards
Jon
www.discount-mobility.co.uk/p532515/freerider-kensington.html
They are fantastic to deal with.
They are fantastic to deal with, I had to make a few phone call to make sure about delivery as I kept forgetting when, but they were kind and patient with me. I even recommend my friend and she brought a scooter from them so 2 very happy people.
13 November 2019
Unprompted review
Reply from Discount Mobility
Dear Lou.
Thank You for your 5 Star review for the service you received against your purchase of a "Drive Cirrus Powerchair". We would also like to Thank You for passing on our details to your friend.
Kind Regards
Jon
www.discount-mobility.co.uk/p551155/drive-cirrus.html
This is quite simple
This is quite simple. DM supplied exactly what they said they would when when said they would at the price they said it would be. This is a genuine and honestly felt 5 star rating.
13 November 2019
Unprompted review
Reply from Discount Mobility
Dear Phillip.
Thank you for making your purchase of a "Lars Rise and Recline Armchair" with Discount Mobility.
And we appreciate your honest and trusted 5 Star Review.
Kind Regards.
Jon
www.discount-mobility.co.uk/p532703/lars-rise-and-recline-armchair.html
Very good and helpful and a nice person
12 November 2019
Unprompted review
Reply from Discount Mobility
Dear Michelle.
Thank you for your 5-star review, and your kind words against your recent purchase and service with Discount Mobility.
Kind Regards.
Jon
www.discount-mobility.co.uk
Great service and delivery I would…
Great service and delivery I would recommend to everyone
12 November 2019
Unprompted review
Reply from Discount Mobility
Dear Steven.
Thank You for leaving your 5-star review against your recent purchase of a Pride Winchester Riser Recliner Chair from Discount Mobility.
Kind Regards.
Jon
Chair is perfect and customer service…
Chair is perfect and customer service to get a speedy delivery was really appreciated.
9 November 2019
Unprompted review
Reply from Discount Mobility
Thank you for the 5-star review against your purchase with Discount Mobility.
Regards.
Jon
Prompt service.Quality product,Great…
Prompt service.Quality product,Great price.
7 November 2019
Unprompted review
Reply from Discount Mobility
Thank you for making your purchase with Discount Mobility and leaving the 5 Star review.
Regards
Jon
Great supplier
Great supplier. Easy to carry out the transaction on line backed up with quick & easy phone line support to answer any questions. Best prices and fast and easy delivery. My dad was really pleased with the scooter we purchased on line.
19 September 2019
Unprompted review
Reply from Discount Mobility
Dear Peter.
Thank you for the kind words and your 5-star review.
Kind Regards
Jon
Discount Mobility.
www.discount-mobility.co.uk
Excellent service and excellent model
Excellent service and excellent model. It has been superb for our holiday and being able to take it on the plane. Breaks down very well for going in the car too. Having the option of the larger battery has been brilliant.
17 September 2019
Unprompted review
Reply from Discount Mobility
Dear Gill.
Thank you for your 5-star review and for choosing Discount Mobility.
Kind Regards
Jon
Discount Mobility.
www.discount-mobility.co.uk
Good service
10 September 2019
Unprompted review
Reply from Discount Mobility
Dear Mrs Smith.
Thank you for your 5-star review about our service.
Kind Regards.
Jon
Discount Mobility.
www.discount-mobility.co.uk
Good price Good Service what more do…
Good price Good Service what more do you want.
10 September 2019
Unprompted review
Reply from Discount Mobility
Dear Stephen.
Thank you for your 5-star review.
As a valued customer, We look forward to seeing you return.
Kind Regards.
Jon
Discount Mobility.
www.discount-mobility.co.uk
buy NEW Drive Easy RiderPaid £4111 received second hand Hardly Used
ALS Patient buy New Drive Easy Rider paid £4111 received second hand Hardly Used , contact Manager but not answer Refuse return , not recommend not buy because Salle second hand ,BE AWARE TO HIM
26 July 2019
Unprompted review
Reply from Discount Mobility
Dear Mr Batrina.
The Scooter you have received was supplied to you from Drive Medical and is brand new. and was inspected and signed for on the delivery in your absence by your wife.
We have now driven from Preston to your address in Essex on two occasions, both on pre-arranged appointments to inspect your mobility scooter, and to find no one at your property on our arrival.
We have already agreed that we will accept a return against your mobility scooter, but unless we are able to meet you or a representative at your property we will be unable to collect the scooter.
Please contact Discount Mobility at your earliest on 01245 905144 to make the required arrangments for the safe return of your mobility scooter.
Kind Regards.
Discount Mobility.
Go go elite scooter
Purchased this on the 30th June 2019 after 3 weeks found a fault on the scooter have now been waiting 4 weeks to get scooter fixed tried to charge £80 for an engineer to come out even though it is still under manufacturer warranty. Would never purchase from this company nothing but hassle and been so stressful for my disabled husband who has now been housbond for 4 weeks as he relies on this scooter to get out and about
23 July 2019
Unprompted review
Purchased a van os yoga excel rubbish
Purchased a van os yoga excel, didn’t work when arrived, sent me a new charger to no avail, sent out a engineer, stated loose connection, used it for holiday only for it to stop working at check in, had to get parents to collect it, had to hire one at £90 now it’s like new not used every day and they want to charge me £80 to get a engineer out, even though it’s only 10 month old and was faulty from new, disgusting and would expect it to last more than 10 months, never will I use again this company and I should of insisted on a replacement when it arrived not working, will be pursuing this case issue for inconvenience and unsatisfied customer service,
Also the speed of the service your having a laugh, I emailed last week to arrange the repair and no reply from you , I spoke to you hours ago, and I’m still awaiting a phone call from you to arrange this repair, how long does it take you to sort a appointment ? i am disabled and being without a scooter restricts me even more , so come on discount mobility let’s get this problem sorted , and another thing when I asked about upgrading the warranty you told me you don’t have one, think you need to update your staff !!
15 May 2019
Unprompted review
Reply from Discount Mobility
Dear Mrs Morris
I understand that you have already spoken to a member of the customer care team today (15/05/2019) and they are making arrangements to fix a date for an engineer to come out to look at your VanOs Yoga Mobility Scooter.
The £80.00 RTB Warranty call out fee is stipulated in our terms and conditions when buying any mobility scooter from Discount Mobility. https://www.discount-mobility.co.uk/pg50125/warranty-and-guarantee.html
And details are also listed on how to make a claim: "If you encounter an issue with your product you are advised to call us first on 01245 905144 where we will be able to advise on the best course of action. This may also help speed up the process as it may be we can repair the item at your address or order replacement parts whilst we are awaiting your item at our workshop!"
During the online checkout, customers are requested to select either the “Free RTB Warranty” as selected on your purchase or the “Gold 12 months peace of mind warranty” for £79 extra.
If the “Gold peace of mind warranty” is selected as an option, all the engineered call out will be free for the entire 12 months of the warranty period.
However, at this present time, the priority is to get your mobility scooter working again and we hope to be able to arrange for an engineer to come out to you ASAP.
Kind Regards.
Jon
Discount Mobility.
Excellent service and very friendly
4 February 2019
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.