DFS Furniture - Sunderland Reviews 

Excellent friendly service

Great service from Lauren everything explained

Customer service was amazing very informative and helpful also helped us step by step through the process explaining all of the options. Was our first time in store and our experience was 10/10 would definitely return in future.

Very nice Experience.
Neil at sunderland DFS really helped us chose the right option for our home and showed us all options that match our needs.
It was good to talk through specifics of the dimensions of our room and then looking what options suit us better.

Very good customer service.

Lyndsey went into great detail to explain how the process works from my choice of sofa to the finance side of it as well, most appreciated the help, would not hesitate to recommend.

Knowledge staff . Sophie was great explaining everything about the different sofas we looked at

Lee and Neil were very helpful, no pressure to buy and answered all questions asked. Great service.

The sales rep was very pleasant, polite and friendly. Gave us all the info to make decisions and didn’t give us the hard sell

Overall brilliant experience with staff

It was a great experience the lad was brilliant

We visited the Sunderland store to look for a 2 seater sofa and 2 chairs and were made very welcome by a girl called Sophie who showed us the type of furniture we were looking for , she was very patient and very helpful. We decided to go back to the store to buy what we seen and we're greeted by a girl called Dawn who was lovely but she was busy with another customer and introduced us to Emma, Dawn made us a lovely coffee while we waited for Emma. We spoke to Emma and she went through everything we needed to know , the delivery time, the care of the furniture and everything . She was very informative and very helpful and had time for you and a lovely girl she was. These girls when we spoke to them was like sitting and speaking with friends. 10 out of 10 girls. The store was very bright and welcoming and a good range of furniture. We would definitely recommend this store

Lee was super friendly and very helpful throughout the purchasing process, great environment and customer service

Emma in store, made us feel super comfortable, wasn't pushy, explained everything perfectly. Spent lots of time chatting. She was patient, understanding. Very lovely person.

Customer service was 10! Thanks again.

Couldn't have asked for a better experience.

Thanks Emma! Jade and Reece x

Neil was very friendly , helpful and knowledgeable during our purchase

The guy who served us explained everything about caring for our furniture and the delivery process

From walking into the door of DFS the staff were friendly and approachable. Sam was a great help with making our purchase.

Staff are great and very helpful

Excellent customer service and an easy process.

I used the shop in Sunderland paid cash for our new sofa corner suite after taking delivery and installing it found it was too large after contacting the head office i was told it was my problem as I measured it but a genuine mistake on my behalf I asked if they would take one section back and refund me but that fell on very deaf ears I was told it was my fault end of telephone conversation