I asked a simple question via Digital Pacific's online assistant. While it took a few minutes to find the technical person to answer my inquiry, it was all sorted out. Thanks, Aswin for your help. It... See more
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Review summary
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Our website went down and Digital Pacific were right on it. Both by email reply and live chat. Very patient and methodical and we were back up and running in no time. And all at nearly midnight. Aswin... See more
Company replied
My previous business was a client of Digital Pacific for simple web and 5 email hosting and their tech support was great (I am not very computer smart)! I recently contacted them for hosting of 3... See more
Company replied
Mu experience with Ashkay from Crucial and digital Pacific has been outstanding. He has gone above and beyond to assist me in getting the best hosting plan for my needs. Unlike many providers, he call... See more
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Company details
Written by the company
Digital Pacific is an Australian provider of quality web hosting solutions for individuals, small to medium-sized businesses and corporations. With a love for providing superior support, our business is focused on reliability and care, which has delivered success online for our customers for nearly 20 years.
Contact info
60 Pitt St, 2000, Sydney, Australia
- 1300 694 678
- www.digitalpacific.com.au
4.3
Excellent
777 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Fardeen was great in helping and…
Fardeen was great in helping and resolving our fee issues which was complicated. He is a good listener, guide us with step by step procedures and he get it sorted. He also followed us few times to check everything ok.
1 July 2026
Unprompted review
Reply from Digital Pacific
Hi Amit,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Digital Pacific.
Regards,
Cathy T.
Online Experience Specialist
Fardeen was able to help me with my…
Fardeen was able to help me with my queries with patience and followed up with me. Great customer service.
10 July 2026
Unprompted review
Reply from Digital Pacific
Hi Customer,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Digital Pacific.
Regards,
Cathy T.
Online Experience Specialist
Megha S was great at helping out with a…
Megha S was great at helping out with a migration query.
9 July 2026
Unprompted review
Reply from Digital Pacific
Hi Marley,
Thank you for taking the time to share your positive feedback about your experience.
We're delighted to hear that Megha was able to assist you with your migration query and provide the support you needed. We understand that website migrations can be an important and sometimes complex process, so it's wonderful to know that Megha was able to make the experience a smooth and helpful one.
Your kind words are greatly appreciated, and we will be sure to share your feedback with Megha as recognition for her excellent service and dedication.
Thank you once again for choosing Digital Pacific. We truly value your trust and look forward to assisting you with your hosting needs in the future.
Kind regards,
Renan D.
Online Experience Specialist
Shree was very helpful and I can highly…
Shree was very helpful and I can highly recommend Digital Pacific
9 July 2026
Unprompted review
Reply from Digital Pacific
Hi Laura,
Thank you for taking the time to share your kind feedback about your experience with Digital Pacific.
We're delighted to hear that Shree was able to provide you with helpful support and that your experience left you feeling confident in recommending Digital Pacific to others. Knowing that we've earned your trust and recommendation means a great deal to our team.
We'll be sure to share your wonderful feedback with Shree as recognition for her exceptional service and dedication to providing an outstanding customer experience.
Thank you once again for choosing Digital Pacific. We truly value your support and look forward to assisting you whenever you need us.
Kind regards,
Renan D.
Online Experience Specialist
The support has been amazing
The support has been amazing! They take server issue seriously and fix the problem quickly. Glad to get such support and assistance. Have been with them for a long time now. Was dealing with Shree she helped me with my servers.
9 July 2026
Unprompted review
Reply from Digital Pacific
Hi Jeff,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Digital Pacific.
Regards,
Cathy T.
Online Experience Specialist
Thank You
I always find the support people at Digital Pacific are prompt, competent and follow through on their support. thank you
3 July 2026
Unprompted review
Reply from Digital Pacific
Hi Jennifer,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Digital Pacific.
Regards,
Cathy T.
Online Experience Specialist
Getting my questions answered and our website restored and hosted.
I was able to understand the person I was talking to which is not always the case.
Although I am not experienced in websites and such, I felt I was understood and was able to communicate my questions and concerns.
I feel more confident now attempting to access our artist studio website and re-hosting it with Digital Pacific.
8 July 2026
Unprompted review
Reply from Digital Pacific
Hi Judy,
Thank you for taking the time to share your wonderful feedback about your experience.
We're delighted to hear that our team was able to answer your questions, restore your website, and assist with your hosting needs. It's especially rewarding to know that you felt understood throughout the process and that our team communicated in a clear and supportive way, making it easier for you to address your concerns.
We're also pleased to hear that your experience has given you greater confidence in managing your artist studio website and continuing to host it with Digital Pacific. Providing reliable support and making technology more accessible for our customers is something we strive for every day.
We truly value your trust and look forward to supporting you whenever you need us.
Kind regards,
Renan D.
Online Experience Specialist
Service ticket helps fix a self-service VM.
I have a self-service VM which I'm able to manage myself, but encountered a problem involving the restarting of the VM. The Web24 control system includes a virtual console and VM status indicators that allowed me to see what was happening. I was then able to use the service ticket system to ask the Technical Support team to check the virtualisation host operations, and received timely and concise guidance from the team.
6 July 2026
Unprompted review
Reply from Digital Pacific
Hi Chris,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Digital Pacific.
Regards,
Cathy T.
Online Experience Specialist
Response was timely
Response was timely. The issue resolved itself - or you gys backed out/changed something.
