Great experience, choosing and buying sofas at DFS. From walking in the store, the atmosphere was welcoming, air conditioning making it feel comfortable, great lighting and clean, clear to browse... See more
Company replied
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Faisal khan helped us with our purchase from Romford branch. He was so informative and professional explaining everything we needed to know. We would like to thank him for a friendly professional expe... See more
Company replied
Very helpful assistant, explained everything fully couldn’t be happier, the quality of my chosen furniture looks great, a big thumbs up from me 👍👍
We were met by an extremely courteous salesman who explained the information on the sofas we were interested in, and we were happy to purchase from him after we decided on our choice. Thanks Faisal... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Colchester Road, Unit 4,Gallows Corner, RM3 0AD, Romford, United Kingdom
- 0333 999 9796
4.9
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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I found the lady very helpful and very…
I found the lady very helpful and very lovely she had lots of customers to see she was fantastic
6 April 2026
Reply from DFS Furniture - Romford
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Romford
What an amazing review, thank you so much for taking the time to write this 😊
Kind Regards,
Vanessa
DFS Customer Support
Great experience and great customer…
Great experience and great customer service the staff is amazing
11 April 2026
Reply from DFS Furniture - Romford
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
The sale representative was very good…
The sale representative was very good and because he knows my husband, he gave us his yearly reduction price.
10 April 2026
Reply from DFS Furniture - Romford
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Salesman very helpful not pushy and was…
Salesman very helpful not pushy and was able to answer all the questions.
10 April 2026
Reply from DFS Furniture - Romford
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Nicola was very nice and helpful
Nicola was very nice and helpful, she even stayed later to make sure everything was correct for us.
9 April 2026
Reply from DFS Furniture - Romford
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Really helpfull staff
9 April 2026
Reply from DFS Furniture - Romford
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Very helpful and informative
Very helpful and informative. Explained everything thoroughly and in a friendly manner.
8 April 2026
Reply from DFS Furniture - Romford
Good Morning,
We really appreciate you taking the time to give us a 5* rating, thank you very much!
Kind Regards,
Jordan
DFS Customer Support
Adil:Romford store - great CX!
Adil from the Romford store was very attentive and professional in my order.
8 April 2026
Reply from DFS Furniture - Romford
Good afternoon Rajvinder,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
Male salesperson must do better
I loved the sofa I purchased, which was delivered today, with very friendly and professional sofa installers.
However, the salesperson I dealt with at Romford DFS was incredibly sexist and very rude to me. I paid for the sofa, but he repeatedly ignored me and spoke to my male partner.
This salesperson needs to do better, as we live in 2026, not the 18th century.
28 February 2026
Reply from DFS Furniture - Romford
Good afternoon JJ,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team. Rest assured this review has been provided in feedback to the store manager to review this with our sales team, this is not the level of service we would aim to provide. Apologies for any inconvenience this may have caused you.
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Romford
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
The service we received from Fasal Khan…
The service we received from Fasal Khan was very polite very informative and very honest
He made it an easy pleasant experience
And his guidance was very professional
6 April 2026
Reply from DFS Furniture - Romford
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Choosing the right Sofa
Choosing a sofa you have to make sure you get the right one and when we was looking we was blown away with the ted baker range we had the lovely Veronica who was very helpful and had amazing customer service we went away think about what decision to make after a couple of hours we went back to see Veronica again and made our purchase very happy experience and delightful looking forward to my new sofa
6 April 2026
Reply from DFS Furniture - Romford
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Romford
Hello,
Thank you for your great review.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Romford
Good afternoon Jacqueline,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
A very good experience at the Romford…
A very good experience at the Romford branch. We got approached but there was no pressure. When we were ready to purchase our sofa, we were treated so well. We were offered refreshments (the cappuccino was lovely!) and everything was explained clearly to us. We already know the quality of DFS sofas are amazing so we knew it was money well spent!
3 April 2026
Reply from DFS Furniture - Romford
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
The staff didn’t hassle us
The staff didn’t hassle us they allowed us to walk round and have a good look when we had decided there was somebody immediately available. We was offered a hot drink.
The gentleman explained everything to us regarding different fabrics different colours he talked to us through the Care plan nothing was too much trouble. We didn’t feel pressured into buying and we didn’t feel pressured on time.
3 April 2026
Reply from DFS Furniture - Romford
Good Morning,
Thank you for your kind 5* review. We are really happy to hear you enjoyed your experience in store. We look forward to you receiving the furniture!
Kind Regards,
Lorraine A
DFS Central Customer Support
Our Salesman, Aadil, was excellent
Our Salesman, Aadil, was extremely helpful and knowledgeable about the products in store. Aadil spent a lot of time and patience in assisting us to select our purchase.
2 April 2026
Reply from DFS Furniture - Romford
Good morning,
Thanks for your lovely feedback, we’re glad to hear Aadil met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Very good service
2 April 2026
Reply from DFS Furniture - Romford
Good morning Martin,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Romford
Good morning,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
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