DID Electrical Reviews 

50,308
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 12,378 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being exceptionally helpful, knowledgeable, and friendly, often going above and beyond to assist with purchases and provide practical advice. Many highlight the excellent customer service and overall shopping experience, appreciating the professional, welcoming approach and the quality products. The efficient, smooth service, including easy online ordering and installation, also receives high satisfaction. However, some customers noted inconsistencies with delivery services, experiencing unannounced date changes, significant delays, or rude personnel. A few also felt customer service communication could improve, citing difficulties reaching staff and a lack of clear information or apologies regarding issues.

What people talk about most

Staff

Consumers find staff to be positive, consistently describing them as friendly, helpful, and knowledgeable.... See more

Product

Customers consistently note positive experiences with product, often finding great prices and a good... See more

Service

Customers had positive experiences with service, often highlighting the efficiency and helpfulness of staff... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting the helpfulness,... See more

Delivery service

People report ambiguous experiences with delivery service, with some customers praising efficient processes,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service from Joesph at DID Electrical in Limerick. He went out of his way to help me purchase a milk frother that suited my needs, and I'm delighted with it. It's easy to use, works perfectl... See more

Company replied

Rated 5 out of 5 stars

Ordered oven and hob and selected day. Website automatically gave me a different day which was 5 days later. I rang the clonmel store and spoke to Billy who immediately accommodated me by changing... See more

Company replied

Rated 5 out of 5 stars

Having checked online for good deal for fridge/freezer we settled one one and followed up in store to check. Denys in turners cross went to all ends to satisfy our needs pointed out the value to get... See more

Rated 5 out of 5 stars

Lovely company to purchase electrical items from. Delighted that it was so nearby in Killarney, we didn't have to travel over to Tralee. Great choice of items, found exactly what we wanted at a compet... See more

Company replied


Company details

  1. #3 of 11 best companies in Appliance Store
  2. #1 of 7 best companies in Computer and Accessories Store
  3. #5 of 11 best companies in Electronics Store
  4. #1 of 4 best companies in TV store
  5. #2 of 3 best companies in Vacuum Cleaner Store
  6. #1 of 4 best companies in Washer and Dryer Store

Written by the company

At DID Electrical we are proud of our reputation for providing superior customer service and guaranteed lowest prices. Our 24 stores located nationwide are 100% Irish-owned and we have been meeting the needs of our customers now for over 55 years. Things have changed a lot since we opened the doors of our first store back in 1968 in Dublin and ever since, we have continued to understand the needs of each and every one of our customers who have walked through our doors. We have gone from strength to strength, while always keeping our core values of exceptional customer service at the lowest prices at the forefront of our business. Our staff consistently go the extra mile to ensure our customers leave our stores with products that are best suited to their needs while striving to deliver the best in customer service, after-sales advice, help and support when needed.

DID Electrical

Written by the company

Free Click & Collect
Order online and pick up your items in your local DID Electrical store at a time that suits you.
Customer Support 01-6250250
We have a dedicated local customer support team based in Dublin standing by to take your call and help with your inquiries.
Nationwide delivery service
We offer a fast and flexible delivery service to our customers. Simply choose your delivery date when you are checking out and we will text you with a time slot for your delivery.
Free recycling
We're happy to recycle your old appliances for FREE, no purchase necessary. Simply, return any of your old appliances to your local DID store and we'll be delighted to take it off your hands.

We will not be beaten on price

Our price promise

At DID Electrical we are 100% committed to never being beaten on price. Which is why we monitor all our prices in our stores and online every day.

Contact info

4.8

Excellent

TrustScore 5 out of 5

50K reviews

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4.8

All reviews

(50,308)

11,374 reviews in the last 12 months

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Rated 5 out of 5 stars

Staff are very friendly and willing to…

Staff are very friendly and willing to answer any queries that arise while browsing their large variety of electronic appliances.

3 August 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience with our friendly staff and wide selection of electronic appliances.

Thank you for choosing us, and we look forward to assisting you again in the future.

Thanks
DID Electrical

Rated 5 out of 5 stars

Mandy was excellent today in assisting…

Mandy was excellent today in assisting us with buying a television - really knowledgable and happy to help.

3 August 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi Sarah

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience. We appreciate your kind words.

Thanks
DID Electrical

Rated 5 out of 5 stars

When we arrived we were greeted by a…

When we arrived we were greeted by a lovely friendly and very helpful man called brendan.. he made my shopping experince so easy and quick. And the product i want was just coming back to the warehouse and we could collect it within 2days due to a bank hoilday. Will be back thanks brendan.

2 August 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi Christina,

We're delighted to hear you had such a positive experience with your recent shopping trip. We truly appreciate your kind words and feedback.

Thanks
DID Electrical

Rated 5 out of 5 stars

Daniel

I was happy with the service ,the staff ask if you need help instead of me going to them .It was professional and welcoming service and polite staff and very helpful .Very satisfy for my first visit to buy a sandwich toaster compare to other stores and shop.Would give more stars .Well deserve

2 August 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had such a positive experience during your first visit to our store. We appreciate your kind words about our professional and welcoming service.

Thanks
DID Electrical

Rated 5 out of 5 stars

Oisin served us

Oisin served us. Helpful and knows his stuff. Would return.

2 August 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi Ann

We are so happy to hear that you had such a positive experience with our team member. We appreciate you taking the time to share your feedback.