8 July 2026
Unprompted review
Reply from Digital Pacific
Hi James,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Digital Pacific.
Regards,
Cathy T.
Online Experience Specialist
Digital Pacific are also accommodating…
Digital Pacific are also accommodating and assisting as my business needs change
8 July 2026
Unprompted review
Reply from Digital Pacific
Hi Customer,
Thank you for taking the time to share your positive feedback about your experience.
We're delighted to hear that our team has been accommodating and supportive as your business needs have evolved. We understand that every business grows and changes over time, and we're committed to providing flexible, reliable, and customer-focused support every step of the way.
Your kind words are greatly appreciated and will be shared with our team as recognition for their dedication and commitment to delivering exceptional service.
Thank you once again for choosing Digital Pacific. We truly value your trust and look forward to continuing to support your business as it grows.
Kind regards,
Renan D.
Online Experience Specialist
Phenomenal skills and personable service
Phenomenal skills and personable service
8 July 2026
Unprompted review
Reply from Digital Pacific
Hi Philiip,
Thank you for taking the time to share your kind feedback about your experience.
We're thrilled to hear that you found our service to be both personable and delivered with phenomenal expertise. Providing knowledgeable support while ensuring a friendly and positive customer experience is something we strive for every day, so it's wonderful to know we met your expectations.
Your appreciation means a great deal to us, and we will be sure to share your encouraging feedback with our team as recognition for their outstanding service.
Thank you once again for choosing Digital Pacific. We truly value your trust and look forward to assisting you again whenever you need us.
Kind regards,
Renan D.
Online Experience Specialist
Quick fix
The website was not working and chatting to Kathleen was very helpful and got it up again quickly, plus answering my further questions.
7 July 2026
Unprompted review
Reply from Digital Pacific
Hi Customer,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Digital Pacific.
Regards,
Cathy T.
Online Experience Specialist
Sales is providing better support than the support team itself
Shradha helped me to resolved some of the issues that was difficult to resolved via normal support process. Thank you for your help, Shradha!
3 July 2026
Unprompted review
Reply from Digital Pacific
Hi Dmitry,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Digital Pacific.
Regards,
Cathy T.
Online Experience Specialist
VPS1 upgrade to VPS2
Shree was fantastic! She was so helpful and provided super quick assistance when I needed it. It's rare to get such prompt and efficient service these days. Thanks so much, Shree, for making things so easy!
3 July 2026
Unprompted review
Reply from Digital Pacific
Hi John,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Digital Pacific.
Regards,
Cathy T.
Online Experience Specialist
I dealt with a sales person who cared…
I dealt with a sales person who cared about the outcomes. He was persistent and followed through every step of our web developement.
31 March 2026
Unprompted review
Reply from Digital Pacific
Hi Arezoo,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Digital Pacific.
Regards,
Cathy T.
Online Experience Specialist
Great experience today with Akshay
Great experience today with Akshay - Fast, efficient and very helpful.
2 July 2026
Unprompted review
Reply from Digital Pacific
Hi Customer,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Digital Pacific.
Regards,
Cathy T.
Online Experience Specialist
I have been with Digital Pacific for…
I have been with Digital Pacific for approximately 15 years. They have always been very helpful and flexible. The customer service also keeps improving. I dealt with Megha S today and she was very helpful and proactive without being too pushy.
2 July 2026
Unprompted review
Reply from Digital Pacific
Hi Jeremy,
Thank you for taking the time to share your wonderful feedback.
We are truly grateful for your continued trust and loyalty over the past 15 years. It is incredibly rewarding to know that our team has consistently provided you with helpful and flexible support throughout your journey with Digital Pacific.
We will be delighted to share your kind words with Megha, who will certainly appreciate knowing that her efforts made such a positive impact on your experience.
We sincerely appreciate your loyalty and look forward to continuing to support you for many more years to come.
Thank you once again for choosing Digital Pacific.
Kind Regards,
Renan D.
Online Experience Specialist
Technical issue
I didn't realise my email allowance was full. The bot was getting confused so I called by phone, the operator transfered me to the correct area to fix the problem than it was all fixed within about 15 mins.
Very happy with the service and the outcome.
2 July 2026
Unprompted review
Reply from Digital Pacific
Hi Paul,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Digital Pacific.
Regards,
Cathy T.
Online Experience Specialist
Domain assistance
Fardeen was able to communicate in tems that i could understand and resolve the issue immediately. Very much appreciated.
30 June 2026
Unprompted review
Reply from Digital Pacific
Hi Chris,
Thank you for taking the time to share your wonderful feedback.
We are delighted to hear that Fardeen was able to assist you with your domain concern and communicate the solution in a way that was easy to understand. It's especially rewarding to know that your issue was resolved promptly and that the experience met your expectations.
We will be sure to share your kind words with Fardeen, who will be pleased to know that his clear communication and support made a positive difference to your experience.
We truly appreciate your support and look forward to assisting you again whenever you need us.
Thank you once again for choosing Digital Pacific.
Kind Regards,
Renan D.
Online Experience Specialist
Great service and follow up from…
Great service and follow up from Prakruphi regarding our domain names. Happy to continue using Digital Pacific as a domain provider.
1 July 2026
Unprompted review
Reply from Digital Pacific
Hi Ian,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Digital Pacific.
Regards,
Cathy T.
Online Experience Specialist
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