Ruler is very nice, color is very nice, size is good, really like the ruler. Compared to others its top tier, not a fan of the sticker they used for the personalization names, they are definitely goin... See more
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Review summary
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Reviews shaping this summary
Delivery a day earlier than expected I was out so needed to update on where to leave parcel. Concern as this cancelled my cover if item went missing. Appreciate early delivery though.
I had to arrange my parcel to be delivered at my local post office as the first attempt to deliver wasn’t my address. I did get my parcel the following day so happy thank you.
Company replied
The parcel was safely delivered but a day late with your deliverer not showing up the first time. The first planned delivery would have been great timing for us. We were in and tracked the par... See more
Company replied
Company details
Written by the company
DHL Express is the global market leader in the international express courier business, specialising in time and day critical shipments to all corners of the world. With the global marketplace growing ever more connected, you can rely on the expertise of our local people in more than 220 countries and territories to ensure your shipment is delivered securely and on time. Whether you are a small or large business or a simply want to send a parcel to friends or family overseas, we have plenty of options for you.
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4.0
Great
96K reviews
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This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 24 hours
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Great communication and fast delivery
Great communication and fast delivery
7 September 2026
Unprompted review
Delivery was on time and my parcel was…
Delivery was on time and my parcel was in good condition. Thanks
7 September 2026
Unprompted review
My parcel was supposed to arrive next…
My parcel was supposed to arrive next day delivery in the allocated time frame made by dhl express. The delivery driver thought it would be a good idea to deliver outside the allocated time slot when know-one was in well before the arranged time slot. I noticed this as I received an email stating a failed attempt to deliver. I phoned customer service to make them aware what had happened and explained that their driver had tried to deliver the parcel outside of the arranged time window she tried to call the driver to get him to redeliver the Item in the correct time. She couldn’t get hold of him so raised a complaint she said someone from the complaint team will definitely call you today then said there’s both else to be done so just wait for a call. No call came from the complaint team as I was promised. The package I was waiting for I needed on Saturday 5th September and I reiterated this to the customer advisor many times. I went to my local dhl depot to be told apparently the company delivering my dhl package was a separate company by an angry worker. He suggested I phone customer service again so I did only to have the phone put down on me when the customer advisor was apparently transferring me to the computer after I told him they had not called when I was promised they would . I noticed as well to speak to a human you have to pay a premium number fee. After this nothing happened and I didn’t hear anything from the complaint team until 13:30 on Monday 7th September. I couldn’t go to the conference so am out of pocket and have suffered reputational damage for arranging a sale and not being able to attend the conference. All because their driver obviously wanted to get home early on a Friday asap so done all the deliveries early DHL are a joke the complaint team are a joke if you want your parcel delivered next day don’t use dhl.
4 September 2026
Unprompted review
Reply from DHL Express UK
Dear Jon Kane,
Thank you for taking the time to leave a review.
I'm extremely sorry to hear about the ordeal you've been through during this process. I can completely understand your overall disregard for the service provided, as this is far from the ideal delivery experience.
Unfortunately, as you've not provided any references within the relevant field, I can't attain any of the shipment information I'm afraid.
If you can email this review and the tracking number to (reviews@dhl.com) I will be more than happy to investigate this situation further for you.
Kind regards,
Amrick
Delivered on time with a smile.
The chap who delivered was very friendly and delivered with care.
7 September 2026
Unprompted review
Great service
Great service! Kept up to date and even delivered earlier than expected! Very happy!
7 September 2026
Unprompted review
really great service this was an item…
really great service this was an item that was previously sent with another courier and got lost so they sent a replacement with dhl and the courier was so helpful he knocked on the door and actually waited until i opened the door rather than just dump it on the doorstep and leave it. i would gladly use this courier company again
7 September 2026
Unprompted review
Kept informed all the way from start to…
Kept informed all the way from start to finish.
Excellent. Thank you.
7 September 2026
Unprompted review
Crap
Crap! Parcel sent 3 days earlier and posted at an unrecognised address
The parcel was worth £150
Couldn’t get hold of anyone from DHL on the day to track my parcel
5 September 2026
Unprompted review
Reply from DHL Express UK
Dear Julia Cocorachio,
Thank you for taking the time to leave a review.
