Lovely warm reception from Kyle when entering the store. We were then left to browse the stock in our own time. Once we'd decided to go ahead with the purchase, Kyle was on hand to answer our question... See more
Company replied
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As I said in the previous review the person who dealt with us was lovely, didn’t pressure us at all. When we finally decided to buy our sofa which was shop display he went off to get the agreement to... See more
Company replied
Excellent advice and overall service in the Taunton store. Easy to talk to sales people, not pushy. Very helpful, moving furniture around for us. Recommended a nice place for lunch… Great complimentar... See more
Visited DFS Taunton to buy a Soda Bed. Spoke to Alan on this occasion who could not have been more helpful a true credit to the team at Taunton. Very relaxed and informative and went through every asp... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Toneway, TA1 2BB, Taunton, United Kingdom
- 0333 999 9802
4.9
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Helpful
Helpful, informative, really useful to be able to borrow swatches for a small refundable deposit.
19 July 2026
Taunton showroom- Great!
Excellent advice and overall service in the Taunton store. Easy to talk to sales people, not pushy. Very helpful, moving furniture around for us. Recommended a nice place for lunch… Great complimentary coffee in store too!
19 July 2026
They convinced me to buy a sofa in…
They convinced me to buy a sofa in store in the colour i didnt see.Sean made sure i buy it with them inside the store knowing i was not sure of the colour.When it arrived the colour was not good.I went to furniture village for advise and they said if sofas are bought online you can return them without high fees which i didnt know and i went to dfs i told them what furniture village said and Sean and Mark who is the manager said its none of their business and they are not obliged to give customers that information and that if i don't like the sofas i have to pay £ 820 for them to take them back .I pleaded with them and no mercy.Im a single mum and they took all my savings.I wouldn't advise to buy from these people ,no empathy whatsoever.
13 June 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Came in this morning to have a look at…
Came in this morning to have a look at some sofas Alan showed us round some latest recliner sofas showed us how they work and connect upto Bluetooth very helpful fantastic service
18 July 2026
Reply from DFS Furniture - Taunton
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Lorraine A
DFS Central Customer Support
Lawrence was very helpful and provided…
Lawrence was very helpful and provided great customer service. This was our third visit to DFS and this time we knew what sofa we would be purchasing.
18 July 2026
Reply from DFS Furniture - Taunton
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Lovely warm reception from Kyle when…
Lovely warm reception from Kyle when entering the store. We were then left to browse the stock in our own time. Once we'd decided to go ahead with the purchase, Kyle was on hand to answer our questions and provided useful information about the product we'd chosen. The sale was handled in a professional manner whilst keeping the transaction jovial. A very pleasant experience and looking forward to our delivery.
18 July 2026
Reply from DFS Furniture - Taunton
Good Morning,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind Regards,
Lorraine A
DFS Central Customer Support
Reply from DFS Furniture - Taunton
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Lorraine A
DFS Central Customer Support
Very good service no pressure and was a…
Very good service no pressure and was a very nice salesman who gave me all my options and explained all the offers
17 July 2026
Reply from DFS Furniture - Taunton
Hello,
Thank you for sharing your lovely feedback with us.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Taunton
Hello,
Thank you for your great review.
Kind regards
Holly M
DFS Customer Support
Very happy with all aspects of my…
Very happy with all aspects of my purchase. The store the salesman was very informative and helpful without being too pushy. Good early delivery. Very pleased I have two lovely sofas.
3 July 2026
Reply from DFS Furniture - Taunton
Hello Jane,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Staff are very effortlknowle,,effortless process dgeable about the…
Staff are very knowledgeable about the product and delivery situation..buying process simple..thanks to Alice..
15 July 2026
Reply from DFS Furniture - Taunton
Hello,
Thank you for sharing your great review with us.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Taunton
Hello Keith,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Good knowledgeable service
14 July 2026
Reply from DFS Furniture - Taunton
Hello Peter,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
We had a fantastic experience shopping…
We had a fantastic experience shopping here. The salesperson was incredibly friendly, welcoming, and patient. They took the time to help us choose the perfect sofa and offered us a great deal at a very good price. The whole experience was relaxed, professional, and completely pressure-free, which made us feel comfortable from start to finish. We’re very happy with our purchase and would highly recommend this store to anyone looking for excellent customer service and quality furniture. Thank you!
13 July 2026
Reply from DFS Furniture - Taunton
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
As I said in the previous review the…
As I said in the previous review the person who dealt with us was lovely, didn’t pressure us at all. When we finally decided to buy our sofa which was shop display he went off to get the agreement to find it had been sold already online a few hrs before, undeterred he then rang around all stores until he found the identical settee which happen to be the same price. Outstanding customer service thank you
5 July 2026
Reply from DFS Furniture - Taunton
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
I recently bought my first sofas at DFS…
I recently bought my first sofas at DFS Taunton and Sean was amazing. He was friendly, a great laugh and super helpful with all my questions. Thank you so much Sean for making my first sofa purchase so positive and enjoyable!
12 July 2026
Reply from DFS Furniture - Taunton
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Sean was really helpful and had plenty…
Sean was really helpful and had plenty of advice to help us make our decision! Very positive experience!
12 July 2026
Reply from DFS Furniture - Taunton
Hello,
Thank you for sharing your great feedback with us.
Kind regards
Holly M
DFS Customer Support
Great service and quality advice from…
Great service and quality advice from sales person.
12 July 2026
Reply from DFS Furniture - Taunton
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
DFS Taunton couldn’t be More Helpful
Visited DFS Taunton to buy a Soda Bed. Spoke to Alan on this occasion who could not have been more helpful a true credit to the team at Taunton. Very relaxed and informative and went through every aspect of the purchase including the extras and 0% finance option. Great service and excellent quality sofabed looking forward to delivery. Many thanks.Martin
12 July 2026
Reply from DFS Furniture - Taunton
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about the fantastic service received. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
A cool building on a very hot day.we…
A cool building on a very hot day.we found the whole experience relaxed Alan who was showing us the furniture put no pressure on but explain it all to us could not be more helpful thank you
11 July 2026
Reply from DFS Furniture - Taunton
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
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