Rather good experience! Used the services many times. Always on time and you get notified via e-mail before the arrival. This is something that many dont do here in spain. I always use DHL when orderi... See more
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Sat at home waiting, got an email to say driver couldn't access my property then went on website & it said Driver couldn't find my property. Pathetic excuse for not delivering, they all have some form... See more
Company replied
When it comes to punctuality, no one can match you. The delivery was even faster than expected. Absolutely awesome service!
Company replied
31556770282490 just had a reply to my poor service review from ANJA saying sorry can I have your tracking info , 31556770282490 I called and the automated line said it would be out three times it’s s... See more
Company replied
Company details
Written by the company
DHL erbjuder företag och privatpersoner logistiklösningar i fler än 220 länder och territorier.
Contact info
Gustav III:s Boulevard 18, 169 73, Solna, Sweden
- 0771–345 345
- ehandel@dhl.com
- www.dhl.se
3.2
Average
6K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 24 hours
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Excellent experience from A to Z
I was in a rush to leave my place at 11 sharp for a month and had a parcel come with express guarantee by 12. I really needed the parcel so contacted DHL if at all possible to check with the courier to get the parcel to me before I leave. They were really helpful and sorted it out and I got it in time before I left! That made me really happy and supported by the whole DHL team to see they do their best even under the time sensitive situations. Thank you DHL team!
12 November 2025
Unprompted review
Reply from DHL
Hi Kristin,
I am glad to hear that our colleagues were able to help you when you where pressed for time. It's always nice to hear that a customer is happy with our service. I would like to thank you for taking the time to give us feedback here!
Have a nice afternoon!
Best regards,
Göran, DHL Freight
Stressful and confusing
I had a really stressful experience.
There was no information anywhere on my profile or the DHL website about tax or customs payment for my package. Then suddenly, I get a message on WhatsApp from a random suspicious account — not official, not verified, nothing.
They sent a shortened link and said I need to pay or my package will be returned in 2 days. It literally sounded like a threat.
And the weirdest part?
For such a massive company, there is zero warning or info saying they contact customers through WhatsApp. So of course I had to Google it, and surprise… a bunch of sites confirmed it’s a scam.
I spent way too long, stressed and kinda scared, trying to figure out what was real. This whole thing could have been avoided if customers were actually warned properly.
Not a great experience, and honestly DHL should do better here.
10 November 2025
Unprompted review
Reply from DHL
Dear Amir,
I’m truly sorry to hear how stressful and confusing this situation was for you. It’s absolutely understandable that receiving a message like that - especially from an unverified source - would cause concern. This is of course not something we ever want our customers to experience.
Your feedback is very important and I would need some more information from you so I can escalate this internally. I’ll send you a separate message and hope you’ll get back to me with the shipment number for the delivery you were expecting, as well as your contact details.
Thank you for getting back to me with more information!
Kind regards
Elin, DHL Freight
Incredibly bad
Incredibly bad. Extremely slow, lousy international deliveries, almoost unexisting call-in-support, expensive and no easy-to use what so ever. Don´t use DHL if you want a good and reliable freight
23 October 2025
Unprompted review
Reply from DHL
Hi,
Thank you for taking the time to share your feedback, even though I’m truly sorry to hear about your experience. I understand how frustrating it must have been to deal with slow deliveries, limited support and a service that didn’t meet your expectations.
This is certainly not the level of service we aim to provide. We really appreciate the opportunity to look into what went wrong. I’ll send you a separate message and hope you’ll be willing to get back to us with the shipment number and your contact details.
Your feedback is important to us and we take it seriously as we work to improve!
Kind regards,
Elin, DHL Freight
SMASHED package with half of the order…
SMASHED package with half of the order missing....
Got a package delivered yesterday that looked like it had been run over by a car, kicked as a football through a field goal and then stomped on (Imagine Ace Ventura, Pet Detective-style when he delivers a package in the beginning of the first film, THAT is how the package looked, if not worse), then someone had tried to "mend it" with slopping some pathetic DHL-package tape on it "like I wouldn't notice". No note of "sorry" or anything, it just got delivered anyway. DHL - Don't Hold Liable indeed. It was half opened and half of my order was missing, along with the order reciept...... -5/5.
