Absolutely fantastic service at DFS Speke. We needed to add to an order which was originally made 2019. Our sales advisor helped us find the perfect match accent chair in the exact same fabric to add... See more
Company replied
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See what reviewers are saying
We went to buy a sofa and we received excellent customer service throughout our purchase from a lovely member of staff named Sue who was very professional and had great knowledge of explaining the... See more
Company replied
Went to DFS today looking a suite end up buying one the staff member was so helpful and talk us through everything give us time to think about what we won’t to do there was no hard sell and Tony the s... See more
Company replied
We came into store yesterday to a view sofa we had been looking at online. We were met by michael who couldnt do enough for us, he was not over powering but was on hand to answer any questions and of... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Speke Road, L24 8QB, Liverpool, United Kingdom
- 0333 999 9794
4.9
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Michael Speke Branch
Just bought a sofa from Michael at the Speke branch .. Michael was brilliant, my partner is a nervous shopper and he put her at ease .. Great customer service would thoroughly recommend.. Thanks again Guy & Jennifer.
15 May 2026
Reply from DFS Furniture - Speke
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Great service from Michael at the Speke…
Great service from Michael at the Speke branch. Very knowledgable ,efficient and made the buying process quick and simple.
14 May 2026
Reply from DFS Furniture - Speke
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Speke
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Speke
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Sue was amazing really helpful and she…
Sue was amazing really helpful and she covered everything I would have asked but didn’t need to brilliant customer service !
13 May 2026
Reply from DFS Furniture - Speke
Hello, thank you so much for your review. We are so happy to hear this!
Kind Regards,
Vanessa
DFS Customer Support
Very helpful staff
Very helpful staff, explained we could order on line after reviewing in store
4 May 2026
Reply from DFS Furniture - Speke
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Speke
Hello,
Thank you for your kind feedback.
Kind regards
Holly M
DFS Customer Support
Excellent staff knowledge of the…
Excellent staff knowledge of the product quick and easy process to purchase a new sofa and matching cuddle chair
10 May 2026
Reply from DFS Furniture - Speke
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Very helpful & great experience
Very helpful & great experience, helped with choice of colour and any advice we required. Thank you so much
10 May 2026
Reply from DFS Furniture - Speke
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Great service
Very friendly and helpful today Susan who helped us find just what we needed.
10 May 2026
Reply from DFS Furniture - Speke
Hello,
Thank you for your kind review.
Kind regards
Holly M
DFS Customer Support
Customer Service excellent
Customer Service excellent, Michael extremely helpful, friendly & knowledgeable
9 May 2026
Reply from DFS Furniture - Speke
Good Morning,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Lorraine A
DFS Central Customer Support
Excellent in store experience
Chloe was very professional, friendly and helpful. I highly recommend asking for her if you visit the store
9 May 2026
Reply from DFS Furniture - Speke
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Speke
Good Morning,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
Would 10/10 recommend
Would 10/10 recommend! Our first time at dfs n I can honestly say I wouldn’t go anywhere else in the future. My & my partner are just moving into our new property & was in need of a new couch. We was picky when it come to finding the right couch due to having a little one on the way 😅 We was greeted by Darren who’s customer care is exceptional. Couldn’t fault the service one bit & was super easy & straight forward when come to ordering the couch that suited us 🙂
Thank you for making our experience positive & smooth sailing
5 May 2026
Unprompted review
Reply from DFS Furniture - Speke
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Speke
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Great friendly and helpful staff
4 May 2026
Reply from DFS Furniture - Speke
Good afternoon,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
Very happy!
We were served by Darren who was very welcoming and friendly. He went through everything thoroughly and was very helpful. Great service!
3 May 2026
Reply from DFS Furniture - Speke
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Speke
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Chloe was great
Chloe was great. Friendly and helpful. She was clear on expectations etc staff and service great they also didn’t jump on you and let you browse which is great
2 May 2026
Reply from DFS Furniture - Speke
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Speke
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
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