DialAFlight Reviews 15,366

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 1,025 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional service, often highlighting their helpfulness, professionalism, and ability to make the booking process smooth and stress-free. Many appreciate the personalized attention and the team's willingness to go the extra mile to ensure a fantastic holiday experience. The booking process is frequently described as easy and efficient, with many people noting the quick response times and the valuable advice received. Customers also commend the company for arranging excellent holidays and providing outstanding customer service, especially when dealing with unexpected travel changes.

What people talk about most

Staff

Clients share positive opinions on staff. Customers consistently praise the team's professionalism,... See more

Service

Consumers consistently report positive experiences with the service. Many reviewers praise the professional... See more

Holidays

Users describe positive interactions with holidays. Customers consistently praise the seamless arrangements,... See more

Booking process

People report positive experiences with the booking process. Customers praise the helpfulness and knowledge... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the helpfulness and availability of staff.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From start to finish Todd Cafferkey and his team arranged our holiday on 12/4/26 to Costa Rica. Todd or a member of his team Jim and Helen were always available to answer any queries, make changes suc... See more

Rated 5 out of 5 stars

Once again , another fantastic holiday through Rebecca Wilkie at DialaFlight.com, who arranged our tour of China with WendyWu tours at a very competetive price .Everything went smoothly and we had an... See more

Rated 5 out of 5 stars

Would 100% recommend and use again. Leo really helped us out, at short notice, when our Qatar Flights via Doha going to Australia were cancelled due to the war. Within less than half an hour he had s... See more

Rated 5 out of 5 stars

We are relatively new customers of DialaFlight and wish we have known them earlier! Long haul flight cost have been very competitive so much so we will now always check with them first. Recent tra... See more


Company details

  1. Travel Agency
  2. Airline Ticket Agency
  3. Flights Search Site
  4. Hotel
  5. Tour Operator

About DialAFlight

Written by the company

10 reasons why we're different
  • Calls answered LIVE in FIVE seconds
  • Good old fashioned customer service
  • Best value for money deals. £376 million of buying power
  • Expert personal Travel Managers
  • Your travel plans automatically updated on the DAF app
  • 24/7 emergency helpline
  • Triple protection for client money. ABTA, ATOL, Trust Account
  • Insider knowledge. Access to fare classes you will never normally see
  • Any Air Miles automatically added
  • Your bookings help thousands of underprivileged children learn to read

The company brave enough to ask for reviews AFTER customers have travelled...

Written by the company

We ask for reviews AFTER a customer has travelled. So you get an insight into their whole experience.
Were our staff friendly and knowledgeable? Did everything work out OK? If anything went wrong while you were overseas were you happy with the way we handled it? Did you need help from our out-of-hours team?
Many companies ask for reviews at the time of booking. Before they have travelled. When most people are happy!

Contact info

5.0

Excellent

TrustScore 5 out of 5

15K reviews

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Rated 5 out of 5 stars

Excellent service

This is the second time we’ve booked with DialAFlight.
We recently travelled to New Zealand, and due to the Middle East crisis our flights home were cancelled. Prior to the cancellation our travel manager Donovan got in touch, and explained our options. When the flights were cancelled, he quickly arranged flights on an alternative route for us. It was all sorted out for us with the minimum of fuss and at no extra cost. I am sure that the process would have been much more difficult for us to resolve had we booked the flights independently, and I was very glad that we had booked through DialAFlight.
The car hire arranged for us was also very competitively priced.
I would definitely recommend Donovan and his team.

21 March 2026
Unprompted review
Rated 5 out of 5 stars

Another excellent holiday organised for…

Another excellent holiday organised for us by Eric. With all the uncertainty over travel at present, it was such a comfort to know we would be able to contact Eric / DialAFlight to help if plans had to change. Advice given was spot on and our resort was perfect! Wouldn’t hesitate to recommend them and will be using them again ourselves!

25 March 2026
Unprompted review
Rated 5 out of 5 stars

We have booked our flights with…

We have booked our flights with Dial-A-Flight for over 20 Years now !! They make is so easy the staff is excellent!!! Service is outstanding

All my Family & Friends book with Dial-A-Flight
Keep up the good work !!
Highly recommended 5 ***** service !!

27 March 2026
Unprompted review
Rated 5 out of 5 stars

Never been disappointed with Dial a Flight

I have used Dial a Flight over number of years; I’ve never been disappointed and my latest trip was no exception. They are very customer oriented, easy to contact and are available to provide support throughout your trip.
Contact Curtis on 020-7459-9069

28 March 2026
Unprompted review
Rated 5 out of 5 stars

Recommendation for DialAFlight

I cannot recommend DialAFlight highly enough. Their thorough research met our cost expectations, faultless support during the Middle East situation and knowing someone was always available on a helpline.
A huge thanks to Lauren for her exceptional help.