Thanks
DID Electrical

Rated 5 out of 5 stars

Staff and service

1 August 2026
DID Electrical logo

Reply from DID Electrical

Hi There

Thank you for your Feedback we truly appreciate this

Thank you
DID Electrical

Rated 4 out of 5 stars

Oisin was a pleasure to deal with

Oisin was a pleasure to deal with
Product knowledge very good

2 August 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience and found our team member knowledgeable.

Thank you for choosing us, and we look forward to assisting you again in the future.

Thanks
DID Electrical

Rated 5 out of 5 stars

We have Ben shopping in DID for 30…

We have Ben shopping in DID for 30 years now, it is a great Irish owned shop. It has a management team the give a Sam about its employees. This is reflected by the genuine support they receive.
The prices are always competitive and there stock good.
They have and support many local communities in Ireland
Thanks
Nicholas

31 July 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi Harveys Guest House,

We're so pleased to hear about your positive experience and your long-standing loyalty. We truly appreciate your kind words about our team, competitive pricing, and community involvement. Thank you for your feedback!

Thanks
DID Electrical

Rated 5 out of 5 stars

Would highly recommend this company.

Lovely company to purchase electrical items from. Delighted that it was so nearby in Killarney, we didn't have to travel over to Tralee. Great choice of items, found exactly what we wanted at a competitive price, used click and collect, and all went very smoothly, Daniel served us, and asked all the questions of the item we needed, very pleasant and polite. A great experience and would definitely recommend for a great service.

2 August 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

We're delighted to hear that you had such a positive experience with your recent purchase and that our click and collect service went smoothly. We appreciate your feedback.

Thanks
DID Electrical

Rated 5 out of 5 stars

Jake was great in cork

Jake was great in cork , his knowledge was excellent

2 August 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience with our team member. We appreciate your positive comments.

Thanks
DID Electrical

Rated 5 out of 5 stars

Daniel was a great help

Daniel was a great help, nothing was to much to ask for.

2 August 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience and that our team was so helpful.

Thank you for choosing us, and we look forward to assisting you again in the future.

Thanks
DID Electrical

Rated 5 out of 5 stars

Fantastic sound quality of the product

Fantastic sound quality of the product. Excellent customer service by DID.

1 August 2026
DID Electrical logo

Reply from DID Electrical

Hi Sahil

We're absolutely delighted to hear about the fantastic sound quality of your product and your positive experience with our customer service. We truly appreciate your wonderful feedback!

Thanks
DID Electrical

Rated 5 out of 5 stars

Helpful positive staff at DID Finglas.

I phoned DID electrical Finglas and got very helpful positive advice from Aaron and from Concy. I went in person to clear up a question and got an even more helpful positive service from Emma which definitely encouraged me to buy the appliance I was looking for. If all the delivery and installation go as well as promised, I will be very happy indeed! Thanks.

29 July 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi Stephanie,

We're so happy to hear about your positive experience with our team. We appreciate your kind words and are delighted that our colleagues were able to assist you so effectively.

Thanks
DID Electrical

Rated 5 out of 5 stars

I bought a laptop and camera door bell…

I bought a laptop and camera door bell off of colm in bandon store .very pleasant man, gave me good advice and he was very informative about the products.

2 August 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi Gerard

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience and received helpful advice on your purchases.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Thanks
DID Electrical

Rated 5 out of 5 stars

Great communication from Joseph got…

Great communication from Joseph got what i wanted in minutes and knew his stuff.

2 August 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience with our team member's excellent communication and knowledge.

Thank you for choosing us, and we look forward to assisting you again in the future.

Thanks
DID Electrical

Rated 5 out of 5 stars

Helpful DID staff

I was looking for a large fridge freezer but I couldn't find anything in the shop that met my requirements. A staff member - Denil - was very helpful, he searched online and found a freezer that suited. I ordered the freezer and I am awaiting delivery. Denil was very helpful and spent a lot of time to find what I was looking for.

2 July 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi PAULA,

We are delighted to hear that a member of our team was able to assist you in finding the perfect appliance. We appreciate you taking the time to share your positive experience.

Thanks
DID Electrical

Rated 5 out of 5 stars

Mandy went to a lot of trouble to help…

Mandy went to a lot of trouble to help me pick the best hoover for my budget. The staff in Tullamore are always very helpful

1 August 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi Caroline,

We're so glad you had a positive experience with us. We appreciate your kind words and valuable feedback regarding the helpfulness of our team.

Thanks
DID Electrical

Rated 5 out of 5 stars

Both Anne and Colm were extremely…

Both Anne and Colm were extremely friendly and helpful. I just hope my fridge arrives in two weeks as planned. I Would use DID Bandon as my first stop for electrical goods based on this experience

31 July 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

We're delighted to hear that you had such a positive experience with our team and found them friendly and helpful. We appreciate your feedback and look forward to your fridge arriving as planned.

Thanks
DID Electrical

Rated 5 out of 5 stars

Owen in DID Bray took the time to talk…

Owen in DID Bray took the time to talk me through all the options within my budget range and listen to all my questions and concerns.
Excellent service. The other staff at the counter we're also lovely to deal with
Highly recommend

1 August 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

We're delighted to hear you had such a positive experience with our team. We appreciate your kind words and are grateful for your feedback.

Thanks
DID Electrical

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