21 October 2025
Unprompted review
Reply from DHL
Dear Paulina,
Thank you for reaching out and sharing your experience – I’m truly sorry to hear about the condition in which your package arrived. That is absolutely not the standard we strive for and I completely understand your frustration. I sincerely apologize for the inconvenience and disappointment this has caused.
Your feedback is important to us and we take it seriously. I would therefore like to gather a bit more information so we can look into what happened in detail. I’ll send you a separate message and hope you’ll provide the shipment number and your contact details.
Thank you for helping us improve!
Warm regards,
Elin, DHL Freight
Use another delivery service
Used DHL for a package. Arranged it to be sent to one service point and then received an email it had been delivered to another - fine. Went to the service point and they had not received my package. Had to go back to the original service point where it was waiting.
17 October 2025
Unprompted review
Reply from DHL
Dear Alison,
Thank you for reaching out! I'm really sorry to hear about the confusion with your delivery. I understand how frustrating it must have been for you. Unfortunately, mistakes do happen and of course this is not something we want to occur. I'm truly sorry for the inconvenience caused.
We appreciate that you taking the time to share your feedback – it helps us improve!
Best regards,
Elin, DHL Freight
Terrible service
Absolutely horrendous service in Sweden. I ordered a product from Apple. It specifically mentions that it’s Express Home Delivery. This guy is supposed to deliver the package home but instead doesn’t even make an attempt and directly sends it to the service point.
I was home the whole day waiting for the delivery. If he had difficulty entering the door, all he had to do was make a 10 second phone call and I would be there to pick up the package. Instead he sends it to the service point.
I called the customer service and they take no responsibility for this. No apology for the inconvenience just tell me that “ He has one story and I have another story”. Absolutely no care about their customers. They said he left a note at my door but there was no note.
DHL and UPS do this every time I have a package they should deliver to my door step. PostNord does this sometimes but not always.
I feel the absolute best delivery service in Sweden has to be Airmee. They always deliver to the door step and if they can’t reach me they will always call.
14 October 2025
Unprompted review
Reply from DHL
Dear Emmanuel,
Thank you for reaching out and sharing your experience. I truly understand your frustration and I’m very sorry that the delivery didn´t meet your expectations. I sincerely apologize for what has occurred. This is certainly not the kind of experience we want any of our customers to have.
Your feedback is very important to us and I would therefore like to gather more information so I can escalate this to the responsible department. I will send you a separate message and I would be grateful if you could respond with the shipment number and your contact details.
Thank you again for bringing this to our attention!
Kind regards,
Elin, DHL Freight
Customer Service is really bad
Customer Service is really bad. Sometimes impossible to get it to the right location even when you have specified the delivery address. Info on their website isn't correct. Their Notification system doesn't work.
25 September 2025
Unprompted review
Reply from DHL
Dear Customer,
Thank you for your honest feedback – we’re truly sorry to hear about your experience.
I understand how frustrating it must be when a delivery doesn’t arrive at the correct location, despite having provided the right address. I also understand your frustration regarding the incorrect information you’ve encountered on our website and the issues with our notification system. I'm sorry for what happened and for the inconvenience it has caused you. This is not the level of service we aim to provide to our customers.
Please know that we take your comments seriously. I will therefore send you a separate message and hope you can get back to me with the shipment number and your contact details.
I look forward to hearing back from you with more information!
Vänliga hälsningar
Elin, DHL Freight
WE ALL DO NOT HAVE BANKIDs IN SWEDEN
It was a good experience because when I complained that I didn't have a BankID to enable me pick it from IBOXEN to was rerouted to a Tempo were I was able to get it with my freja ID. Take away lesson, don't assume everyone in Sweden has a, BankID, for they may still be in the process of securing one. Regards
6 October 2025
Unprompted review
Reply from DHL
Dear Sope,
Thank you very much for your valuable feedback! We truly appreciate you taking the time to share your experience with us.
Your insight helps us improve our service and better accommodate the needs of all our customers. We’re glad to hear that the rerouting to Tempo and the option to use Freja ID worked well for you.
Thanks again for helping us get better!
