We recently visited DFS and were assisted by Kerry, and we couldn't be more impressed! After looking around several similar stores, we decided to go with DFS. Kerry was friendly, approachable, and ver... See more
Company replied
Location
Switch locationCharles Watts Way, Hedge End Retail Park, SO30 4RT Southampton, GB
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See what reviewers are saying
We had a really great experience at DFS and wanted to give a special mention to Joe, who helped us purchase our new sofa. Joe was friendly, knowledgeable and genuinely helpful from start to fin... See more
Company replied
At first we went into the showroom looking to purchase a sofa and did find it a little hard to find what we were looking for on display. It was a little hard to work out what options were available fo... See more
Company replied
We have enjoyed our experience at DFS when we came into buy a lounge suit (our 3 one at DFS . The staff were very friendly and most of all knowledgeable. I would definitely recommended anyone buying... See more
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Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Charles Watts Way, Hedge End Retail Park, SO30 4RT, Southampton, United Kingdom
- 0333 999 9788
4.9
Excellent
8K reviews
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Great range of choice and price points
Great range of choice and price points. Helpful staff
23 August 2026
Reply from DFS Furniture - Southampton
Hello,
Thank you for your lovely feedback.
Kind regards,
Holly M
DFS Customer Support
Great service
We had a really great experience at DFS and wanted to give a special mention to Joe, who helped us purchase our new sofa.
Joe was friendly, knowledgeable and genuinely helpful from start to finish. He took the time to talk us through the different options without ever making us feel pressured or rushed, which made the whole experience really enjoyable.
He answered all of our questions, explained everything clearly and made sure we were completely happy with our choice before going ahead.
Excellent customer service and a real credit to DFS. Thanks again, Joe — we’re really looking forward to our new sofa!
23 August 2026
Reply from DFS Furniture - Southampton
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about the fantastic service received. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
Excellent and polite service
Excellent and polite service
Sumehra was very accommodating and allowed us time to make our choice
Thank you
22 August 2026
Reply from DFS Furniture - Southampton
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Southampton
Hello,
Thank you for your great review.
Kind Regards,
Holly M
DFS Customer Support
Kerry was great
Kerry was great. Very knowledgeable and really helped us make the right choice! Thank you!
23 August 2026
Reply from DFS Furniture - Southampton
Hello,
Thank you for your positive feedback.
Kind Regards,
Holly M
DFS Customer Support
Had a great experience today, great salesman. 5*
Had a great experience today, the gentleman in the shop really helped and was so hands on with helping us gauge the colours we wanted and was so helpful with the measurements.
Top guy (didn't get his name unfortunately)
23 August 2026
Reply from DFS Furniture - Southampton
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Our salesperson was amazing
23 August 2026
Reply from DFS Furniture - Southampton
Hello,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Very helpful and knowledgeable staff
Very helpful and knowledgeable staff. Very good customer service.
22 August 2026
Reply from DFS Furniture - Southampton
Hello,
Thank you for your kind feedback.
Kind regards
Holly M
DFS Customer Support
Super helpful staff
Super helpful staff member, I can’t remember her name but she did say she’d not long come back to work from sick leave and she was polish. Absolutely lovely woman, very welcoming, friendly and supportive.
22 August 2026
Reply from DFS Furniture - Southampton
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
kerry was fantastic
kerry was fantastic, she was so helpful and listened to everything we wanted, enabling her to deliver and meet our expectations with everything we asked for. it was also very clear to us that she is obviously an extremely knowledgeable member of the team, as many others team members approached her throughout our visit for her help or advice.
22 August 2026
Reply from DFS Furniture - Southampton
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
I had a great experience purchasing my…
I had a great experience purchasing my new sofa from DFS Hedge end. The customer advisor Kerry was incredibly friendly, welcoming and easy to talk to. She made the whole process relaxed and enjoyable, and I never felt pressured. Really helpful and professional throughout — thank you for making the experience so positive!
22 August 2026
Unprompted review
Reply from DFS Furniture - Southampton
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
I had a great experience purchasing my…
I had a great experience purchasing my new sofa from DFS. The customer advisor Kerry was incredibly friendly, welcoming and easy to talk to. She made the whole process relaxed and enjoyable, and I never felt pressured. Really helpful and professional throughout — thank you for making the experience so positive!
22 August 2026
Reply from DFS Furniture - Southampton
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Southampton
Hello,
Thank you for your 5 star review.
Kind regards
Holly M
DFS Customer Support
Experience made easy!
Experience made easy, with perfect customer service! Mira was very eager and happy to help.
22 August 2026
Reply from DFS Furniture - Southampton
Hello,
Thank you for sharing your lovely review with us.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Southampton
Hello,
Thank you for your great review.
Kind regards
Holly M
DFS Customer Support
Excellent service
We were made to feel very welcome and not pressured into buying any furniture.
Staff were very helpful and very friendly.
21 August 2026
Reply from DFS Furniture - Southampton
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Kerry was great😀
We attended today to look at a new recliner sofa, we were accompanied by Kerry who was extremely helpful, no pressure to sell and answered every question we had. We had to pop home to confirm measurements, she was patient and supported us when we returned so we could order the sofa! Can’t wait to get the sofa now🙂
21 August 2026
Unprompted review
Reply from DFS Furniture - Southampton
Hello,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Southampton
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
great servicee
20 August 2026
Reply from DFS Furniture - Southampton
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Adam was so helpful
Adam was so helpful, not pushy at all like a lot of salesmen . Nothing was too much trouble .
19 August 2026
Reply from DFS Furniture - Southampton
Hello,
Thank you for sharing your kind feedback with us.
Kind regards,
Holly M
DFS Customer Support
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