On first entering the store you were allowed to have a browse without being jumped on immediately. Josh asked us if we were okay and if we would like a drink. He is a natural not pushy salesman, h... See more
Company replied
Location
Switch locationCharles Watts Way, Hedge End Retail Park, SO30 4RT Southampton, GB
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See what reviewers are saying
We were helped by a lovely lady who was very polite, very well spoken and very friendly. She answered any questions we had and discussed many different options with us, ensuring we made the right choi... See more
Company replied
From the time we entered the shop looking for a sofa we were greeted by Joe and then left alone to browse at the beautiful furniture making are minds up Once we had decided Joe was very helpf... See more
Company replied
Adam was a joy to deal with from the moment we walked into store. Personable, informative and the perfect balance between salesman / help. We specifically came back to DFS to purchase our sofa because... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Charles Watts Way, Hedge End Retail Park, SO30 4RT, Southampton, United Kingdom
- 0333 999 9788
4.9
Excellent
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Exceptional service
Exceptional service, Small order, but given great care, your salesman Josh was very efficient.
27 July 2026
Reply from DFS Furniture - Southampton
Hello Joseph,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lia
DFS Customer Support
Excellent service
Excellent service , although the items we bought we had already fallen in love with .
23 July 2026
Reply from DFS Furniture - Southampton
Good Afternoon,
We really appreciate you taking the time to give us a 5* rating, thank you very much!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Southampton
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
The young lady that severed me very…
The young lady that severed me very very good if I go back again I like her to sever me thanks paul
26 July 2026
Reply from DFS Furniture - Southampton
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Southampton
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Customer service was really great and…
Customer service was really great and really helpful
25 July 2026
Reply from DFS Furniture - Southampton
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
On first entering the store you were…
On first entering the store you were allowed to have a browse without being jumped on immediately.
Josh asked us if we were okay and if we would like a drink. He is a natural not pushy salesman, he understood what we wanted and made the experience overall great wanting us to look at our next purchase through DFS for other furniture we need.
If all salesman were like Josh we are sure some people wouldn't dread walking through the door.
He made us feel welcome and and talked in detail about the sofa and materials and workmanship involved. He did not rush us at any point throughout the process.
We actually couldn't priase him enough, we left the store happy and smiley 😊
25 July 2026
Reply from DFS Furniture - Southampton
Good Morning,
Thank you for taking the time to leave us a 5* review. We’re happy that Josh met your expectations in store and that you had a lovely experience when placing the order. We appreciate you sharing the review with others.
Kind Regards,
Jordan
DFS Customer Support
Adam the salesman .
Adam the salesman listened to our needs and showed us what would suit us best in his honest opinion.
he went trough all the details regarding the after care
for our purchases.
25 July 2026
Reply from DFS Furniture - Southampton
Good Morning,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Adam.
Kind Regards,
Jordan
DFS Customer Support
All the Best
18 July 2026
Reply from DFS Furniture - Southampton
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Brilliant experience
We were helped by a lovely lady who was very polite, very well spoken and very friendly. She answered any questions we had and discussed many different options with us, ensuring we made the right choice for us. We definitely left the store with a smile on our faces, happy with our purchase and confident it was the right one. Unfortunately I forgot to ask her name, but she was a gem.
25 July 2026
Reply from DFS Furniture - Southampton
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Southampton
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Adam was a joy to deal with
Adam was a joy to deal with from the moment we walked into store. Personable, informative and the perfect balance between salesman / help. We specifically came back to DFS to purchase our sofa because of the service received. A template lesson in customer service for others to learn from.
25 July 2026
Reply from DFS Furniture - Southampton
Good Afternoon,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Adam.
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Southampton
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Southampton
Hello,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Great, unpressurised Customer Service
The patience and understanding of Sumehra at your Hedge End branch was exemplary. She was professional and extremely knowledgeable of all the products and offered excellent advice. A real asset to your company
23 July 2026
Unprompted review
Reply from DFS Furniture - Southampton
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Holly M
DFS Customer Support
Lack of information and communication!
We were not told about a delivery charge of over £100 despite spending nearly £3,000 on products.
Delivery notification told us 30 minutes away, arrived 2 hours later, apparently lorry broke down, but no communication from the operator despite an email sent by myself.
Paid £70 for 'sliders' on the settees but they never fitted them, just left in a bag and passed to my partner. How do we lift heavy settees to place them on.
Would be interested if I get a call/response personally or just through this platform.
21 July 2026
Reply from DFS Furniture - Southampton
Good Afternoon Jon,
Thank you for taking the time to leave us your review. We do appreciate any feedback and for bringing this issue to our attention.
I can only apologise on behalf of DFS for the issues surrounding your delivery, I can appreciate this situation must have been incredibly frustrating.
I have tried to contact you today to discuss this further however I am really sorry we missed you. However, if you would like to discuss this matter further please do not hesitate to contact our Customer Service Team on 0333 9999 777 and choose option 2.
Kind Regards,
Lorraine A
DFS Central Customer Support
We visited your Hedge End
We visited your Hedge End, Southampton store looking for a corner sofa unit. We were assisted in our search and completion of the purchase by Faiza, who was very thorough, efficient and charming.
18 July 2026
Reply from DFS Furniture - Southampton
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Holly M
DFS Customer Support
Seamless Experience
We received honest helpful advice. We were steered seamlessly to arrive at an informed decision, after changing our minds numerous times.
20 July 2026
Reply from DFS Furniture - Southampton
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Lorraine A
DFS Central Customer Support
My Parents-in-Law were very pleased…
My Parents-in-Law were very pleased with their experience.
Everything was explained fully but they did feel that the aftercare/insurance was “just added” although they are satisfied that they have it.
21 July 2026
Reply from DFS Furniture - Southampton
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about the fantastic service received. Thank you so much for placing an order with us.
Kind Regards,
Lorraine A
DFS Central Customer Support
Reply from DFS Furniture - Southampton
Good Afternoon,
Thank you for your kind 5* review. We are really happy to hear you enjoyed your experience in store. We look forward to you receiving the furniture!
Kind Regards,
Lorraine A
DFS Central Customer Support
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