DFS Furniture - Preston Reviews 

6,987
TrustScore 5 out of 5

4.9

Mariners Way, PR2 2YN Preston, GB


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Rated 5 out of 5 stars

Absolutely amazing, we have been looking around for a sofa for sometime now.. we had seen something online so decided to call into the Preston branch.. Well we couldn’t be happier the young sales gen... See more

Company replied

Rated 5 out of 5 stars

We were looked after by Denzel in the Preston store, he was really helpful and we never felt pushed or rushed. The other staff were also helpful in pointing out similar models that we had seen online,... See more

Company replied

Rated 5 out of 5 stars

We bought from the Preston store, staff were friendly and welcoming and left you to look around rather than following you but also they were extremely helpful when we asked any questions

Company replied

Rated 5 out of 5 stars

Really relaxed and easy process. Didn't feel "salesy" nothing pushed. Not recieved the couch yet but selection and sale was an smooth process. Grant was particularly nice and took the time to sit and... See more

Company replied


Company details

  1. Furniture Store
  2. Furniture Accessories
  3. Home Goods Store
  4. Living Room Furniture Store
  5. Sofa Store
  6. Upholstery Shop

Written by the company

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Written by the company


Contact info

4.9

Excellent

TrustScore 5 out of 5

7K reviews

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4.9

All reviews

(6,987)

98,950 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer service nothing was too…

Great customer service nothing was too much trouble for the sales team they were so helpful , great experience overall

5 July 2026
DFS Furniture - Preston logo

Reply from DFS Furniture - Preston

Hello,

Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!

Kind regards,

Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

Great friendly staff

Great friendly staff, thanks to Sarah and Mo. They helped us quickly

5 July 2026
DFS Furniture - Preston logo

Reply from DFS Furniture - Preston

Hello,

Thank you for your lovely review.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

DFS Furniture Preston

Having shopped at DFS some years ago buying a lounge suite i decided to go back after being very satisfied with my purchase. I popped in to have a look for a reclining chair and found one i loved so I punched it. The staff were lovely and friendly and extremely helpful.

5 July 2026
DFS Furniture - Preston logo

Reply from DFS Furniture - Preston

Hello,

Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

I was served by Lee at your store at…

I was served by Lee at your store at Mariners Way Preston. He paid attention to me as soon as I arrived. I already had an idea of what I wanted and we went through some options and I made my choice. Lee was very friendly and pleasant and efficient and I enjoyed talking with him. He explained all the important legal stuff very clearly. He’s doing a good job for your company

4 July 2026
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Reply from DFS Furniture - Preston

Hello,

Thank you so much for sharing your 5 star review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store. We hope you enjoy your furniture when it arrives in your home!

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Relaxed time spent in store not…

Relaxed time spent in store not pressured in to anything
Pleased with how the sale went and the staff were really helpful.
Overall a good experience
Thank you

3 July 2026
DFS Furniture - Preston logo

Reply from DFS Furniture - Preston

Hello,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,
Lorraine A DFS Customer Support

Rated 5 out of 5 stars

What a lovely experience I had today…

What a lovely experience I had today visiting dfs store in Preston, I was greeted by Sarah who was very welcoming when I come in, she helped direct me to the sofa I had in mind, she made me a coffee and we sat and discussed the style and type of sofa I wanted, I had a look around at a few and with her help we managed to order the sofa I wanted. Couldn’t ask for better customer service 10/10

3 July 2026
DFS Furniture - Preston logo

Reply from DFS Furniture - Preston

Hello,

Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.

Kind Regards,

Lorraine A
DFS Central Customer Support

Rated 5 out of 5 stars

Customer Service and staff were really…

Customer Service and staff were really welcoming! Cleared all the queries

2 July 2026
DFS Furniture - Preston logo

Reply from DFS Furniture - Preston

Good Afternoon,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Jamie was really lovely and had all the…

Jamie was really lovely and had all the information we needed. He didn't push me and let me take my time choosing the recliner chair I wanted. The other staff were very friendly also. All in all it was a very friendly and service experience.

2 July 2026
DFS Furniture - Preston logo

Reply from DFS Furniture - Preston

Good Afternoon,

Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Jamie.

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Not pressured went in and was welcomed…

Not pressured went in and was welcomed and left to browse once we decided the service was excellent from dfs we have had all sofas from here and never been disappointed

1 July 2026
DFS Furniture - Preston logo

Reply from DFS Furniture - Preston

Good Afternoon,

Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

5 star customer service!

We were very impressed with how thorough and professional Greg was during our visit to DFS in Preston. He was also super friendly and provided an excellent cup of coffee :-)
Many thanks & all the best.

30 June 2026
DFS Furniture - Preston logo

Reply from DFS Furniture - Preston

Hello Brenda,

Thank you so much for your kind review, we’re happy to hear you had a lovely experience when visiting our store and received refreshments. We look forward to welcoming you again next time!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Had a great salesperson in Gregory…

Had a great salesperson in Gregory Elsom great experience and very helpful ordered paid and now its been delivered two weeks early
DFS are the best in the bussiness

18 June 2026
DFS Furniture - Preston logo

Reply from DFS Furniture - Preston

Hello,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind regards,

Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

I would like to say Denzil was…

I would like to say Denzil was absolutely great and can’t thank him enough for helping me! Great customer service I would recommend him to my friends and family

30 June 2026
DFS Furniture - Preston logo

Reply from DFS Furniture - Preston

Hello, thank you so much for your review. We are so happy to hear this!

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

The sales assistant was amazing

The sales assistant was amazing , approachable , extremely helpful and answered all my questions.

30 June 2026
DFS Furniture - Preston logo

Reply from DFS Furniture - Preston

Hi there, thank you for taking the time to leave a 5-star review!😊

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

We had Greg as our sales rep and he was…

We had Greg as our sales rep and he was amazing. Supportive and very patient. My daughter had the best of the shopping g experience because of Greg. And the sofa, amazing

23 June 2026
DFS Furniture - Preston logo

Reply from DFS Furniture - Preston

Good Afternoon,

Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Greg.

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Denzel

The staff member that helped us was very informative and very friendly making the experience feel more comfortable all round

29 June 2026
DFS Furniture - Preston logo

Reply from DFS Furniture - Preston

Hello,

We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!

Kind regards,

Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

Great Customer service from the Preston DFS store…

The whole experience buying my new sofa was made easier by the friendly, professional Salesman Ian at the Preston DFS store.
There was a non pressure approach. I had previously viewed the furniture I went onto buy online and I was shown similar alternatives in different sizes before I made up my mind ,which helped me know this was the right one for me.
Nothing was too much trouble and the order was explained thoroughly in detail step by step.
I would recommend using this store and all the staff I dealt with today including the lady who made us refreshments, thankyou

29 June 2026
DFS Furniture - Preston logo

Reply from DFS Furniture - Preston

Hello,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards
Lorraine A DFS Customer Support

Rated 5 out of 5 stars

Denzil's service was 10/10.

Denzil's service was 10/10.
Preston store.
Very friendly, patient and helpful.
Thank you Denzil

28 June 2026
DFS Furniture - Preston logo

Reply from DFS Furniture - Preston

Thanks for this fabulous review. We appreciate you sharing it with others!

Kind Regards,
Vanessa
DFS Customer Support

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