All great! The only confusing point is when I got notified by the Post that the package will be delivered between today and next Tuesday, when Digitec ensured all would be delivered today, as it final... See more
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See what reviewers are saying
Purchased a DJI Mini 3 to replace the one I lost. I received professional and focused help when requesting shipment info. This company has really fast shipment, but sadly I wasn’t in an area cover... See more
I've been ordering from Digitec and its sister site Galaxus for the past 12 years, since I moved to Switzerland. Impeccable service, including after-sales support and returns policy. Fast and reliable... See more
I have been purchasing quite a bit from digitec (and galaxus). The big plus of the website is how much is available and how many filters are offered to quickly find a desired product. The customer... See more
Company details
Written by the company
Digitec ist die relevanteste Plattform der Schweiz für digitale Produkte wie IT, Telekommunikation und Unterhaltungselektronik.
Contact info
Pfingstweidstrasse 60b, 8005, Zürich, Switzerland
- +41445759500
- www.digitec.ch
4.6
Excellent
12K reviews
Replied to 98% of negative reviews
Typically replies within 24 hours
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Digitec was great again
Digitec has always been great in my experience. My recent purchase was also great - smooth process, great product!
23 November 2025
Unprompted review
Wrong item sent in delivery, nightmare trying to get it resolved
I was sent a wrong item as part of my order. Despite notifying Digitec support about this immediately upon receiving the package, I have spent the past week being told to "wait to hear from the relevant department" and being given contradictory information about the issue being with a supplier, receiving a refund or a replacement, needing to send the original back first, and so on. At this point, I have no idea when or how this issue is going to be resolved. It is clear from this experience that Digitec has a systemic internal communication/organization problem with its customer support channels.
14 November 2025
Unprompted review
Reply from Digitec
Thank you very much for your rating.
We do regret any inconvenience caused by sending you a tray version of your product.
This is connected to a wrong implementation of supplier information, and we are very sorry, that you had to wait for so long to get a solution. This should have taken less time, but the process was unfortunately necessary, as we didn’t want to send you the same wrong version.
As we could see, your case could be closed now, even though we weren’t able to provide you with the correct product. Please do not hesitate to contact our customer service again, if there are any questions remaining.
We do want to apologize for the circumstances and are thankful for your feedback.
Deceptive OnePlus 15 Promotion on Digitec Website
Digitec advertised that buying a "OnePlus 15" between Nov 13–Dec 11, 2025 would include double storage and a free OnePlus Watch 3. I ordered the 512 GB model on Nov 16 but received neither the storage upgrade nor the watch. When I complained, Digitec claimed the promotion was OnePlus’s responsibility. If so, why did Digitec promote it on their own site, misleading customers? I feel deceived and demand the promised 1 TB phone plus watch, or I will stop buying from Digitec.
21 November 2025
Unprompted review
Reply from Digitec
Thank you very much for your rating.
Unfortunately, there must have been a misunderstanding. The product page features a written manual, which shows you step by step how to get the additional products. You also can find it on this link:
https://www.galaxus.ch/en/page/order-the-new-oneplus-15-now-including-instant-discount-and-free-watch-3-40348
As far as we could see, you already had contact with our customer service, who could provide you with the necessary information. So, there should be nothing in the way now to get the discounts as intended. Please do not hesitate to contact our service department again, in case there are open questions.
We hope for your understanding and wish you a great start to the week.
Your digitec Team
best of the best
19 November 2025
Unprompted review
Absolutely loved the service
Absolutely loved the service. We placed the order in the evening and the product was delivered the very next day. Super impressed. Will shop again for sure.
12 November 2025
Unprompted review
Used to be impeccable
Used to be impeccable, nowadays theres a high rate of defects and delays in delivery.
Years ago had tops 1 day delivery but now its sometimes up to a week, they will say arriving tomorrow but send the shipment after tomorrow and stuff like that...
17 November 2025
Unprompted review
Reply from Digitec
Thank you for your feedback!
We regret that there were delays with your order. Despite the item being shown as in stock, discrepancies can occasionally occur due to our extensive assortment and high inventory turnover. The delivery times indicated on our website are estimates that are generally reliable. We sincerely apologize that we were unable to meet this standard in your case.
NEVER ORDER FROM DIGITEC AGAIN
NEVER ORDER FROM DIGITEC AGAIN
I placed an order with Digitec for a gift that absolutely needed to arrive on time. The website stated a specific delivery date, and when that day passed with no package, I contacted their support. I was told the product would arrive the following day.
Today came and went — still no delivery. When I contacted support again, I was told it might arrive on Monday. That’s three different delivery expectations and none of them accurate.
This level of inconsistency and lack of reliability is INSANE, I paid for my order in full, trusted the delivery date shown on your website, and received nothing but delays and vague answers. PEOPLE FROM THE OTHER HAD DO NOT CARE AT ALL ABOUT YOUR SITUATION. No one knows when I'll receive the goods
15 November 2025
Unprompted review
Reply from Digitec
Thank you for your review.
We are sorry to hear that you did not receive your order as expected.
Unfortunately, due to various circumstances, such as a disruption in the shipping warehouse, a higher order volume, etc., deliveries may not be able to be shipped as planned.
We apologize for any inconvenience caused.
galaxy 8 watch e sim will not install
I purchased a Galaxy watch 8 on 13 Nov 2025 and have just spent 3 hours with the Sunrise tech in Volketswil trying to install an e sim (with its own number) on the watch. After trying everything they advised that it cannot be done. Will this only work with an Swisscom account, if so this should have been stated? very disappointed, help would be appreciated.
14 November 2025
Unprompted review
Reply from Digitec
Thank you for your review.
We are sorry to hear that you are unable to use the device as expected.
In such cases, please contact our Digitec Assistant directly so that we can look into the matter. https://www.digitec.ch/help
Good service
My package arrived at the expected date (2 days after the purchase) and in good condition
7 November 2025
Unprompted review
Absolutely fantastic product selection…
Absolutely fantastic product selection and service in every way. I ordered in the evening and my parcel was with me the next morning at normal shipping rates. I would definitely use this company again and recommend it to others !
6 November 2025
Unprompted review
I shop at Digitec on regular basis
I shop at Digitec on regular basis. The best IT shop in Switzerland. Good prices and fast delivery. So far always satisfied
5 November 2025
Unprompted review
One of the best oline market in…
One of the best oline market in Switzerland. I odered new phone. Was delivered in two days. Really fast and safe. Will recommend for all my friends. Thanks for work. Goid job!
31 October 2025
Unprompted review
Simply top
Simply top! As every time so far.
Payment, easy. No sweat.
Delivery: Fast and as scheduled.
Product: Superrr!
30 October 2025
Unprompted review
I’ve used Digitec for several years
I’ve used Digitec for several years. Good selection, reasonable prices, speedy delivery and no problems with returns. Recommended!
30 October 2025
Unprompted review
Digitec is just amazing
Digitec is just amazing, from delivery service, prices and customer service. Every purchases I made has been delivered successfully, on a timely manner and always well packaged. Highly recommend purchasing from them
28 October 2025
Unprompted review
Easy quick and no hassle
Easy quick and no hassle, product delivered within 2 days. Just what you want!
20 October 2025
Unprompted review
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