DFS Furniture - Sunderland Reviews 

Excellent service!
Lee was great from start to finish. Gave us lots of guidance and very friendly.

Cadence was really good polite everything we asked she answered. Really good shopping experience.

Staff knowledge about products very good

Our experience was fab the staff were very helpful and friendly they also offered us a hot drink.

Great customer service 👌
Loads of questions asked to make sure a perfect purchase of a bed, would recommend to anyone

From the moment we walked into the Sunderland store all the staff were friendly, however I must mention how amazing Emma was. From start to finish she was patient, attentive, very knowledgeable and answered every query I had, she made the whole experience a lot more comfortable. I am very grateful and I love my new sofa's.
Thank you again
P.s the Latte was delicious.

Great service from Emma

Lovely team members friendly and gave great service

Staff gave us time to look around without pressure until we were ready to make our minds up.Everything was done very professionally.

Price was in budget .help with furniture was good .and advice was good

Lee from the Sunderland branch was amazing in helping us purchase exactly what we wanted and made sure to offer the appropriate extras that suited our needs. Excellent customer service and a really kind and sincere approach, a credit to the store.

Staff gave appropriate advice and talked us through options clearly.

Lee Was Amazing Explaining Everything. Fab Customer Service.

Staff at Sunderland were very approachable and Sam was very professional to show me sofa bed options and sizes and delivery dates .
Julia at payment end explain everything from guarantees , warranties and delivery times , I’m very happy thank you .

Dan was a great salesperson very friendly

My wife and I visited dfs at Hilton grange on Thursday 27/08/2026. The showroom was well stocked with a good variety of styles, colours and fabrics. As we browsed, a smart young sales assistant said if we saw a sofa we liked she was there to help. When we were ready to speak to her she was able to tell us about the product which was very helpful. The sales assistant Lauren, explained different ways of paying,again very helpful. Our visit was very pleasant and are now looking forward to getting our new furniture in about six weeks time

We have bought many items from DFS over the years. It remains our favourite furniture store. Staff at the Sunderland store are friendly and accommodating. We have been served by Diallo a couple of times and can't praise him enough. A very friendly, patient man and makes a lovely latte. 100% would not shop anywhere else.Thank you for always making our shopping experience so relaxed.

The staff at DFS are amazing! We had been to another branch to look at sofas then came back to Sunderland with our full order prepared and Lauren was incredibly friendly and helpful! We actually managed to secure an instore deal which meant that we have managed to get our full lounge sorted during our visit. The staff are all incredibly welcoming and clearly are up to date on all of their offers, range and are able to explain everything to you clearly. We are returning customers to DFS but first time buyers from Sunderland and will return again in the future when we next need furniture.

Excellent service ,staff very friedly and explained everthing about the product and policies. Very proffessional would highly recommend

We attended the store a few days ago and saw the sofas we were looking for. We were attended politely than and again today by the same lady. After making our choice we were read all of the terms and conditions and options. We did not feel any pressure and left highly delighted.