Great experience, choosing and buying sofas at DFS. From walking in the store, the atmosphere was welcoming, air conditioning making it feel comfortable, great lighting and clean, clear to browse... See more
Company replied
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Faisal khan helped us with our purchase from Romford branch. He was so informative and professional explaining everything we needed to know. We would like to thank him for a friendly professional expe... See more
Company replied
The agent Faizal Khan was very polite and welcoming. I was a little indecisive about choices available, but he helped me with all my questions which gave me the confidence to make the choice of furnit... See more
Company replied
We were met by an extremely courteous salesman who explained the information on the sofas we were interested in, and we were happy to purchase from him after we decided on our choice. Thanks Faisal... See more
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Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Colchester Road, Unit 4,Gallows Corner, RM3 0AD, Romford, United Kingdom
- 0333 999 9796
4.9
Excellent
4K reviews
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I visited romford branch
I visited romford branch, the staff was very nice and welcolming.
Thank you for helping me
16 August 2026
Reply from DFS Furniture - Romford
Hello,
Thank you for your great review.
Kind regards
Holly M
DFS Customer Support
Fantastic service
14 August 2026
Reply from DFS Furniture - Romford
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Reply from DFS Furniture - Romford
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Very happy with the
Very happy with the. Sales man assisting us to choose the right sofa and helping us with our decision
13 August 2026
Reply from DFS Furniture - Romford
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
We checked all the sofas and chairs…
We checked all the sofas and chairs without being pestered by staff.
They were there when needed and were extremly helpful. They explained everything . I am very happy with my lazyboy.
12 August 2026
Reply from DFS Furniture - Romford
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Holly M
DFS Customer Support
I had an excellent experience with DFS
I had an excellent experience with DFS. The staff were friendly, helpful and professional, and they made the whole process easy and stress-free. The quality of the furniture is excellent, and I’m very happy with my purchase. I would definitely recommend DFS to family and friends.
11 August 2026
Reply from DFS Furniture - Romford
Hello Sivaprasad,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Romford
Hello Sharon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Great store
All the staff were friend l, polite and so helpful. Excellent experience and customer service.
8 August 2026
Reply from DFS Furniture - Romford
Hello Miyake,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lia
DFS Customer Support
I got a very good deal on a leather…
I got a very good deal on a leather chair. That part was easy. The delivery took to long. 2 weeks. I only live down the road. But it was picked up from store. Taken to Colchester or Chelmsford. Then dropped off at my address
4 December 2025
Reply from DFS Furniture - Romford
Good Morning,
Thank you for taking the time to leave us your review. We do appreciate any feedback and for bringing this issue to our attention.
I can only apologise on behalf of DFS for the issues surrounding your delivery, I can appreciate this situation must have been incredibly frustrating.
I have taken a look into your order and I am happy to see your furniture has been delivered and we hope your enjoying your furniture.
Kind Regards,
Lorraine E
DFS Central Customer Support
Khan was fantastic help and very…
Khan was fantastic help and very knowledgeable. Clarified everything we needed to know! He was rushed and we are so happy with our purchase. Thank you.
8 August 2026
Reply from DFS Furniture - Romford
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Reply from DFS Furniture - Romford
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine E
DFS Customer Support
Newson soffa
Hamil was a good salesman in a relaxed way no pressure thorough offered a cofee very good glad payed bit more for recliner and runner so could move them
6 August 2026
Reply from DFS Furniture - Romford
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Romford
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Lorraine E
DFS Central Customer Support
Reply from DFS Furniture - Romford
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
We were allowed to wander around the…
We were allowed to wander around the store without sales pitches. The staff were very helpful. Two members who went through our buying process, did not hurry us and made sure we understood everything. His name was Mr Khan and he had a young African assistant who had only just started this job. They were both very kind and knowledgeable.
3 August 2026
Reply from DFS Furniture - Romford
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
Amazing service
26 July 2026
Reply from DFS Furniture - Romford
Hello,
Thank you for your great review.
Kind regards
Holly M
DFS Customer Support
Very good service from Khan
Very good service from Khan. Polite, informative and good knowledge of the product.
3 August 2026
Reply from DFS Furniture - Romford
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Sales Rep Khan was very engaging and…
Sales Rep Khan was very engaging and was listening to our requirements and was able to understand our choice of products. He explained all the areas and was very calm in his delivery without any pressure
1 August 2026
Reply from DFS Furniture - Romford
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Holly M
DFS Customer Support
The gentleman that helped us was really…
The gentleman that helped us was really helpful. I have Tourette’s and he was so understanding and patient with me. He made my experience easy. His name was khan if I’m correct.
25 July 2026
Reply from DFS Furniture - Romford
Good Morning,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Khan.
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Romford
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
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