Great experience, choosing and buying sofas at DFS. From walking in the store, the atmosphere was welcoming, air conditioning making it feel comfortable, great lighting and clean, clear to browse... See more
Company replied
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Faisal khan helped us with our purchase from Romford branch. He was so informative and professional explaining everything we needed to know. We would like to thank him for a friendly professional expe... See more
Company replied
The agent Faizal Khan was very polite and welcoming. I was a little indecisive about choices available, but he helped me with all my questions which gave me the confidence to make the choice of furnit... See more
Company replied
We were met by an extremely courteous salesman who explained the information on the sofas we were interested in, and we were happy to purchase from him after we decided on our choice. Thanks Faisal... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Colchester Road, Unit 4,Gallows Corner, RM3 0AD, Romford, United Kingdom
- 0333 999 9796
4.9
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Caroline the sales lady at Gallows…
Caroline the sales lady at Gallows Corner branch was fantastic.
31 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from DFS Furniture - Romford
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Faisal khan helped us with our purchase…
Faisal khan helped us with our purchase from Romford branch. He was so informative and professional explaining everything we needed to know. We would like to thank him for a friendly professional experience.
30 August 2026
Reply from DFS Furniture - Romford
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Faisal.
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Romford
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Reply from DFS Furniture - Romford
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
The guy talked us through everything…
The guy talked us through everything and was very polite
28 August 2026
Reply from DFS Furniture - Romford
Hello,
Thank you for your kind feedback.
Kind regards
Holly M
DFS Customer Support
Deciding on which furniture to purchase
The agent Faizal Khan was very polite and welcoming. I was a little indecisive about choices available, but he helped me with all my questions which gave me the confidence to make the choice of furniture.
28 August 2026
Reply from DFS Furniture - Romford
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
All the staff are very friendly and…
All the staff are very friendly and when I entered the store, I feel welcome and the service is excellent
16 August 2026
Reply from DFS Furniture - Romford
Hello,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Aftersales are weak
the pre sales pitch was great, however the after sales and customer care was not a great experience
17 April 2026
Reply from DFS Furniture - Romford
Hello William,
Thank you for taking the time to share your feedback, its greatly appreciated and we are very sorry to learn the after sales service has not met your expectations. After looking into the order I can see your concerns were addressed with the store manager and this was brought to a mutual resolution with the account holder.
If there is anything further you do wish to discuss with the team, please do not hesitate to contact us directly and wr would be happy to revisit this with you. Apologies again.
Kind regards,
Lia
DFS Customer Support
The overall professionalism of the…
The overall professionalism of the staff, the advice given, and how friendly the staff were . Natalie good service.
26 August 2026
Reply from DFS Furniture - Romford
Hello Sonia,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Romford
Hello,
Thank you for your kind review.
Kind regards
Holly M
DFS Customer Support
We were met by an extremely courteous…
We were met by an extremely courteous salesman who explained the information on the sofas we were interested in, and we were happy to purchase from him after we decided on our choice.
Thanks Faisal for you help.
25 August 2026
Reply from DFS Furniture - Romford
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Romford
Hello,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Romford
Hello,
Thank you for your great feedback.
Kind regards
Holly M
DFS Customer Support
Great experience at DFS
Great experience, choosing and buying sofas at DFS.
From walking in the store, the atmosphere was welcoming, air conditioning making it feel comfortable, great lighting and clean, clear to browse store. Staff greeted hello but allowed us to browse freely for a while before offering their help. I love this, I find it better than being followed around .
When choosing our sofas our salesman ( Mo)was friendly, helpful and explained everything clearly, giving all options.
We always buy our sofas at DFS.
23 August 2026
Reply from DFS Furniture - Romford
Hello,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Romford
Good Morning,
Thank you very much for your kind review. Here at DFS we are committed to providing world class customer service from the sale, through to the delivery and aftercare. Just to make you aware you have rated DFS at 1 star, if you do have any concerns at all please get in touch with a member of our team on 0333 9999 777 and we would be more than happy to assist you.
Kind Regards,
Holly M
DFS Customer Support
Sales Staff very helpful and knowledgeable gave us all the help we needed.
Sales Staff very helpful ando
21 August 2026
Reply from DFS Furniture - Romford
Hello,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Great experience and very supportive…
Great experience and very supportive throughout. Mr Khan could not have been more helpful.
22 August 2026
Reply from DFS Furniture - Romford
Hello,
Thank you for sharing your lovely feedback with us.
Kind regards,
Holly M
DFS Customer Support
good range of furniture and helpful…COMFY,COMFY
Good range of furniture and helpful staff.
21 August 2026
Reply from DFS Furniture - Romford
Hello,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Romford
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
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