Website easy to use but I couldn’t find out where to add bikes which meant needing to contact a human, who was super helpful, and sorted out the bikes but had to move us to another crossing as no spac... See more
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Review summary
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Reviews shaping this summary
It was very strange. I had put in the request for the return dates without specifying the times. The ferry prices were very interesting but too early for us. So I redid the request with more suitable... See more
Ive used your platform all over the world as well as NZ and have always found it easy to handle and reliable as to pricing. Unfortunately due to the need to protect people against scammers et al it is... See more
Easy booking, good prices. Worked really well on ferries not so good with eurotunnel. The car information did not fully pass from DF to Eurotunnel so check in failed, it said I had changed cars when I... See more
Company details
Written by the company
Direct Ferries is the world's leading independent ferry ticket retailer. With a choice of over 4412 ferry crossings and more than 901 ports worldwide, we use real-time pricing and availability to allow you to compare and book ferries anytime, anywhere, using our website or app. At Direct Ferries, we bring you the best value for your money. We offer tickets from the biggest ferry companies for the most popular destinations worldwide at competitive prices. Explore our website to discover ports, routes, and a wealth of useful information to assist you in planning your trip. Our straightforward ferry booking search tool ensures you find the perfect sailing for you, guaranteeing the best price and maximum savings. For travellers seeking the most popular destinations and ferry crossing routes, Direct Ferries has you covered. From iconic routes like Dover to Calais, connecting the UK to France, to picturesque journeys across the Greek Islands, our platform offers a diverse range of options. Explore the scenic Norwegian fjords or sail to the enchanting Balearic Islands off the coast of Spain. Whether it's the Mediterranean's sun-soaked beaches or the Scottish Highlands' rugged charm, Direct Ferries provides seamless booking experiences for your dream destinations. With our user-friendly website and app, planning your next adventure is as easy as a few clicks. We check up to 1 million prices daily and help arrange over a million crossings yearly for our customers. That's why over 7 million customers and counting trust us.
Contact info
2-3 Three Rivers Business Centre, Felixstowe Road, IP10 0BF, Ipswich, United Kingdom
- www.directferries.co.uk
4.3
Excellent
86K reviews
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Simple and Explicit Info Needed Here!
It was confusing using this site. It took a while to find the booking page and there were no clear indication of charges,eg, booking fees or discounts for seniors.
It was even more difficult attempting to find your customer contact details. I had to keep digging before I was successful.
2 August 2026
Reply from Direct Ferries
Hello,
Thank you for taking the time to share your feedback.
We're sorry to hear that you found the website and booking process confusing. We appreciate your comments regarding the visibility of charges, discounts, and our contact information, and we will share this feedback with our team as we continue to improve the customer experience.
We always aim to make the booking process as clear and straightforward as possible, and your feedback helps us identify areas where we can do better.
Thank you for choosing Direct Ferries.
Kind regards,
Direct Ferries
Clear website -easy to use
Clear website -easy to use. Ferry
Price was too high and add ons for booking service fee was a ridiculous extra !
2 August 2026
It is not the first time i use it and…
It is not the first time i use it and always works
2 August 2026
Easy and clear information
1 August 2026
Plain straight forward advice and…
Plain straight forward advice and details through the booking process and convenient sailing times and of course competitive fare prices
2 August 2026
I love a good user experience!
I love a carefully crafted user experience, with offers made appropriately; genuinely useful, and this user journey for the ferry tickets met every bar for that.
The prices were genuinely the best available, and immediately I had confirmation of what to do next after purchase. Great job!
2 August 2026
Soooo easy to use-
Soooo easy to use-
The app had options we weren't seeing on our phone website browser-glad we downloaded it for ease of use while on vacation. Highly recommend!
16 July 2026
Nightmare!!
Nightmare! Really rubbish Customer Service, we booked what should have been a straight forward crossing on 28/7 from Guernsey to Jersey (one way ticket for two of us) They issued tickets with the incorrect details on not just once but three times! It was the day before we were due to sail and we were panicking as Direct Ferries are very slow getting back to you. They have no published Customer Service phone number so you can only contcat them via email. In the end we lost all faith in them so we ended up taking time out of our holiday and travelling to the ferry port to speak direct to the Ferry Operator ourselves who promptly corrected the mistakes and issued us with correct tickets. Booking direct is much cheaper too we will never use this agent again. We are now trying to get a refund but they are refusing
28 July 2026
Unprompted review
Reply from Direct Ferries
Hi,
Thanks for reaching out about the issues with your ferry booking and the difficulties you faced with customer service.
I’m really sorry to hear about your experience, and I’d like to help you with this. Could you please update your review to include your booking reference number? This will allow us to investigate your case right away.
Have always used them easy site and…
Have always used them easy site and always clear to book
23 July 2026
Easy and simple to book.
1 August 2026
Very simple
Very simple and easy to use and book,
All information at your fingertips tips
28 July 2026
Fast and clear - banking app link little confusing
The payment process was confusing because of link to my bank app. Took two attempts and my bank approved twice but only one worked your end.
2 August 2026
Reply from Direct Ferries
Hello,
Thank you for taking the time to share your feedback.
We're pleased to hear that you found our service fast and clear overall.
We're sorry to hear that you experienced difficulties during the payment process. Payment approvals are handled through your bank's security system, and occasionally a delay or technical issue may occur between the bank authorisation and the booking confirmation.
We appreciate you bringing this to our attention and will share your feedback with the relevant team as we continue working to improve the booking experience.
Kind regards,
Direct Ferries
Booking was simple and quick.
1 August 2026
Easy, but . .
Easy and informative. Not happy that you put a hidden charge in at the last minute. Feels rather exploitative.
1 August 2026
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