DIGI Belgium Reviews 

Unbeatable price with great performance

The lack of an app where you can monitor your subscription is a great disadvantage. Also the fact that there are charges outside of the EU (especially in UK) when other Belgian competitors do not have, it is a drawback.
The pricing on the other hand is really competitive. It is too soon to speak about network coverage etc.

This has been a good experience so far, also a customer from Digi Spain, but I'm still waiting for DIGI to install fiber in Woluwe Saint Lambert. I can't pay telenet anymore.

Good mobile deal but a few issues
- Isues with roaming: data connection cuts when going abroad, reboot is often needed. Some issues with receiving SMS and calls abroad
- 5G not available yet
- E-mail support takes very long to reply

Good service

Digi is a leader in Romania, and coming in Belgium was a great news for Romanian community

I have moved 2 of my numbers to Digi and I got one new number from them. Every time the interaction with customer service was smooth and efficient. There may have been few days delay in getting my SIM but I do not see this as an issue since they had a lot of requests. All in all positive experience.

very good internet and services

I am absolutely pleased by the service but there are issues about the network that needs an improvement. Let it be about the call drop or speed of data.
Also 5* for the customer support team

I’m very happy with the choice, I switched to Digi operator and that’s great! Thank you for your service

Very nice ,Affordable, Highly recommended. Thanks

Digi offers a very cheap option for mobile phones in Belgium.
Support is good. However not every person from the team support knows how to configure Digi, especially when it comes to international rooming. I had different explanations on how to configure my Digi account.
Rooming is not good. Each time you change country in Europe you need to configure your digi again. Sometimes it works, sometimes it does not work.

A good service snd best provider, i have home internet and is really good. Support is too amazing.

Promises. On paper, the offer is superb: 5 euro for 15g of data. In reality, Digi seems to have overplayed their hand. Data service in Belgium is spotty at best. Since they do not (yet) offer 5g, you'd expect 4g coverage to be good. No such luck: bad reception, almost everywhere. Trasactions that take minutes to complete or even no coverage at all. However, for 5 euro I was wiiling to accept this. Not so much when I realised data roaming just does not work. Reading reviews here makes me believe it is rather endemic and not just a hiccup on my device. Nice try but no, for me service is just not up to par. The low price makes me be kind of forgiving but I draw a line in the sand when I miss a video call from my kid when travelling. (a trip with a gps guide I cannot use because of... no data). It is clear digi has put all their money in PR and now fails to deliver. Thanks for the market shake-up but for me, no.

Excellent experience with DIGI Mobile.
I transferred my mobile number from Orange (which charged me to call a 0800 free number). I received very rapidly the sim card at home, I had encoded my phone number not correctly in my request, so the automatic system of activation did not work. I called them, they replied immediately and solved the issue. The customer service was kind, rapid and efficient. The tariff is simply incredible, 5 EUR for 15 GB and unlimited calls and sms. I see the speed connection is also fast. I am a new customer and will review later my experience, but so far it was excellent! I will spread the voice amongst colleagues and friends!

Everything was clear from the start until the end of the number transfer process, I was quite worried about customer service for this ridiculous price, and as soon as I called them for a question regarding roaming in EU, they answered very quickly! Impeccable service

ordered mid of December 2024 a mobile contract incl. number transfer. didn't receive any order confirmation. almost 2 weeks later an email apologizing that it took so long and that SIM card is on the way. once arrived following all steps for activation, but only again 2 weeks later the signal dropped and SIMs could be exchanged. however sitting on a complete different number and no sign of the requested transfer of my old number. DIGI apologizing and ecplaining again that this is normal and that patience is expected. finally I escaped to Proximus and number transfer was done immediately.
you would expect that DIGI acknowledge their mess, but instead they insist to pay for the period of activation of the wrong number until termination of the contract
never experienced such a mess, incompetent and questionable behavior
how dare you to insist of paying if you didn't fulfil the contract
my strong advice to everybody: stay away and don't waste your time and money with these cheaters

Als we all know, ISP prices are crazy in Belgium so when Digi announced mobile subscriptions for 5euros a month. My current subscription with Mobile Vikings was 3 times more expensive for basically the same on paper.
I decided to make the jump. However everything that could go wrong went wrong. I waited patiently for my sim-cards. As they arrived they came with a clear instruction manual. I followed the steps and activated it. I lost service on my old card and after a day, Digi started to "work". This is where the problems started. I could call, only I was assigned a new Digi number instead of the one I transfer over. They said this was normal and that in a little while they would convert the number to my actual number. The mobile data worked as well, a little complicated to set-up but well documented so all fine. I live close to the border with the Netherlands and I travel there about 3 times a week. Normally not an issue but it turned out Digi has some technical issues where i was unable to get any data while outside Belgium, calls and texts still worked yet no data.
3 days in, contacted them again as I found out the data was not working and my number was still not transfer. They claimed it was normal for the number but the data issues should be handled by a tech worked so they promised to call be back ASAP to help resolve it. I gave them a few days as I knew how busy they were with all the new customers. After a week still heard nothing so I called back, still the same story. Still had the wrong number and no data in the EU. The week after I called back again but nobody was able to help me, the only thing I got was promises.
After two weeks of having only halve of my subscription, I changed back to Mobile Vikings.
Now after 2, almost 3 months. I get a bill from Digi, I called them and explained my issues and that I did not want to pay for it (they claimed my subscription had been active all this time, as the new Digi number they gave me that I never asked for). The customer service was friendly and made a ticket for me and again after a week of nothing i am still waiting for a result. Sick and tired of talking to a brick wall.
Really hoped Digi would be a breath of fresh air in this market full of greedy corporations with probably the worst service in the entire country, alas just more of the same.

Mobile internet is glitching, seems like they have routing issues causing sudden long loading times.
Often issues with calling where the connection doesnt go trough but the other side gets a missed call notification.
On the mobile network they route you from another country so you can get blocked from apps or sites because you are not in Belgium.
Went to France, had no mobile network whatsoever while abroad.