Much cheaper Landlord's insurance than the quotes from GoCompare etc. Helpful call centre and documents sent by post for my records. My property agent says claims are always dealt with properly from... See more
Company replied
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Review summary
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What people talk about most
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Direct Line Landlords Insurance I had a really positive experience with Direct Line when setting up my landlord insurance. The staff were genuinely friendly and took the time to talk me through ever... See more
Company replied
I wanted to make new alterations to my policy and a very kind lady listened and then carefully explained about how I can make these changes. She put me through to another good listener who sorted out... See more
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I spoke to Phil Wilson, he was 100% a great guy. (We had issues due to having had a large previous claim - not with Direct Line). Phil became my voice speaking to the underwriters on my behalf, and ca... See more
Company replied
Company details
Written by the company
Solving problems is what we do. Policies for tradesmen, professionals, landlords, van drivers & home business owners.
Contact info
United Kingdom
- 0345 303 1753
- www.directlineforbusiness.co.uk
4.5
Excellent
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Reply from Direct Line - Business
We are so happy to hear you had such a positive experience with us. Thank you for your kind words! Alex
The customer service representative…
The customer service representative managed to correct my landlord insurance policy
17 July 2026
Reply from Direct Line - Business
We're so pleased to hear that our customer service representative was able to successfully resolve the issue with your landlord insurance policy. Thank you for sharing your positive experience! Alex
So easy to navigate and doing multiple…
So easy to navigate and doing multiple properties really helped
17 July 2026
Reply from Direct Line - Business
We're so glad to hear that you found our navigation easy and that managing multiple properties was helpful for you. Thank you for your wonderful feedback! Alex
Land lord insurance made easy.
The lady I dealt with, was brilliant, explained everything, nothing rushed, put me at ease, made the whole process simple and easy, it was a pleasure, plus the price for the insurance was great, thank you so much. P Johnson.
17 July 2026
Reply from Direct Line - Business
Hi there. We are so happy to hear that our colleague provided such a positive and helpful experience, making the process simple and easy for you. We truly appreciate your kind words and excellent feedback. Rachel
Reply from Direct Line - Business
Hi Paul. We're so glad to hear that your transaction was smooth and quick! Thank you for taking the time to leave us a positive review. Rachel
Reply from Direct Line - Business
Hi there. We're so happy to hear that our process was quick and our staff was friendly. We're glad you enjoyed your experience! Rachel
I think the person name was Nick
I think the person name was Nick
Very helpful and cheerful
17 July 2026
Reply from Direct Line - Business
Hi there. We're so glad to hear that one of our team members provided such helpful and cheerful service. We truly appreciate your kind words! Rachel
EASY TO USE AND CLEAR COMPARISONS
17 July 2026
Reply from Direct Line - Business
Hi there. We're so glad to hear that you found our service easy to use and that the comparisons were clear for you. Thank you for your positive feedback! Rachel
Business Insurance made easy
Broke the selection process down into easy steps that you could change etc. Like buildings cover, legal, public liability. I also found the excess good value compared to my previous insurer.
17 July 2026
Reply from Direct Line - Business
Hi there. We're so happy to hear that our selection process was clear and that you found our excess good value. Thank you for your positive feedback! Rachel
Excellent customer service
Your agent,Charlie, was amazing. He sorted out our issues and was very kind
17 July 2026
Reply from Direct Line - Business
Hi Sharon. We are so glad to hear that our agent was able to resolve your issues and provide such kind assistance. Thank you for your five-star review. Rachel
Tony the person I talk to was very…
Tony the person I talk to was very helpful and resolved the issues I had
17 July 2026
Reply from Direct Line - Business
Hi there. We are so pleased to hear that our colleague was very helpful and resolved the issues you had. Thank you for your wonderful feedback! Rachel
I made the application onlinejohn directline
I made the application online. And left it i checked three other companys in the meantime. Directline got back to me & said my quote was still live. & it was less than halfprice. So i went with directline. They were quick& detailed.
17 July 2026
Reply from Direct Line - Business
Hi John. We are so pleased to hear about your positive experience with our online application process and that our quote was competitive. We appreciate you choosing us! Rachel
Easy to access information
Easy to access information regarding the quote. Good price for the cover I wanted.
17 July 2026
Reply from Direct Line - Business
Hi Lizzie. We're delighted to hear that you found the information accessible and that we could offer a good price for the cover you were looking for. Rachel
Great policy at a great price
Great policy at a great price. Easy to set up. Can highly recommend this company.
17 July 2026
Reply from Direct Line - Business
Hi Lynda. We're delighted to hear that you found our policy to be great value and easy to set up. Thank you for your kind recommendation! Rachel
Landlord Insurance The provider was very clear polite
The provider was very clear polite, patient and concise.
17 July 2026
Reply from Direct Line - Business
Hi Anita. We're so pleased to hear that our provider was clear, polite, patient, and concise. Thank you for your wonderful feedback! Rachel
Excellent customer service
Great customer service and very helpful - particularly as I had made an error which he picked up for me and saved me money
17 July 2026
Reply from Direct Line - Business
Hi Sharon. We're delighted to hear about the excellent customer service you received. It's wonderful that our team was able to identify an error and help you save money. Rachel
After trying to get a quote on line
After trying to get a quote on line, I decided to call them, and managed to get it sorted
17 July 2026
Reply from Direct Line - Business
Hi there. We're so glad we could help sort out your quote over the phone! We appreciate you reaching out to us directly. Rachel
Reply from Direct Line - Business
Hi Holly. We are so glad to hear that you found our staff to be helpful and pleasant. Thank you for your kind words! Rachel
Excellent telephone service.
Excellent telephone service with my problem resolved by Josh. Very well done.
17 July 2026
Reply from Direct Line - Business
Hi there. We're so glad we could resolve your issue with excellent telephone service. We appreciate your kind words! Rachel
A very satisfied EX-Pat customer
I am currently living in Europe and still maintain a property in the UK. Getting a company to insure the apartment whilst being an Ex-Pat has proved difficult in the past. Direct Line made this a simple and straightforward exercise, so well done Direct Line and I look forward to doing business with you. Your prices are very competitive and your attention to customer advice and notification, excellent.
13 July 2026
Reply from Direct Line - Business
Hi Trevor. We are so pleased to hear that we could make insuring your property a straightforward process. We truly appreciate your kind words about our competitive prices and excellent customer advice. We look forward to continuing to provide you with great service. Rachel
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