digiDirect Reviews 

Been waiting for an iPhone for months. Recently ordered a tripod that they had in stock. Now have been waiting for that for weeks. Tried following up with staff via email and I haven’t received a response for over a week. Tried calling had to wait on hold for ages. Gave up. Do better.

Still haven’t received anything!!

Items not in stock

After placing my order I was informed the items weren't expected to be in stock for another 4 weeks and I needed them urgently.

I received no reply to my email or calls to request a refund so I realised after reading another review that chat was the best way to contact them. My order was cancelled and I did receive a refund but it's annoying that the other options of communication were useless.

I purchased a camera from them during the box sale and chose the 7-day shipping option, but I haven’t received any email updates. When I contacted them, they said the item is actually on pre-order and will take 3–4 months to ship, even though my card has already been charged. I asked them to cancel the order, but I haven’t received any reply for three days. When I log in to my account, my order history doesn’t even show the purchase. Is this a scam store?? and where should I email them so they will respond as soon as possible?

Never updated or displayed stock amount online. Happy to take your cash but you’ll find out later you gotta wait ages before you get your purchase. Forget buying online, unprofessional

If you want reasonable service and decent communication go somewhere else as you won't get it here (in my experience)
highly unrecommended.

I bought online and in good faith a 250W Anker power bank and a 100W charging base. One day after the purchase i enquired about both items delivery status,only to find that both items although being advertised as being available on the special Boxing day price,were in fact Obsolete and therefore not in stock???? I am promised that I will be reimbursed in 3 to 5 business days???? This company provided poor communication feedback as to these items status after purchase. No notification was sent to me about these items being Obsolete?? I strongly advise to seek a more reputable company if you actually want to receive items that they advertise. Waiting with bated breath that despite assurances that I will be reimbursed?????

It said ‘4 left’ on the camera I bought. However, a few days after I bought it I received an email saying they were out of stock and the estimated arrival time would be 3-4 months. DO NOT BUY FROM THEM.

Happy to take your money for stock they don't hold, and utterly ignore emails.

If you can't buy in store, don't buy online from them. They are hopeless, and their predatory tactics are borderline illegal.

Personally, I'll be contacting the ACCC regarding them.

You've been warned.

Absolute scam. Take money for items they don’t have then ignore all attempts to get a refund.

Ordered a pack - ereader, stylus, cover. Only the e reader arrived. I will be following up with the consumer watchdog as I now have to spend more money and buy the cover and stylus. Lesson learnt and I will shop with the regular guys from now on.

I ordered 4x twin packs of Nanoleaf downlights which were on back order.
19 days later they tell me they are discontinued, which is rubbish!
These lights were a Christmas gift and now I have to order them elsewhere which means they won’t arrive in time.
Thanks for nothing!
Avoid this mob!

A big shout out and Merry Christmas to the Brisbane Adelaide St store team. They went out of their way to help me and saved Christmas.

I placed an order two weeks ago and have not received any updates, despite sending multiple follow-up emails. Communication has been very poor. If an order cannot be dispatched within the promised timeframe, customers should be informed promptly. I’ve now had to request a cancellation and refund due to the delay. Very disappointing experience.

I purchased something and it wasn't in stock. They did not even get back to me when I asked for a refund. Still nothing more than 10 days later.

Avoid.

Ordered an item for a Christmas that indicated it was in stock, as many other websites did not have it and it seemed like a reputable option. A couple of days after placing the order I received an email from them to say that the item was on back order and would take 3-4 weeks to arrive (ETA after Christmas). I immediately sent an email to support to ask them to cancel the order and did not received a response for over a week. Decided to lodge a PayPal dispute and it was refunded by PayPal instantly. DigiDirect then had the audacity to send an email asking how their support was, yet they still never responded to my email or reached out in any way. Useless company and if I hadn't paid via PayPal I'm sure this would have dragged on a lot longer.

In stock (Out of stock) Sales.

As with many here, purchased item that they never had.
Only if I could get a new camera and promise them the money later...?
I don't wish misfortune to anyone, but camera buyers will be better off when this company goes under.

AVOID THIS COMPANY!!! Emails never acknowledged (other than an automated response), Facebook messenger is clearly a bot so a waste of time - literally no customer service! I had to raise a dispute through PayPal for a refund - thankfully PayPal can be relied upon. Seriously, regardless of the price, DON’T DO IT! I would give zero stars if I could!

I have used Digidirect over the last 4 years, regularly. As time goes on, the customer service has become worse. Last year I ordered over $20K worth of gear and had to chase up three missing items over two months.
They don't honour price matching and are hard to get on over the phone for support. For the sake of saving a few dollars, I wouldn't recommend.

Same experience as most of the other negative reviews, ordered an item that was in stock, 3 days later receive an email saying item back order 1-2 months away.

I ordered an iPad Pro (M4) during the Black Friday sale because digiDirect advertised it as available. Weeks later, they emailed me saying the product was “discontinued and no longer available.”
However, the exact same item was STILL listed for sale on their website after they cancelled my order. Completely unacceptable and misleading.

I reached out to customer support with a reasonable goodwill request (especially since I missed out on Black Friday deals elsewhere because I chose to support a smaller business). They never replied. Not even a simple acknowledgement. I ended up receiving the refund before they bothered responding to my email.

Their “live chat” support is just a useless bot that can’t help with anything, and there is zero ability to reach an actual person. For a company taking payments for high-value electronics, this level of customer service is shocking.

I will never purchase from digiDirect again, and I strongly recommend others avoid them. If anything goes wrong with your order, you’ll be left with no support, no communication, and no resolution.
Very disappointing experience from start to finish.