DID Electrical Reviews

50,325

•

4.8

Appliance Store

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Review summary

Created with AI, based on recent reviews

Considering 12,314 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, knowledgeable, and welcoming during their store visits and purchases. Consumers also highlight the high quality of products, excellent installation services, and the smooth, efficient shopping process. Some reviewers were not happy with delivery delays, long waiting times, and poor communication regarding their online orders. A few people additionally mentioned experiencing rude behavior from delivery drivers and difficulties reaching customer support by phone. Despite these occasional problems, most people remain thoroughly satisfied with the overall service and expert product guidance received in-store.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently describing team members as exceptionally helpful,... See more

Product

People report positive experiences with product, noting great quality, competitive prices, and items arriving... See more

Service

Customers consistently note positive experiences with service, highlighting prompt, friendly, and efficient... See more

Customer service

Users describe positive interactions with customer service, highlighting staff who are attentive, friendly,... See more

Delivery service

Customers had ambiguous experiences with delivery_service, noting a wide range of outcomes. While many... See more

Reviews shaping this summary

Company replied

I needed a no-frills microwave for a small household. The selection was wide-ranging, the layout was comfortable and clean and the prices were clearly displayed. The staff member I dealt with was Emm... See more

Company replied

Lovely company to purchase electrical items from. Delighted that it was so nearby in Killarney, we didn't have to travel over to Tralee. Great choice of items, found exactly what we wanted at a compet... See more

Company replied

Company details

#3 of 11 best companies in Appliance Store
#1 of 7 best companies in Computer and Accessories Store
#5 of 11 best companies in Electronics Store
#1 of 4 best companies in TV store
#2 of 3 best companies in Vacuum Cleaner Store
#1 of 4 best companies in Washer and Dryer Store

Written by the company

At DID Electrical we are proud of our reputation for providing superior customer service and guaranteed lowest prices. Our 24 stores located nationwide are 100% Irish-owned and we have been meeting the needs of our customers now for over 55 years. Things have changed a lot since we opened the doors of our first store back in 1968 in Dublin and ever since, we have continued to understand the needs of each and every one of our customers who have walked through our doors. We have gone from strength to strength, while always keeping our core values of exceptional customer service at the lowest prices at the forefront of our business. Our staff consistently go the extra mile to ensure our customers leave our stores with products that are best suited to their needs while striving to deliver the best in customer service, after-sales advice, help and support when needed.

DID Electrical

Written by the company

Free Click & Collect: Order online and pick up your items in your local DID Electrical store at a time that suits you.
Customer Support 01-6250250: We have a dedicated local customer support team based in Dublin standing by to take your call and help with your inquiries.
Nationwide delivery service: We offer a fast and flexible delivery service to our customers. Simply choose your delivery date when you are checking out and we will text you with a time slot for your delivery.
Free recycling: We're happy to recycle your old appliances for FREE, no purchase necessary. Simply, return any of your old appliances to your local DID store and we'll be delighted to take it off your hands.

We will not be beaten on price

Our price promise

At DID Electrical we are 100% committed to never being beaten on price. Which is why we monitor all our prices in our stores and online every day.

Contact info

4.8

Excellent

50K reviews

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All reviews

(50,325)

11,388 reviews in the last 12 months

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At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

6 days ago

old kettle failed and needed a new…

old kettle failed and needed a new kettle quickly, went to local did and got a nice kettle at a reasonable price and took the old kettle no issues. Friendly staff and fast and efficient service.

5 August 2026

Unprompted review

Reply from DID Electrical

5 days ago

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had such a positive experience with our team and found a great kettle.

Thank you for choosing us, and we look forward to assisting you again in the future.

Thanks
DID Electrical

6 days ago

Excellent in store advice on appliances

Joe served us in store and offered practical advice, some of which we hadn't considered ourselves. When we asked to see the chest freezers he brought us to the display and then took out his tape measure. He advised considering an few cm of additional clearance at the side to allow the fan/heater to function properly when in place and measured the height of the freezer with the lid open(a measurement not available when looking online). He had in depth knowledge on the reliability of the make, size options and other freezer types we could consider. We were confident that we were choosing the right unit for us. Joe clearly has years of experience and is passionate about ensuring that the customer gets an appliance that will serve them well for years.

5 August 2026

Unprompted review

Reply from DID Electrical

5 days ago

Hi there,

We're delighted to hear about your positive experience and the excellent assistance you received in-store. It's great to know that the advice provided was so helpful in your decision-making.

