Emma in store, made us feel super comfortable, wasn't pushy, explained everything perfectly. Spent lots of time chatting. She was patient, understanding. Very lovely person. Customer service w... See more
Company replied
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Very nice Experience. Neil at sunderland DFS really helped us chose the right option for our home and showed us all options that match our needs. It was good to talk through specifics of the dim... See more
Company replied
The DFS sales team member I dealt with was Diallo, hopefully spelt that right, at the Sunderland branch. He was excellent. His product knowledge, his advice and his attitude were second to none.... See more
Company replied
We were really impressed by the friendly staff and the no pressure sales experience. Everything was fully explained and we left feeling very satisfied with our purchase.
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
3 Hylton Grange, SR5 3HR, Sunderland, United Kingdom
- 0333 999 9762
4.9
Excellent
8K reviews
Asks customers to review
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The staff was so friendly and explained…
The staff was so friendly and explained everything well
2 August 2026
Unprompted review
Excellent service
Excellent service, friendly and understood what we wanted.
Very professional.
2 August 2026
Great customer service
Great customer service, everything explained about sofa care & payment, lovely lady who served us .
2 August 2026
Brilliant service and advice
Brilliant service and advice, quick and easy no hard selling but completely sold!
1 August 2026
We were really impressed by the…
We were really impressed by the friendly staff and the no pressure sales experience. Everything was fully explained and we left feeling very satisfied with our purchase.
1 August 2026
Super helpful and knowledgeable
Super helpful and knowledgeable. Helped us chose the perfect sofa and dining set for our room. Highly recommended.
1 August 2026
Excellent Customer Service
Salesperson was friendly, knowledgeable on the product and explained everything in detail, ensuring the product we were purchasing was personalised.
To ensure order was correct they requested the assistance of another salesperson.
1 August 2026
New couch
Great service from the member of staff who I delt with, he also had a very good product knowledge.
The whole experience was very professional from start to finish.
1 August 2026
Good customer service
Sales consultant was very efficient and knowledgeable. Gave us full details on our purchase and answered all our questions. Would certainly recommend DFS .
1 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from DFS Furniture - Sunderland
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Great customer service very informative…
Great customer service very informative and very helpful staff. Emma was excellent member of staff
31 July 2026
Reply from DFS Furniture - Sunderland
Hello,
Thank you for sharing your kind feedback with us.
Kind regards,
Holly M
DFS Customer Support
Great service
We weren’t pressured and could look around until we had questions & wanted to order. The assistant was pleasant, not pushy, very affable & helpful & gave all the necessary information without us loosing the will to live.
31 July 2026
Reply from DFS Furniture - Sunderland
Hello,
Thank you so much for taking the time to give us a 5 star rating and to share your experience with others. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Sunderland
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Great customer service.good selection …
Great customer service.good selection to choose from.
31 July 2026
Reply from DFS Furniture - Sunderland
Hello,
Thank you for your lovely review.
Kind regards,
Holly M
DFS Customer Support
Bright show room nicely spaced out and…
Bright show room nicely spaced out and very helpful and friendly staff
31 July 2026
Reply from DFS Furniture - Sunderland
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
Really helpful and knowledgeable staff…
Really helpful and knowledgeable staff - took their time to explain all details of the settee and all products that where included - would recommend thank you
30 July 2026
Reply from DFS Furniture - Sunderland
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Friendly and knowledgeable staff
Friendly and knowledgeable staff. Much prefer to dealing in a physical shop than Internet. Cant beat trying things out or considering new ideas when on site.
30 July 2026
Reply from DFS Furniture - Sunderland
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Excellent friendly service by Lauren
Excellent friendly service by Lauren. Really knowledgeable.
30 July 2026
Reply from DFS Furniture - Sunderland
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
I waited exactly 1 hour to place an order, I walked out in the end
Either not enough staff or they are taking far too long on a sale. One couple sat for an hour and 75% of the time was general chat, completely unrelated. I know 2 sales were lost in this store as another person followed me out of the door and they too knew exactly what they wanted.
27 July 2026
Reply from DFS Furniture - Sunderland
Good afternoon,
Thank you for taking the time to share your review with us, we are disappointed to hear of your in-store experience. Our sales advisers do aim to build rapport with our customers and ensure every sale is detailed and thorough, however we will certainly feed this back to improve the service we provide.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Sunderland
Good Morning,
Thank you for your kind 5* review. We are really happy to hear you enjoyed your experience in store. We look forward to you receiving the furniture!
Kind Regards,
Lorraine E
DFS Central Customer Support
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