Best service ever ! Their customer service is amazing, very professional, very different than what I experienced with Orange. Happy to be with DIGI and their prices are simply great and make the oth... See more
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Facetime/iMessage didn’t work. “SMS when offline” promise? Never happened. One rep told me no voicemail means I can’t leave voicemails for others 🤯. Second rep finally admitted: I just... See more
Company replied
Quite functional and cheap in the E.U. but the roaming service outside Europe in my case has been...NON-EXISTENT. I had ZERO coverage in Mexico (Guadalajara) and USA (Los Angeles) despite official inf... See more
Great price so I was one of the first to change to digi Belgium. However, in the first months the quality (connction) was more or less ok. But the latest 3 months constantly dropped calls, lost connec... See more
Company replied
Company details
Written by the company
DIGI belooft voordelige en betrouwbare telecomoplossingen, ontworpen voor een moderne levensstijl. Of je nu op zoek bent naar razendsnelle fiber internet of ongelimiteerd bellen – DIGI heeft het, aan ongelofelijk straffe prijzen. Kwaliteitsvolle telecom hoeft geen arm en een been te kosten. DIGI propose des solutions de télécommunications économiques et fiables, conçues pour les besoins d’aujourd’hui. Vous recherchez une connexion internet ultra-rapide par fibre ou des appels illimités ? DIGI vous garantit tout cela à prix incroyable. Des télécoms de qualité ne doivent pas forcément coûter les yeux de la tête !
Contact info
Rue de l'Hôpital 31, 1000 , Bruxelles, Belgium
- +32 2 870 41 41
- care@digi-belgium.be
- www.digi-belgium.be
2.5
Poor
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 85% of negative reviews
Typically replies within 1 month
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Everything worked well
Everything worked well: the SIM card arrived as foreseen, the number was transferred in less than 24 hours, good coverage, mobile data works properly. Still, DIGI has to develop their app to follow the consumption
2 January 2025
Unprompted review
Terrible experience.
Terrible experience.
You will need to set up your APN by yourself, and abroad also, and you have to figure it out yourself, support ignored all my messages.
Don't use this provider as a mobile operator, better pay few more euros, and save your mental health.
2 January 2025
Unprompted review
Reply from DIGI Belgium
Hi Nick,
Thank you for sharing your feedback. We sincerely apologize for the inconvenience caused by the need to manually set up the APN settings, both locally and abroad. We also regret the lack of communication you've experienced with the DIGI Care Team.
Please know that we are actively working on improving this process and ensuring better communication for all our customers. We are committed to providing the service you deserve and we hope to regain your trust soon.
Thank you for your understanding.
Kind regards,
Noah from DIGI
AVOID THEM AT ALL COSTS
AVOID THEM AT ALL COSTS
WORST EXPERIENCE EVER, it took a week to get a simcard ! and now the number transfer is not working. no responses from customer care over the phone nor answers from emails !
Avoid them at all costs !!!!!!!!!
low cost operator = low cost service !
2 January 2025
Unprompted review
Reply from DIGI Belgium
Hi Zakaria,
We’re truly sorry to hear about your negative experience with our service and the delay in receiving your SIM card. For the distribution of our SIM cards, we rely on our external partner Bpost. They do their utmost every day to ensure our SIM cards reach our customers as quickly as possible.
We process all number transfer requests within 24 hours, but these must also be approved by external partners, such as your previous provider.
Additionally, I’d like to let you know that DIGI is available every day of the year, from 8 AM to 10 PM, to assist you with any questions or requests you may have.
Best regards,
Noah from DIGI
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