DHL Reviews 

I got the bill for customs. The only problem is that i have not recieved my package . And checked the status and it said it was delivered a week before . So i contacted customer service. Took 3 days to get a reply . And they said that the driver claimbed that we had spoke on the phone and agreed that he put the box outside my door. Which was not true at all . And i was also sick and stayed home the day he allegedly delivered it. So i demanded proof as the call should appear in the phone register . Another 3 days went by and they deleted the custom bill. What is extra frustrating is that the package i ordered was a light for my projector . Which had 3 weeks delivery time . So i am waiting for an answer in regards to what happens now. And i imagine i have to wait 5 weeks before my lamp arrives and i can watch tv again, seeing they usually take 3 days to respond. Thank you DHL

SCAMMERS!!! HIDDEN CHARGES!! Dont use them.
Despite being charged an arm and a leg by the Vendor for using an 'Express' option of DHL, DHL have ALSO then gone and added on their own 'express' charges of 'checking the items' expressly, thus costing 3x the price of the actual goods, without notifying me of these extra costs involved. SCAMMERS!! AS IF ANYONE would EVER CHOOSE this service if they knew of the 'hidden' costs they don't provide until you get your package. SCAM SCAM SCAM.

Awful...Accepted my order and payment (I carefully followed all the instructions), next day after meeting twice with two couriers and talking to 3 customer service representatives (all these 5 people were giving me wrong, contradictory information saying that I must attach some document to my order), I was told: ah by the way, we do not provide service of delivering to private people, so we can cancel your order!

Very high fee for them paying MVA tax in advance. Twice I received gifts, and the mva combined with the fee DHL added ended up being around the same price of the product itself. Sending me gifts using DHL makes me poor.

Secondly, DHL gives you a week to pay it. That works really bad for someone traveling a lot.

They lie to you and provide terrible customer service. Never dealing with a company using DHL again.

I sent some stuff in return to an online store in USA (I live in Norway), and had to pay for shipping, almost 1000NOK. I was helped and guided by a DHL employee in filling out the needed forms, including custom forms. The package was sent, but stopped in custom in the US because the custom papers turned out not to be filled out correctly. The package was returned to me, and DHL informed me that I had to pay for shipping again for them to send the package back with correctly filled out custom papers.

I filled a complaint saying that I wanted a refound for the first shipping since the DHL employee did not guide me correctly the first time when filling out the papers. I got a response that a refound is made only when DHL makes mistakes. I pointed out that DHL indeed made a mistake since they guided me incorrectly when filling out the documents. The response then was that their policy is that in the end it is up to the customer to actually fill out the papers correctly, and that I will not be getting my refound.

In my opinion DHL made a mistake and are not taking responsibility for that. This was the first time I ever sent anything to the US, and there was no way for me knowing what/how the papers needed to be filled out, and how much information the Customs in the US needed to process the package. I trusted that the information I got from the DHL employee was correct, since they work with those stuff on a daily basis, but I was wrong!

This is also the second time in two weeks that I have had issues with DHL. I will try to avoid them as much as possible from now on!

Ps: Some of the employees are actually kind and try to help you to the best of their abilities.

These people are incredibly rude.
Not only that, but it's so expensive too!
Avoid like the plague

The poor service/non-functional system as well as illiterate employees, make me warn ALL against the services of DHL, Norway.

DHL is the worst courier service in canada.Simply illiterate people not able to understand plain and simple instructions.
They took 2 days to deliver a packet.I called up dozen times to check about the packet and the way they operate is really poor.
-->The driver did not show up the first day despite the correct address told to DHL many times.Next day they asked for the buzzer code.Then i gave my business address as i was not home to collect the package and they don't deliver without the signatures.
-->After giving specific instructions many times the next day to leave the packet at the front desk the driver came to 12th floor and was about to take packet back and i saw him fortunately and got my packet.
--->At the packet i can see the DHL customer representative has still not given the correct home address from where the problem began.Just the postal code is mentioned despite having confirmed my address many times.

My strong recommendation : Please do not use DHL service.It's pathetic.

I was taxed erroneously for an item because they had mistaken the postage amount for another item and promptly added it. When I called to explain and prove that it stated in English "1 unit", the woman from the customer service went berserk on me. She started to yell that they were "obviously too stupid to understand" (?!) and repeated that the taxing had been made and nothing could be done. I assume that the "complaints should be addressed before the deadline" is just for show to trick people into believing they are a real company. I paid my 236 NOK and shall avoid using them in the future. Sadly it is not always easy to determine which company the seller will use.

DHL is a business to business service provider, and expect the recipient to behave as a business, i.e. to remain at home until they decide to make a delivery. My advice is never to order from companies that use DHL as a courier or misery will ensue. Every time DHL has been involved as a courier has resulted in delays and frustration, for which they expect to be well paid.