Thanks

Thanks
DID Electrical

6 days ago

Oisin and his co worker were very…

Oisin and his co worker were very helpful in assisting me when trying to pick out a coffee machine. They had great knowledge of there large stock of coffee machine and gave great recommendations for my needs

5 August 2026

Unprompted review

Reply from DID Electrical

5 days ago

Hi Ryan,

Thank you for taking the time to leave us feedback. We're delighted to hear that our team members were so helpful and knowledgeable in assisting you with your purchase. We appreciate your kind words.

Thanks
DID Electrical

6 days ago

Positive experience and atmosphere

The whole experience in DID was amazing. As soon as we walked in the staff greeted us with a smile. Joseph helped us choose between a few options and took his time advising us on the right TV for us and our new home. He was very friendly and took his time helping us. Our experience overall was extremely positive

5 August 2026

Unprompted review

Reply from DID Electrical

5 days ago

Hi Cliodhna,

We're delighted to hear you had such a positive experience with your recent purchase. We truly appreciate your kind words and feedback. Thank you for choosing us, and we look forward to assisting you again in the future.

Thanks
DID Electrical

6 days ago

Bought a washing machine from Paul

Bought a washing machine from Paul. Great service, excellent product knowledge and no hassles. Very competitive on price. Would definitely come back.
David, Malahide

5 August 2026

Unprompted review

Reply from DID Electrical

5 days ago

Hi David

We're delighted to hear you had such a positive experience with your recent washing machine purchase. We appreciate your feedback and are glad we could assist you.

Thanks
DID Electrical

6 days ago

We always shop at Tallaght DID for…

We always shop at Tallaght DID for appliances!! And Caitlin is so helpful and pleasant. A happy customer as per usual

4 August 2026

Unprompted review

Reply from DID Electrical

5 days ago

Hi Gemma,

We're delighted to hear that you consistently have a positive experience when shopping with us for appliances. It's wonderful to know that our team member was so helpful and pleasant. Thank you for your continued loyalty and kind feedback!

Thanks
DID Electrical

Updated 5 days ago

Class A service received in Crumlin

We have been custumers at DID Electrical Crumlin for over 10 years now. Marcos have been assisting us in the past few times we've been in the store. His Class A customer service and products knowledge are a plus. He was very helpful and attentive to details during all the sale precess. If you are about heading to DID in Crumlin for a kitchen revamp, just check if Marcos is around😊!

31 July 2026

Unprompted review

Reply from DID Electrical

5 days ago

Hi Brig

We're happy to hear that you had a positive experience and appreciate your loyalty over the past decade. We're glad our team member provided excellent service and product knowledge. We appreciate your feedback and are grateful for your time.

Thanks
DID Electrical

6 days ago

Ordered oven and hob and selected day

Ordered oven and hob and selected day. Website automatically gave me a different day which was 5 days later.

I rang the clonmel store and spoke to Billy who immediately accommodated me by changing the delivery date for the next day. Have to say it made a big difference as I have a three year old to consider. Thanks Billy 💫

5 August 2026

Unprompted review

Reply from DID Electrical

5 days ago

Hi CRISTINA

We are delighted to hear about your positive experience. It's wonderful that our team could assist you promptly with the delivery date, especially with your little one to consider. We appreciate your kind words.

Thanks
DID Electrical

6 days ago

Excellent service from Joesph at DID…

Excellent service from Joesph at DID Electrical in Limerick. He went out of his way to help me purchase a milk frother that suited my needs, and I'm delighted with it. It's easy to use, works perfectly, and will make my morning coffees so much better. Great customer service and a great shopping experience.

5 August 2026

Unprompted review

Reply from DID Electrical

5 days ago

Hi. Noelle

We're delighted to hear you had such a positive experience with your recent purchase. We truly appreciate your kind words and feedback.

Thanks
DID Electrical

6 days ago

The website it’s very easy to navigate and the staff was prompt and friendly at collection. I recommend this service.

3 August 2026

Reply from DID Electrical

6 days ago

Hi There

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience with our website and our friendly staff at collection. We appreciate your recommendation.

Thanks
DID Electrical

6 days ago

We stopped in Galway & Rushil assisted…

We stopped in Galway & Rushil assisted us. Friendly & helpful. He determined for me that the phone charge cord I had picked up was the cord for the application I was looking for.

3 August 2026

Unprompted review

Reply from DID Electrical

6 days ago

Hi Denise

We're so happy to hear about your positive experience with our team member! We appreciate you sharing your feedback and are glad we could assist you effectively.

Thanks
DID Electrical

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