Eddie was attentive, friendly, professional and knowledgeable, without being over bearing, over familiar or pushy. He spent time understanding our requirements, going through our options and gave us s... See more
Company replied
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Relaxed, helpful, diligent and friendly whilst remaining professional. A great idea re another salesperson carrying out a thorough check of the order with the customer prior to the order going through... See more
Company replied
The young man who served me was very knowledgeable about all the products available, extremely polite & helpful. Great experience all round. Thank you
Company replied
Customer service was excellent. Always checking in and never pushed us into purchasing anything. Gave us time to think and come back when decided. Very kind, friendly and welcoming.
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Stirling Road, Unit 1A, YO30 4XZ, York, United Kingdom
- 0333 999 9849
4.9
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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See how their reviews and ratings are sourced, scored, and moderated.
Andy was extremely helpful and helped…
Andy was extremely helpful and helped us purchase our sofa without being pushy. He answered all our questions and is a genuinely nice person.
25 May 2026
Reply from DFS Furniture - York
Hello Mrs Lonsbrough,
Thanks for your lovely feedback, we’re glad to hear Andy met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Customer service was high standard and…
Customer service was high standard and they were so helpful
24 May 2026
Unprompted review
Reply from DFS Furniture - York
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - York
Hello,
Thank you for your lovely feedback.
Kind regards
Holly M
DFS Customer Support
Andrew in York Clifton Moor branch was…
Andrew in York Clifton Moor branch was fantastic.
Very friendly, helpful and really knew his stuff.
Made it a pleasurable experience due to his superb customer service.
Thanks Andrew
23 May 2026
Reply from DFS Furniture - York
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - York
Hello,
Thank you for your kind review.
Kind regards
Holly M
DFS Customer Support
The customer service was excellent…
The customer service was excellent attentive and friendly. Provided lots of information and advice and after care on product Cheery interaction throughout
22 May 2026
Reply from DFS Furniture - York
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
All is beautiful!
22 May 2026
Reply from DFS Furniture - York
Hello,
Thank you for your 5 star review.
Kind regards
Holly M
DFS Customer Support
Spent over £525 on replacement covers…
Spent over £525 on replacement covers for my leather sofa on October and i still haven't received them. A circle of tickets and waiting 72 hours when still no one responds. Terrible customer service. I am told each time its a priority but on the receiving end it doesnt feel like that.
21 May 2026
Unprompted review
Reply from DFS Furniture - York
Good morning Jonathan,
Hope you're well and thank you for taking the time to share your review. We are very sorry to hear you are experiencing issues with the furniture, I assure you this is not the level of service we would expect for our customers.
After looking into the order I can see you were advised yesterday by the store that the relevant manager would be back in the business today to check back in with you. We sincerely apologise again for the delay and we will aim to bring this to a mutual resolution for you as soon as we can.
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - York
Hello Simona,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
I had a really positive experience…
I had a really positive experience purchasing my chair from DFS. From the moment I walked into the store, I was greeted warmly and made to feel completely comfortable, with no pressure to buy at all.
After taking some time to look around, I approached the gentleman who had first welcomed me for some advice. He was incredibly friendly, knowledgeable, and genuinely listened to what I was looking for. He took the time to answer my questions and helped me find the perfect chair without ever making me feel rushed.
18 May 2026
Reply from DFS Furniture - York
Good morning,
Thank you for leaving us a 5* review. We’re happy that our fabulous store team met your expectations and that you had a lovely experience when placing your order. We appreciate you sharing this review with others.
Kind regards,
Lia
DFS Customer Support
Excellent customer service.
16 May 2026
Reply from DFS Furniture - York
Good morning Rebecca,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
Eddie was excellent help this morning
Eddie was excellent help this morning. Helped me really quickly and was able to answer all of my questions.
18 May 2026
Reply from DFS Furniture - York
Good afternoon Kevin,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Lovely staff members
Lovely staff members, described everything perfectly
Quality customer service
17 May 2026
Reply from DFS Furniture - York
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - York
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Lovely polite young man helped us…
Lovely polite young man helped us choose or sofa bed, he wasn't pushy in any way, we knew what we wanted but we needed directing to right way to make our decision.
16 May 2026
Reply from DFS Furniture - York
Good morning Kim,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lia
DFS Customer Support
Very friendly and helpful staff
Very friendly and helpful staff, especially Stephanie. Gave us plenty of information, time and space to make our decision to buy a sofa and we are delighted with our choice.
15 May 2026
Reply from DFS Furniture - York
Good morning Susan,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - York
Good morning Christine,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Our rep was very helpful
Our rep was very helpful, couldn't have been more accommodating.
14 May 2026
Reply from DFS Furniture - York
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - York
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Great customer service
Great customer service. Explained everything to us about how to take care of our product.
7 May 2026
Reply from DFS Furniture - York
Hello,
Thank you for sharing your kind review with us.
Kind Regards,
Holly M
DFS Customer Support
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