DFS Furniture - Romford Reviews 

The store at Gallows Corner was immaculate spotlessly clean very well displayed goods and the staff was very welcoming very knowledgeable and giving good advice didn’t feel rushed into making a purchase the salesman Khan was second to none on explaining everything to us about the two seater recliner sofa and the payment options very thorough and informative also Faye the manager was excellent overall we had a very pleasant shopping for furniture experience

Easy and helpful process. Very polite and helpful

Really friendly, helpful, and knowledgeable staff. Great store with wide selection of sofas, attractively laid out. Easy and plentiful parking with 4 hours free parking.

Mohammed provided excellent service from start to finish. He was professional, friendly, and attentive to every detail. I would recommend DFS.

Service was excellent 👌

Great customer serbiceand very friendly staff

My wife & I were impressed by the professional & personal touch we received by Nicola.
She made us feel at ease & not pressured into making a hasty decision.

Fantastic time at DFS

We had an excellent experience at DFS, thanks to Veronica. She was patient, friendly, and extremely helpful throughout the whole process. She explained everything about the sofa clearly, took her time, and happily repeated anything we didn't understand without making us feel rushed.

Her knowledge, professionalism, and kind attitude made choosing our sofa much easier and more enjoyable. We really appreciated her excellent customer service and would highly recommend asking for Veronica if you visit DFS. Thank you, Veronica!

Easy and friendly staff

DFS team were really helpful and engaging- treating us like people and listening to our needs.

In addition the offer of hot drinks was welcome and recognising our kids and getting hot chocolate for them was nice. No pressure, very relaxed and a great outcome.

We bought the sofa we loved and left happy. Thank you.

Excellent service & information from Mr Khan, giving everything in detail of how everything goes & work from placing the order to what to expected on the delivery

Immediate delivery isn't immediate delivery. More like when we have a slot in a couple of weeks.

Here’s a shorter, strongly worded review that stays focused on your experience without making claims that could be difficult to substantiate.

Very disappointing experience. We were served by the only experienced colleague in the store, who was constantly distracted by a new colleague and other customers. We were rushed into paying the deposit without being given all the important information.

When we realised this, we asked to cancel the order within the allowed timeframe. The store manager admitted the situation wasn’t our fault and promised to cancel the order and refund the deposit, but nothing was done. Next day Customer Services also promised the manager would call us to apologise and resolve the issue, but more than 24 hours later we have received no call, no refund, and no update.

Once they have your money, customer service seems to disappear. Very disappointing experience, and I would not recommend DFS based on how this situation has been handled.

This company NEVER again

Great experience, easy to order and Mohammed professional with a smile

Popped in to look at sofa’s. Found the perfect one for us and decided to go for it! Staff are very friendly and have explained everything to us in so much detail! Spend the time to sit and talk to us and make sure this was perfect for us. Did not feel rushed at all. Spoke and dealt with adil. He is a credit to the team and DFS Romford

The staff were very attentive, listened to what we wanted, ran through everything with us concerning the sofa, would highly recommend them

From the time of walking in the store the gentleman gave good service and was very helpful

Mr khan ♥️ loved the service can't ask more thanks so so much ❤️