1 March 2026
Unprompted review
Rated 5 out of 5 stars

Bucket list holiday review

I was searching for our bucket list holiday to South Africa for a safari. As this has been something we have wanted to do for some time, I thought it was best to benefit from a travel agent. I provided Leigh-Ann a high-level overview of what we would like to do and Leigh-Ann crafted an itinerary together. Leigh-Ann was extremely friendly and professional throughout the whole journey. Once booked, Leigh-Ann set me up with an app with the whole itinerary and one week prior to departure contacted me to run through the package and any docs required. Nothing was too
Much bother and I would highly recommend Leigh-Ann. It was our holiday of a lifetime.

16 February 2026
Unprompted review
Rated 5 out of 5 stars

3 nights in a good boutique hotel in…

3 nights in a good boutique hotel in old town Lisbon with some excellent local meals and a trip to Sintra as well. This followed by collecting a hire car and 4 nights in two different Pousadas , first in Estramoz which was like being inside a beautifully furnished old museum, very special stay with some excellent meals. Followed by a stay in Pousada Alcacar set inside the walls of an old convent, more modern with an excellent restaurant food and pool area.....very good mixed trip holiday with good service for Paige at DialAFlight

16 March 2026
Unprompted review
Rated 5 out of 5 stars

So pleased we booked through Jerry…

So pleased we booked through Jerry Bushnell our Travel Manager. We wanted to travel to Singapore but we were very unsure with flights due to the Iran War. Jerry listened and soon gave us his expertise and recommend direct flights with British Airways and his own experience of Singapore itself and places to see. We had a fabulous relaxing holiday with peace of mind flying home. We cannot thank Jerry and DialAFlight enough and will be recommending them to our friends and family. They have huge amount of resources with staff, specialist teams the Company have. They really understand and care. Thanks Jerry from Ed & Aruna.

10 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Christian has helped us many times over the years and recently helped us find our ideal holiday in the Maldives We cannot fault his or dial a flights service and would recommend them to anyone.

25 March 2026
Unprompted review
Rated 5 out of 5 stars

Do it right with Dial a Flight

Don’t waste your time going elsewhere you get world class service from Dial Of FLight. We have just come back from a 3 1/2 month trip. There were many flights and hotels absolutely brilliant service from Kitty at dial a flight. On that rare occurrence when something goes wrong, Dial Of FLight are right there to put it right
‘Get it right book with Dial a FLight’

1 December 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Stacey at DialAFlight went above and beyond to book our 'special' holiday. We wouldn't hesitate to recommend both Stacey and DialAFlight. Great all round experience. Thank you

15 March 2026
Unprompted review
Rated 5 out of 5 stars

Great honest review of options

Jessie helped us with a very last minute booking, she was honest about the airline chosen and give us alternative options as well as general feedback for us to make a decision on the airline.
The flight was much better than expected, but it was great to be able to manage expectations from the start.

4 March 2026
Unprompted review
Rated 5 out of 5 stars

Trip to Australia to visit family.

We had to change our travel plans twice. Once because of illness, and then we were due to fly to Australia via Abu Dhabi, where we were going to stay for ten days, but a few days before we were due to fly, there was trouble in the Middle East. We hastily changed our flight to go via Singapore, and put our trip back by a week. Michael dealt with the changes calmly, and expertly. The changes went seamlessly. We are in Australia at the moment, and the flights, transfers and hotel in Singapore went perfectly. We will definitely book with them again, and would recommend them to friends and colleagues.
Excellent work Dial a flight.

2 March 2026
Unprompted review
Rated 5 out of 5 stars

Tuscany fly drive: culture!

We had a tailor made fly drive trip to Tuscany. We were able to specify the cities we wanted to stay in and change
the hotels where we wanted them closer to the centre. Neil fixed a last minute hitch on Sunday morning when I was worried that I might be too old to drive (77) with a hire car in Italy. He swapped us to Hertz which has no age limit. The hotels were all good and two were very special!

20 March 2026
Unprompted review
Rated 5 out of 5 stars

Perfection at very competitive prices

Yet another trip, this time a holiday of a lifetime to Singapore and New Zealand.
All organised by Guy and delivered to perfection.
Six flights just at a time when the Israel & USA conflict started! We were really glad we hadn’t chose to fly via Dubai otherwise the problems would have been many!
The stopover with transfers in Singapore went completely to plan, as did our ongoing flight to Auckland. The tour recommended by Guy was very comprehensive and well organised. As a destination over 12,000 miles away, not one that we are likely to repeat, but loved it all.
Our flights were all business class with lounges at every transition. To be honest, the main advantage on a 12 hour plus flight is really the space to sleep. The lounges just add a touch of luxury and calmness.
Perhaps the weather wasn’t part of the Dial a Flight service, but we were so lucky with that too.
Thanks again to Guy on a job well done.

26 March 2026
Unprompted review

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