The support I received was truly excellent and fast. I solved the problem in less than an hour. This isn't the first time I've used Direct Ferries to purchase tickets, and I've always been very satisf... See more
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The check-in process was a terrible experience. The service provided by the two Turkish women at the counter was shockingly bad — they had the worst attitude I've ever encountered. While the ferry its... See more
Company replied
Site is mostly well designed and the UI is mostly smooth. What I don't understand though is that I get ships listed for possible journeys but after (! and this is the annoying point) entering all t... See more
Booked online for albania to italy, very easy to pick up ticket. Booked flex ticket before that was easy to cancel. Actual ferry was appalling but don't think that was direct ferries fault lol
Company details
Written by the company
Direct Ferries è il principale rivenditore indipendente di biglietti per traghetti al mondo. Con una scelta di oltre 4412 viaggi in traghetto e più di 901 porti in tutto il mondo, utilizziamo prezzi e disponibilità in tempo reale per consentirvi di confrontare e prenotare il vostro traghetto in qualsiasi momento e ovunque, utilizzando il nostro sito web o la nostra app. Direct Ferries offre il miglior rapporto qualità-prezzo. Mettiamo a disposizione i biglietti delle maggiori compagnie di traghetti per le destinazioni più popolari in tutto il mondo, a prezzi competitivi. Esplorate il nostro sito web per scoprire i porti, le rotte e tutte le informazioni utili per pianificare il vostro prossimo viaggio. Il nostro semplice strumento di ricerca per la prenotazione di traghetti troverà senza dubbio il viaggio perfetto per voi, garantendovi il miglior prezzo e il massimo risparmio. Per i viaggiatori che cercano le destinazioni e le rotte dei traghetti più famose, Direct Ferries ha tutto ciò che serve. Da viaggi iconici come Dover-Calais, il collegamento tra Regno Unito e Francia, a viaggi pittoreschi attraverso le isole greche, la nostra piattaforma offre una vasta gamma di opzioni. Esplorate i panoramici fiordi norvegesi o salpate alla volta delle incantevoli isole Baleari al largo della Spagna. Che si tratti delle spiagge assolate del Mediterraneo o del fascino aspro delle Highlands scozzesi, Direct Ferries offre un'esperienza di prenotazione perfetta per le vostre destinazioni da sogno. Con il nostro sito web e la nostra app, comodi da usare, pianificare la vostra prossima avventura è facile, bastano pochi click. Ogni giorno controlliamo fino a un milione di prezzi e aiutiamo a organizzare oltre un milione di viaggi all'anno per i nostri clienti. Ecco perché oltre 7 milioni di clienti si fidano di noi.
Contact info
2-3 Three Rivers Business Centre, Felixstowe Road, IP10 0BF, Ipswich, United Kingdom
- www.directferries.it
4.2
Great
11K reviews
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Don’t use this app to buy a round trip ticket do 2 one way instead
Don’t ever buy a round trip ticket on a ferry in this app. Because if you try to cancel the return the app will tell you you can not because the trip is already underway, even if you are more than 2 hours ahead of the boarding time. I tried from the night before. I got no timely response to my query, they ignored the details I provided, and these were 3 expensive ferry tickets purchased with “cancellation protection” which obviously is a waste of money.
DFP191144077 I have talked to customer support more than once but they never seem to understand what I was saying. I am happy to direct ferries has noticed this review so fingers crossed!
Updated December 2: I was promised a response by the end of November but did not receive one. Reading through all the reviews for this app I see many people have the exact same complaint as mine. I would say other people’s advice to buy directly from the ferry companies is Good and I will not be using this app again
23 October 2025
Unprompted review
Reply from Direct Ferries
Hi
Thank you for taking the time to share your feedback.
We are truly sorry to learn that your experience did not meet expectations, both yours and ours. However, the cancellation product added to your booking can only be used up 2 hours prior departure, it allows you cancelling the entire reservation not per leg as per terms and conditions, it was shown when adding this product.
Please note we sent you a separate email with further details regarding the refund of the affected leg.
Kind regards,
Direct Ferries
The check-in process was a terrible…
The check-in process was a terrible experience. The service provided by the two Turkish women at the counter was shockingly bad — they had the worst attitude I've ever encountered. While the ferry itself was on time and ran as scheduled, there was nothing special about the ship or the trip overall. Honestly, it wasn’t worth the effort to travel from Kos to Turkey.
17 October 2025
Unprompted review
Reply from Direct Ferries
Hello,
We greatly appreciate you taking the time to give your feedback.
We're sorry to hear that you had a negative experience, however it seems that your review is in relation to your experience with the ferry company at the port and whilst on board the ferry. As this is not a review related to your experience of using the Direct Ferries website or interacting with the Direct Ferries Team, we’d kindly ask you to consider revising your star rating to reflect your thoughts on your experience with Direct Ferries.
We appreaciate your understanding and we will pass this feedback onto the ferry operator on your behalf. If there is anything else that we can help with, please let us know.
Kind regards,
Direct Ferries
I was not able to access my ticket from…
I was not able to access my ticket from the App? I tried ALL forms to access it, none worked. Liberty staff needed to locate my surname from their tablet for validation of my booking. Very disappointing!!
13 October 2025
Reply from Direct Ferries
Hello,
Thank you for your feedback. We’re sorry to hear about your experience accessing your ticket through the app. Occasionally, technical issues or incorrect login details can prevent tickets from displaying properly.