Best regards,
Elin, DHL Freight
DHL should stop using places of deposit…
DHL should stop using places of deposit (= profit maximisation) and delivcer at the home address, which it appears that DHL will do when ordering an item. However DHL never ever delivers at the home address; one is forced to spend an hour or two driving to the "ombud" Contact with DHL is nearly impossible, and always via a machine, which always fails to understand the issue. Have a human answering instead. In the case of foods which has to be kept cold time does not allow for emails and telephone conteact is very difficult in heavily broken English. Postnord, Early Bird, Bring et c, are fine; DHL is a pestilence.
8 October 2025
Unprompted review
Reply from DHL
Dear Niels,
Thank you for taking the time to share your experience with us.
I’m truly sorry to hear about the difficulties you've had with DHL’s delivery service. I completely understand how frustrating it must be to expect home delivery and instead have to spend time and effort collecting your parcel elsewhere. This is of course not something we want our customers to experience.
We take your feedback seriously and it helps us in our efforts to improve. I would therefore appreciate if you could provide us with more information so that we can look into what happened.
I will send you a separate message and hope you can get back to us with the shipment number and your contact details.
Thank you for helping us improve!
Best regards,
Elin, DHL Freight
Very fast from China to Sweden Im happy…
Very fast from China to Sweden Im happy thank you!
29 September 2025
Unprompted review
Reply from DHL
Hello Rea,
I'm glad to hear that you had a good experience with your delivery. A fast delivery is always nice, and something we aim for. Thank you for sharing your experience here.
Best regards,
Göran, DHL Freight
DHL delivers fast
DHL delivers fast and I can easily check the status of my package.
1 September 2025
Unprompted review
Reply from DHL
Hello Angel,
Thank you for your kind words! We are glad to hear that you are happy with our services. We look forward to helping you again soon!
Best Regards,
Göran, DHL Freight
Disrespectful and insulting behaviour
As corporate customer I extremely insulted with acting of some DHL employee on customer service in Göteborg Hisingen. This is second time that I needed redirect package and when I called customer service and waiting of 45 minutes in que female person on other side, after I ask and even select that I need English language support, she just hang up phone and I need to waist my time on phone again. It is unacceptable for that kind of service that I'm paying
23 September 2025
Unprompted review
Reply from DHL
Dear Mario,
Thank you for reaching out to us and expressing your concerns. I sincerely apologize for the behavior you experienced during the contact with us. I understand how frustrating it must have been to wait for 45 minutes only to have your call disconnected, especially after requesting support in English. This is certainly not the level of service we strive to provide, and I can only imagine how disappointing this has been for you as a valued corporate customer.
Please know that your feedback is important to us and we take it seriously. I would therefore like to have more information from you so that I can take a closer look at what happened. I will send you a separate message and hope you can get back to me with the tracking number and your contact details.
Once again, thank you for taking the time to provide us with feedback. It helps us in our improvement efforts.
I look forward to hearing back from you with more information!
Best regards,
Elin, DHL Freight
Delivered on time with no issues
Delivered on time with no issues. Generally very reliable and easy to use both for shipping and receiving
12 September 2025
Unprompted review
Reply from DHL
Hello Hera,
Thank you for your feedback! It's great to hear that your experience has been positive and that the service was delivered on time without any issues.
Reliability and ease of use are important aspects of our operations, and your input is valuable.
I wish you a good day!
Best regards
Paola, DHL Freight
Reply from DHL
Hi Mzafar,
Thank you so much for your kind feedback! We're really glad to hear that everything went well and that the process helped save you time — that means a lot to us.
We truly appreciate your support and hope to assist you again in the future!
Best regards
Elin, DHL Freight
Package arrived opened!
The package came completely open! I’m not sure how it survived the whole trip. The last 2 bags coming from TEMU came opened.
4 September 2025
Unprompted review
Reply from DHL
Hi Alex,
Thank you for reaching out to us. I am very sorry to hear about your opened parcels.
