Dipples Jewellers Reviews 

244
TrustScore 4.5 out of 5

4.5

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Rated 1 out of 5 stars

I had two rings enlarged. It was not made clear when I handed over my white gold ring engagement ring they would put a finish on making it look silver. I requested this to be removed. Standard procedu... See more

Rated 5 out of 5 stars

I was invited to the VIP event recently. Lynn Smith arranged our timings for arrival. We were well looked after during the evening. My wife found something that she very much liked and Lynn... See more

Rated 5 out of 5 stars

Joanna made the my visit to you a very relaxing and enjoyable experience. Professional and courteous, nothing was too much trouble, she showed me a range of products, before I chose a lovely Georg Jen... See more

Rated 5 out of 5 stars

I'd been wanting to buy a luxury automatic watch and the Longines Dipples Jewellers were advertising caught my eye. It was advertised at a great price so I decided to purchase it. I bought it onlin... See more

Company details

  1. Jewelry Store
  2. Gift Shop
  3. Jewelry Repair Service
  4. Watch Repair Service
  5. Watch Store

Written by the company

Established, smart shop selling jewellery, watches and china, with free gift wrapping and delivery.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

244 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(244)

25 reviews in the last 12 months

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Rated 5 out of 5 stars

Dipples Jewellery are great to buy…

Dipples Jewellery are great to buy from! They’re friendly & helpful, the watch I bought from them,100% quality , had a couple of questions, they answered immediately,the packaging was done so my purchase was well protected , immediate delivery, very pleased with everything

2 December 2022
Rated 5 out of 5 stars

A "must visit" to reconnect with the art of keeping time

Wonderful to see that craftsmanship and care is not lost in this world. I would urge you to take the time to visit the actual shop (tucked away in Norwich's "Swan Lane"). A treasure trove of timepieces to browse and every feeling of being fitted by an expert tailor with something that I will love and will fit my lifestyle (This was the service I came for). This shop would be a superb place to take a loved one of any age and help them choose something truly special, or even just to see what can be created and connect with the art of working metal, minerals and jewels. My consultant was John Pearce and he was knowledgeable, caring and professional. All-in-all, what came through from this establishment was a sense of dedication and expertise. To ,now, learn that it has been family-run for generations makes all the sense in the world. The keepers of time and treasure, who give you the time to find something your own family can treasure for the future. First class. Thank you.

17 November 2022
Unprompted review
Rated 5 out of 5 stars

A personal service

A personal service. A representative rang to give me options for delivery around a postal strike. Pricing was the most competitive I could find. Excellent service and would use again.

16 October 2022
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic service

Absolutely fantastic service. Couldn’t fault them at all. I ordered late so delivery could have been delayed but a very helpful call from your team to enquire when I needed it led to immediate arrangement of courier delivery at no extra charge. Beyond helpful. From ordering to receiving was less than 36 hours! Beautifully presented gift.

13 October 2022
Rated 5 out of 5 stars

Dipples Jewellers give you 5 Star service

This is the first time I purchased from Dipples Jewellers and there was a slight hiccup from the supplier not Dipples. My watch was damaged, straight Dipples advised me to send the watch back, reimbursed me the postage on the same day and already requested a replacement from the supplier. Very friendly and accommodating service. Thank you

29 September 2022
Rated 5 out of 5 stars

Excellent customer service

Purchased a watch recently, Geogina was very helpful when delivery was delayed during the postal strike. The watch is stunning. I initially chose Dipples because the price for the particular watch I wanted was substantially cheaper with them, but will continue to use for future purchases.

5 September 2022
Rated 5 out of 5 stars

Great customer service.

Having recently lost one earring, the same as the ones I purchased, I was very relieved to find an exact replacement at Dipples. Ordering was easy and they arrived really quickly, beautifully boxed. Excellent customer service and great communication throughout.

14 August 2022
Rated 5 out of 5 stars

Easy to use website

Easy to use website. Wasn’t in when the delivery arrived but arrived quickly. Haven’t seen my purchase yet as was wrapped beautifully in tissue with stickers so didn’t want to open as it’s a present.

5 July 2022
Rated 5 out of 5 stars

Knowledgeable and Friendly

Chose to go to an independent shop for our wedding rings. We was not disappointed. The man who helped us (I think his name was John) was very friendly and explained all the difference in the rings we looked at.
Help us choose the rings and was not pressured at all.
I even got my engagement ring resized for free.
100% recommend.

24 June 2022
Unprompted review

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