DFS Furniture - Sunderland Reviews 

Price was in budget .help with furniture was good .and advice was good

Lee from the Sunderland branch was amazing in helping us purchase exactly what we wanted and made sure to offer the appropriate extras that suited our needs. Excellent customer service and a really kind and sincere approach, a credit to the store.

Staff gave appropriate advice and talked us through options clearly.

Lee Was Amazing Explaining Everything. Fab Customer Service.

Staff at Sunderland were very approachable and Sam was very professional to show me sofa bed options and sizes and delivery dates .
Julia at payment end explain everything from guarantees , warranties and delivery times , I’m very happy thank you .

Dan was a great salesperson very friendly

My wife and I visited dfs at Hilton grange on Thursday 27/08/2026. The showroom was well stocked with a good variety of styles, colours and fabrics. As we browsed, a smart young sales assistant said if we saw a sofa we liked she was there to help. When we were ready to speak to her she was able to tell us about the product which was very helpful. The sales assistant Lauren, explained different ways of paying,again very helpful. Our visit was very pleasant and are now looking forward to getting our new furniture in about six weeks time

We have bought many items from DFS over the years. It remains our favourite furniture store. Staff at the Sunderland store are friendly and accommodating. We have been served by Diallo a couple of times and can't praise him enough. A very friendly, patient man and makes a lovely latte. 100% would not shop anywhere else.Thank you for always making our shopping experience so relaxed.

The staff at DFS are amazing! We had been to another branch to look at sofas then came back to Sunderland with our full order prepared and Lauren was incredibly friendly and helpful! We actually managed to secure an instore deal which meant that we have managed to get our full lounge sorted during our visit. The staff are all incredibly welcoming and clearly are up to date on all of their offers, range and are able to explain everything to you clearly. We are returning customers to DFS but first time buyers from Sunderland and will return again in the future when we next need furniture.

Excellent service ,staff very friedly and explained everthing about the product and policies. Very proffessional would highly recommend

We attended the store a few days ago and saw the sofas we were looking for. We were attended politely than and again today by the same lady. After making our choice we were read all of the terms and conditions and options. We did not feel any pressure and left highly delighted.

Great service from Emma

Dfs staff were amazing, was very confused looking online, soon as I went into store the staff were great helped me with everything I requested, my new sofa was ordered in the matter of 20 minutes! All my worries were gone! thankyou again.

The sales woman talked us through the process, was friendly and courteous. Offered us a coffee while we talked. Made the whole process relaxed and easy.

My experience was so beautiful the customer service with staffs Lawrence and dearo are very Amazing
I was attended very well

We made our purchase at the Sunderland store and were helped by a staff member called Emma. She helped us finalise our choice and provided guidance on long term care of the sofa, taking into account any potential wear or damage that could be caused by our cats. Emma was very pleasant and helpful. The sofa has since arrived and we're very happy with it.

Easy to explain what was needed, Easily ordered and great communication and friendly representative.

I had a really good experience with Lee who helped through the whole process with patience and grace .
He was so helpful in my choices of furniture and really represented the company DFS which influenced my final choice of which company would get my investment 🥰 so thank you for the great store and staff that you have in Sunderland 👍

Staff member Emma was great.
She really helped us when we were not sure of the options available, after a couple of visits she really nailed down our options and we were able to make a choice.
We are really happy with our choice.

Good experience, didn’t feel pressured but very attentive colleagues who understood and addressed my specific needs.