I recommend that you contact our customer support so we can discuss it a little bit more in detail. You can reach us on 0771-345 345 (mon-fri 08:00–18:00 o'clock)
100% Fail
I have had multiple experiences both sending and receiving through DHL, and without fail they have failed on both sending and delivering 100% of the time. With bad n untrue excuses too- this time because the delivery box was ”full”…. Not sure how that is even possible since it is .. a box for delivery/ pick up…. I am now at a point where I avoid any business that uses DHL. Are you a business owner looking to sell products online? Avoid DHL at all costs.
26 August 2025
Unprompted review
Reply from DHL
Hi Carl,
Thank you for sharing your feedback, and I’m truly sorry to hear about your repeated negative experiences with DHL. I understand how frustrating delivery issues can be, especially when expectations aren't met.
Please know that we take this seriously. I would therefore like to learn more about your feedback and will send you a separate message. I hope you’ll get back to us with examples of shipment numbers and your contact details.
Best regards,
Elin, DHL Freight
Still waiting for my parcel over 2…
Still waiting for my parcel over 2 weeks still no parcel. Shipped from Austria on the 4 August to Sweden?Customer service is joke can´t answer me were my parcel is just copied and pasted the info from there DHL site exactly what i can self find out.
Still haven't received a mail or heard from DHL Paola? Still waiting.
I finally got my parcel yesterday on 20 August after 2.5 weeks no thanks to DHL.
19 August 2025
Unprompted review
Reply from DHL
Hi,
Thank you for reaching out, and I sincerely apologize for the ongoing delay and the frustration this situation has caused.
If possible, I would like to take a closer look at what has happened regarding this and will send you a separate message asking for a tracking number and your contact details.
I wish you a good day!
Thank you for contacting us.
Best regards
Paola, DHL Freight
Complaint about poor services of dhl-7/8/2025
Packt is sent from Germany to DubaiOnline after three days said its delivered to Dubai.I got email from emirates post it was never thereInformation online are not trueThen they said its examined by zoll and i waited 3 daysNow they give me no information at all about the packetAll is erasedLast packet since 3 month i went to a lawyer and got money back from theLast packet they sent it back to me and claimed there is a battery in a fruit mixer.I got email from manufacturer there isnt batteryGot money back.
After waiting 3 month for the microwave plate i got it today. too big it doesnt fit and its not stable different plate number disappointdThey promised to send me a new one.
7 August 2025
Unprompted review
Reply from DHL
Hi Ghada,
In this case, I recommend that you contact DHL Express customer service at 0771-400 345. You have now contacted DHL Freight in Sweden, and unfortunately we cannot see any information about shipments from Germany to Dubai.
Vänliga hälsningar,
Mette, DHL Freight
Estimated delivery 1-3days… yeah your never seeing your package
Said estimated delivery 1-3buisness days, took 3 buisness days to get the tracking information and that they just sent it, and after that i didn’t receive it for 3days in a row when it said it was estimated to arrive that day all those 3days. Horrible service avoiding them at all cost ( maybe not if its 10$+ more ) but every other time i will boycott DHL!!!
EDIT NR:1 ( It is taking 3x longer then promised you guys really don´t care about your customers, or customer service aswell, trying to contact you guys is close to impossible, AND RESPOND TO MY EMAIL PLEASE )
EDIT NR:2 (shipping from same country btw )
EDIT NR:3 ( Still haven´t recieved it, HONESTLY WHAT are you guys DOING, the people working for you guys deserve minimum wage AT MOST, you guys make postnord look like legends when compared to you. ) ( You haven´t responded to my email yet )
EDIT NR:4 ( I AM CHOOSING WHATEVER COMPANY I CAN TO AVOID YOU, EVEN IF IT MEANS PAYING 100$ MORE SINCE THAT IS LESS THEN I AM LOSING BY NOT RECIVING MY PACKAGE ANYWAYS )
1 August 2025
Unprompted review
Reply from DHL
Hi,
Thank you for your honest feedback. I am genuinely sorry to hear about your not so positive experience with the delivery, this is certainly not the level of quality we aim to be associated with.
To understand your issue a little bit better and see what I can do to help, I hope you can respond to the seperate message I sent, asking for your tracking number as well as your contact details.
Best regards,
Mette, DHL Freight
Reply from DHL
Hi Ali
Thank you for your positive feedback! We're glad to hear you were happy with the delivery time.
Best regards,
Mette, DHL Freight
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