The sales man we dealt with was very knowledgeable and made the process of buying very straightforward We buy all are suites from DFS Speke Liverpool Micheal Meehan the sales person was very pre... See more
Company replied
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Pleasant atmosphere in the shops. Really friendly staff that did not overwhelm you when browsing. Michael was very professional and covered all my queries without any fuss. He explained everything... See more
Company replied
We had a fantastic experience with DFS. Michael was really helpful and efficient throughout the whole process. He helped us out significantly, and we were so pleased to receive our sofa earlier than... See more
Company replied
Assistant was really helpful and answered all my questions. Really pleased with my decision and hoping my order lives up to my expectations when delivered.
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Speke Road, L24 8QB, Liverpool, United Kingdom
- 0333 999 9794
4.9
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Assistant was really helpful and…
Assistant was really helpful and answered all my questions. Really pleased with my decision and hoping my order lives up to my expectations when delivered.
23 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from DFS Furniture - Speke
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
I took some sofas 2018 that from Dfs I…
I took some sofas 2018 that from Dfs I still inertesting to take again thank
22 July 2026
Reply from DFS Furniture - Speke
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
Very helpful and professional
Very helpful and professional
Darren helped from start to finish
21 July 2026
Reply from DFS Furniture - Speke
Hello,
Thank you for sharing your kind review with us.
Kind regards,
Holly M
DFS Customer Support
Helpful and knowledgeable assistant
20 July 2026
Reply from DFS Furniture - Speke
Hello Alan,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Very helpful Emily was very pleasant
Emily the person who helped me bead very knowledgeable very good giving use all the information show me the clour on the tv make sure I was happy very pleasant
19 July 2026
Reply from DFS Furniture - Speke
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Darren at dsf store
Darren at dsf store, speke,was very knowledgeable and patient, help us make the right decision without any pressure
15 July 2026
Unprompted review
Reply from DFS Furniture - Speke
Hello,
Thank you for sharing your great feedback with us.
Kind regards,
Holly M
DFS Customer Support
Very lovely staff very helpful .service
15 July 2026
Reply from DFS Furniture - Speke
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
The sales lady (can't remember her…
The sales lady (can't remember her name) was very helpfull & guided us through the purchase options.
We were Very happy with the service we recieved
7 July 2026
Reply from DFS Furniture - Speke
Hello Keith,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
I had a great experience purchasing my…
I had a great experience purchasing my new sofa. The customer service was excellent from start to finish. The staff were friendly, patient, and knowledgeable, taking the time to answer all my questions and helping me find the perfect sofa without any pressure. They made the whole process easy and enjoyable, and I really appreciated their professionalism and attention to detail. I'm very happy with my purchase and would highly recommend this store to anyone looking for quality furniture and outstanding customer service.
13 July 2026
Reply from DFS Furniture - Speke
Hello,
Thank you so much for sharing your 5 star review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store. We hope you enjoy your furniture when it arrives in your home!
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Speke
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Becky was amazing
Becky was amazing
Very professional
Very knowledgeable about fabrics
And extremely patient due to my indecision
I would recommend any one to DFS Speke
Excellent service
And extremely friendly professions customer service
Definitely a 5 star
13 July 2026
Reply from DFS Furniture - Speke
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Speke
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
We had a fantastic experience with DFS especially Michael
We had a fantastic experience with DFS. Michael was really helpful and efficient throughout the whole process. He helped us out significantly, and we were so pleased to receive our sofa earlier than expected! We are really happy with everything.
5 July 2026
Reply from DFS Furniture - Speke
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Pleasant atmosphere in the shops.
Pleasant atmosphere in the shops.
Really friendly staff that did not overwhelm you when browsing.
Michael was very professional and covered all my queries without any fuss.
He explained everything that would happen with my order and the payments.
10 July 2026
Reply from DFS Furniture - Speke
Hello Joan,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Speke
Hello,
Thank you for your lovely feedback.
Kind regards
Holly M
DFS Customer Support
I had just been into SCS where I was…
I had just been into SCS where I was followed round by staff, it was so off putting. Went into DFS had a look asked some questions and bought the couch lovely experience
17 June 2026
Reply from DFS Furniture - Speke
Hello Carrie,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Darren is a lovely gentleman explains…
Darren is a lovely gentleman explains every single detail
6 July 2026
Reply from DFS Furniture - Speke
Hello,
Thank you for your positive feedback.
Kind regards
Holly M
DFS Customer Support
Very helpful staff
29 June 2026
Reply from DFS Furniture - Speke
Hello,
Thank you for your kind feedback.
Kind regards,
Holly M
DFS Customer Support
Our dfs day out
We were made to feel comfortable with the staff, and the whole team gave us the time we needed to choose our new suite. They gave us good advice on what our budget and requirements were, and service was very good. I would recommend it to anyone who is looking for a new style of suite. Very happy.
6 July 2026
Reply from DFS Furniture - Speke
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
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