We have been to your Watford store a few times, every visit we were offered help and information but never followed around or made to feel uncomfortable. At other store (not DFS) we were almost stalke... See more
Company replied
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See what reviewers are saying
Today we met Edmond who unlike other shops simply said hello and allowed us time before we requested assistance. We hate having sales people hound you so our experience was relaxed and not... See more
Company replied
The service was excellent! We were helped by Ed who was fantastic; approachable, friendly, he listened to what we needed and really helped us pick the right furniture. He really valued us as people an... See more
Company replied
Edmund was very helpful and explained all the details of the items fully. He had excellent customer service. Thank you 🙏 It was a pleasure speaking to him and I look forward to receiving my new fur... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Lower High Street, Unit B, WD17 2JZ, Watford, United Kingdom
- 0333 999 9806
4.9
Excellent
4K reviews
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Reply from DFS Furniture - Watford
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
HAPPY PURCHASE
George was my salesman.
He was very patient and took time to explain into details all offers on board.
He made me make the right choices and I’m very happy for my purchase.
I recommend Dfs to everyone looking for quality yet affordable sofas.
14 May 2026
Reply from DFS Furniture - Watford
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
I Had a lovely experience in D F S…
I Had a lovely experience in D F S Watford today I bought two different lovely new sofas from a really wonderful sales person George, he spent ages with me measuring up to make sure what I was purchasing was the correct measurements as I’m moving to a bungalow from a house.
14 May 2026
Reply from DFS Furniture - Watford
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
The salesman very polite and very…
The salesman very polite and very patient and went trough everything about the settees I purchased an asset to the business
12 May 2026
Reply from DFS Furniture - Watford
Good afternoon Michael,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lia
DFS Customer Support
The staff were so welcoming and…
The staff were so welcoming and helpful. Kalpa went above and beyond to make sure we were happy and satisfied with our purchase and dealt with us with so much patience.
4 May 2026
Reply from DFS Furniture - Watford
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Great service
No waiting for the shop assistant, all of them are very knowledgeable and professional
11 May 2026
Reply from DFS Furniture - Watford
Good afternoon,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
Amazing staff
The staff at this store are just outstanding. We bought our last sofa from them 10 years ago and not only did they remember us, they treated us like we were family. We were in there buying a new sofa and my little girl was sick. The staff were so incredibly kind and helpful and took away that mortifying feeling other parents will know all too well. Thank you all, we will always recommend you and we’ll be back for our next sofa when it is due!
10 May 2026
Reply from DFS Furniture - Watford
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Giselle was great at the Watford…
Giselle was great at the Watford showroom she helped us choose the sofa and efficiently placed the order
26 April 2026
Reply from DFS Furniture - Watford
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Very happy with the customer service…
Very happy with the customer service your colleagues at the store were excellent
8 May 2026
Reply from DFS Furniture - Watford
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Sales people gave us plenty of time to…
Sales people gave us plenty of time to look round , without being pested , when we were ready he listened to all our questions & concerns
5 May 2026
Reply from DFS Furniture - Watford
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
The guy called Del boy was very helpful…
The guy called Del boy was very helpful and a really good guy.
5 May 2026
Reply from DFS Furniture - Watford
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Great Experience
Visited yesterday and ordered x2 new sofas. Very friendly, helpful and knowledgable staff. Everything was very straightforward and easy, thank you! Looking forward to our new sofas arriving.
4 May 2026
Reply from DFS Furniture - Watford
Good morning,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Thank you for a really helpful and…
Thank you for a really helpful and friendly experience.
4 May 2026
Reply from DFS Furniture - Watford
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Watford
Good morning Kelly,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Good Servises when we walked in to the…
Good Servises when we walked in to the finish sales lady very good and manager very good
4 May 2026
Reply from DFS Furniture - Watford
Good afternoon Andrew,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lia
DFS Customer Support
Very accommodating and approachable
Very accommodating and approachable , she explain everything well
4 May 2026
Reply from DFS Furniture - Watford
Good afternoon Sheila,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Watford
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
A very pleasant agent
A very pleasant agent showed complete patience while we dithered. He provided helpful information when asked and offered detailed information about the product.
3 May 2026
Reply from DFS Furniture - Watford
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Customer service exceptional
Customer service we are made to feel welcome, support and guidance was given when we needed it. We didn’t feel rushed or pressurised we found the sofa that we wanted and love after spending many hours in the store
2 May 2026
Reply from DFS Furniture - Watford
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Watford
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
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