I'm terribly sorry to hear about the complications you've faced with this delivery, and even more so that you've not been able to contact our customer service team directly.
Unfortunately, as you've not provided any references within the relevant field, I can't attain any of the shipment information I'm afraid.
If you can email this review and the tracking number to (reviews@dhl.com) I will be more than happy to investigate this situation further for you.
Kind regards,
Amrick
excellent service from start to…
excellent service from start to finish....great communication....will certainly recommend.......Regards PETE
7 September 2026
Unprompted review
Delivered without a problem
7 September 2026
Unprompted review
Very bad an unacceptable service
Totally disappointed with the customer service
When i can provide multiple forms of identification and they wouldn’t accept it as needed proof of address to be delivered at
How can i produce this whilst on holiday!!
Totally unacceptable and will not recommend DHL services
Tracking #9694235014
7 September 2026
Unprompted review
Reply from DHL Express UK
Dear THE TRUSTEE FOR ROSS FAMILY TR,
Thank you for taking the time to leave a review.
I'm very sorry to hear about the complications you've encountered during this process. Whilst I appreciate your dismay, our processes are in place for security measures, and to ensure our staff and network are protected at all times.
Unfortunately, as you've not provided any references within the relevant field, I can't attain any of the shipment information I'm afraid.
If you can email this review and the tracking number to (reviews@dhl.com) I will be more than happy to investigate this situation further for you.
Kind regards,
Amrick
Great thankyou
7 September 2026
Unprompted review
High value goods delivered to the wrong…
High value goods delivered to the wrong address!!!!! So the photo of the delivery is of another person at a different address. So much for having to wait in to sign for the goods. Truly shocking.
7 September 2026
Unprompted review
Reply from DHL Express UK
Dear Beverley Weber,
Thank you for taking the time to leave a review.
I'm incredibly sorry to hear about the error which has taken place with this shipment. I can only imagine the irritation and concerns you must have felt when viewing the proof of delivery image.
Unfortunately, as you've not provided any references within the relevant field, I can't attain any of the shipment information I'm afraid.
If you can email this review and the tracking number to (reviews@dhl.com) I will be more than happy to investigate this situation further for you.
Kind regards,
Amrick
The delivery guy was friendly & helpful…
The delivery guy was friendly & helpful - I’d asked for the parcel to be left in my porch & the outer door closed - BUT the box was too big & wouldn’t get past the door - we laughed about this - luckily I was home - all in all a good experience 😁
7 September 2026
Unprompted review
Arrived on time, but why left outside?
Arrived on time, but I can't understand why it was left outside by the front door? Two people were in the house!
7 September 2026
Unprompted review
Reply from DHL Express UK
Dear Julie Springate Kinouchi,
Thank you for taking the time to leave a review.
I'm deeply sorry to hear the courier hasn't attained a signature when completing this delivery. As there were people present at the time, I can understand your disappointing, as this is far from the ideal delivery experience.
Unfortunately, as you've not provided any references within the relevant field, I can't attain any of the shipment information I'm afraid.
If you can email this review and the tracking number to (reviews@dhl.com) I will be more than happy to investigate this situation further for you.
Kind regards,
Amrick
Was told we had to sign for the parcel…
Was told we had to sign for the parcel but it was just left. We were in as I both saw and spoke to the driver as he was about to leave. He didn't knock on the door which isn't good practice as I could be saying it never arrived
7 September 2026
Unprompted review
Reply from DHL Express UK
Dear Andy Roberts,
Thank you for taking the time to leave a review.
I'm terribly sorry to hear the courier hasn't attained a signature upon their arrival. I can appreciate the level of concern this would have created, especially if this had been a high valued shipment.
Unfortunately, as you've not provided any references within the relevant field, I can't attain any of the shipment information I'm afraid.
If you can email this review and the tracking number to (reviews@dhl.com) I will be more than happy to investigate this situation further for you.
Kind regards,
Amrick
On time
On time. Direct to my front door. Lots of tracking updates.
7 September 2026
Unprompted review
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