I can confirm, however, that your booking was valid and correctly registered with the ferry operator, which is why the staff were able to locate it at the port.
We appreciate you sharing this — I’ve passed your comments to our technical team to help improve the app experience.
Kind regards,
Direct Ferries
Web site and app are just perfect
Web site and app are just perfect. Everything is clear and fast, and booking is as smooth as possible.
5 October 2025
Unusable website
The website is totally useless. Whatever details I enter it says there are no services available. I'm assuming no ferries actually run anymore. Gave up.
27 September 2025
Unprompted review
Reply from Direct Ferries
Hello,
Thank you for taking the time to leave your review, we really appreciate all feedback.
We are sorry that you experienced issues on our website, however, if you don't see the route you wish to travel on our website is because we are not operating it.
You can try with alternative routes or contacting us for assistance.
If there is anything else that we can help with, please don't hesitate to get in touch with us.
Kind regards,
Direct Ferries
Suggest not using Direct Ferries
Suggest not using Direct Ferries. Didn’t make it clear that part of the journey was by bus and we paid for Club Class tickets but they printed us Euro Class tickets. Avoid.
5 September 2025
Unprompted review
Reply from Direct Ferries
Hello,
Thank you for your feedback. We're sorry to hear you had an issue and understand it can be frustrating. We can't find your booking or investigate this further without any booking details.
Please submit a request through our Help Centre using the link below: https://help.directferries.com/hc/requests/new Once we have your details, our team will help you quickly. Thank you for your patience as we work to resolve this.
Kind regards,
Direct Ferries
Good but…
The booking was with the wrong email (tickets were booked giving the email of the ferry company), so we could not use the on-line check in option and we have to pay to issue the physical tickets.
16 August 2025
Reply from Direct Ferries
Hello Marco,
Thank you for taking the time to share your feedback. We sincerely appreciate your input, as it helps us identify areas where we can improve our service.
I will be sending you a separate email shortly to discuss your complaint in more detail.
Kind regards,
Direct Ferries
immediato raffronto tecnico/economico…
immediato raffronto tecnico/economico delle varie compagnie d'interesse.
28 August 2025
really awful
24 August 2025
Reply from Direct Ferries
Hello Mauro,
Thank you for taking the time to provide your feedback.
Upon review, we have confirmed that you have made a booking for the morning of August 24th, with a departure scheduled for the same day in the afternoon.
As we are unable to verify any potential issues at the port, we kindly request that you check your inbox. We have sent you an email to the address you provided during the booking process in order to offer clarifications and assistance. Please follow up from your inbox at your earliest convenience.
Thank you for your attention to this matter.
Kind Regards.
Direct Ferries.
Procedura semplice e chiara
23 August 2025
Overpriced!!
Overpriced!!
It’s a tourist trap
If you want save your money book with Delcomar.it
20 August 2025
Reply from Direct Ferries
Hello,
Thank you for taking the time to leave a review, we're always grateful for any feedback our customers provide.
We are sorry that the price changed while you were making your booking, we know this can be a frustrating experience. The ticket prices are set by the ferry operators and subject to availability which does mean they can change at short notice. We check the live price several times during the booking process to let you know at the earliest opportunity of any price change. The price can also go down and it's important to us that we can provide the lowest price possible.
We're sorry again for any inconvenience the price change may have caused, if there is anything else that we can help you with please let us know.
Kind regards,
Direct Ferries
The delay is more then one hour
The delay is more then one hour. My departure should be at 14o’clock to be at 16 at Tarifa, but we left Tanger just at 15.30 thats a problem for those who has other plans.
23 August 2025
Reply from Direct Ferries
Good morning!
Thank you for reaching out and sharing your experience with us. We truly appreciate your feedback.
We sincerely apologize for the delay in your sailing time. We understand how frustrating this situation can be, especially when you have other plans.
Unfortunately, delays and cancellations can occur due to the nature of sea travel. Typically, these changes are a result of sea conditions; while the outside weather may seem fine, decisions are made with passenger safety in mind. Please note that compensation claims for delays caused by sea conditions are generally not applicable, as they fall under "extraordinary circumstances." However, the ferry company should provide you with the option of a full refund or re-routing to your final destination. If you have not received this option, please let us know.
We regret any inconvenience this may have caused and hope you understand that such delays and cancellations are beyond our control.
Kind regards,
Direct Ferries
DirectFerries were no help when things…
DirectFerries were no help when things went wrong. A mistake was made in the booking and they claimed to fix it for free in the first 24 hours. They took long to reply and then gave an open ended asnswer which took long to reply to. They then offered me a solution which cost double the original ferry price (because prices went up double in 24 hours....) and didnt offer a locked price solution.
Even days after trying to get help I've hit wall after wall.
Because of this I've found myself having to drive the route since they have taken so long to solve this option.
21 August 2025
Unprompted review
Reply from Direct Ferries
Hello Simon,
Thank you for taking the time to share your feedback. We sincerely appreciate your input, as it helps us identify areas for improvement.
We are very sorry to learn that your experience did not meet expectations. Our aim is always to provide the highest level of customer service, and we regret that we fell short on this occasion.
Unfortunately, without a booking reference, we are unable to locate your booking to investigate and assist further. Please either provide your DFP booking number or contact us via Messenger so that we can look into this for you.
Kind regards,
Direct Ferries
Facilità ed immediatezza
18 August 2025
Very good,thank you for the staff
13 August 2025
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