The whole experience buying my new sofa was made easier by the friendly, professional Salesman Ian at the Preston DFS store. There was a non pressure approach. I had previously viewed the furnitur... See more
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We found a sofa we liked quite quickly and the salesman (I think his name was Fez), was brilliant with his knowledge and friendliness. Everything was sorted smoothly and swiftly and Fez explained all... See more
Company replied
Had a great salesperson in Gregory Elsom great experience and very helpful ordered paid and now its been delivered two weeks early DFS are the best in the bussiness
Company replied
First of all the staff, Denzel greeted us when we arrived and was not pushy. We knew exactly what we wanted online but needed more information. Denzel gave us lots of information on the leather chair... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Mariners Way, PR2 2YN, Preston, United Kingdom
- 0333 999 9753
4.9
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Had a great salesperson in Gregory…
Had a great salesperson in Gregory Elsom great experience and very helpful ordered paid and now its been delivered two weeks early
DFS are the best in the bussiness
18 June 2026
Reply from DFS Furniture - Preston
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Excellent really happy with the service…
Excellent really happy with the service and the customer care
23 June 2026
Reply from DFS Furniture - Preston
Hello, thank you so much for your review. We are so happy to hear this!
Kind Regards,
Vanessa
DFS Customer Support
I would like to say Denzil was…
I would like to say Denzil was absolutely great and can’t thank him enough for helping me! Great customer service I would recommend him to my friends and family
30 June 2026
Reply from DFS Furniture - Preston
Hello, thank you so much for your review. We are so happy to hear this!
Kind Regards,
Vanessa
DFS Customer Support
The sales assistant was amazing
The sales assistant was amazing , approachable , extremely helpful and answered all my questions.
30 June 2026
Reply from DFS Furniture - Preston
Hi there, thank you for taking the time to leave a 5-star review!😊
Kind Regards,
Vanessa
DFS Customer Support
We had Greg as our sales rep and he was…
We had Greg as our sales rep and he was amazing. Supportive and very patient. My daughter had the best of the shopping g experience because of Greg. And the sofa, amazing
23 June 2026
Reply from DFS Furniture - Preston
Good Afternoon,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Greg.
Kind Regards,
Jordan
DFS Customer Support
Denzel
The staff member that helped us was very informative and very friendly making the experience feel more comfortable all round
29 June 2026
Reply from DFS Furniture - Preston
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Great Customer service from the Preston DFS store…
The whole experience buying my new sofa was made easier by the friendly, professional Salesman Ian at the Preston DFS store.
There was a non pressure approach. I had previously viewed the furniture I went onto buy online and I was shown similar alternatives in different sizes before I made up my mind ,which helped me know this was the right one for me.
Nothing was too much trouble and the order was explained thoroughly in detail step by step.
I would recommend using this store and all the staff I dealt with today including the lady who made us refreshments, thankyou
29 June 2026
Reply from DFS Furniture - Preston
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Denzil's service was 10/10.
Denzil's service was 10/10.
Preston store.
Very friendly, patient and helpful.
Thank you Denzil
28 June 2026
Reply from DFS Furniture - Preston
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Ian and Fez were amazing in dealing…
Ian and Fez were amazing in dealing with all my enquiries before making my decision on the sofas I wanted. They were very patient, highly recommend.
28 June 2026
Reply from DFS Furniture - Preston
Hello, thank you so much for your review. We are so happy to hear this!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Preston
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Great sofa & customer experience
We found a sofa we liked quite quickly and the salesman (I think his name was Fez), was brilliant with his knowledge and friendliness. Everything was sorted smoothly and swiftly and Fez explained all of the warranty and payment options clearly, making our first trip to DFS a good experience.
27 June 2026
Reply from DFS Furniture - Preston
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Fez met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Fez was very friendly helpful but…
Fez was very friendly helpful but wasn’t pushy… explaining various options/features and leaving me to have a think! Nice professional young man 👍🏻👍🏻👍🏻🤩
27 June 2026
Reply from DFS Furniture - Preston
Good Morning,
Thank you for leaving us a 5* review. We are really happy that Fez met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
Sofa
First time buying a sofa and Denzil was there to help the process go very smoothly his knowledge on all the sofas we looked at was brilliant there was no pressure which was lovely thankyou for all your help today
27 June 2026
Reply from DFS Furniture - Preston
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Denzil met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Very helpful and knowledgeable guy
27 June 2026
Reply from DFS Furniture - Preston
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Had a sofa delivered
Had a sofa delivered. I was very pleased with the delivery and the staff were very professional. The only issue was they sent the wrong cleaning wipes for fabric my sofa is leather. The delivery men assured me the correct wipes would be sent through the post as I have already paid for them. Really pleased with DFS delivery.
22 June 2026
Unprompted review
Reply from DFS Furniture - Preston
Good Morning,
Thank you for sharing your 5* review and that our drivers met your expectations! We hope you love your new furniture
Kind Regards,
Jordan
DFS Central Customer Support
We had a very friendly and…
We had a very friendly and knowledgeable sales person it was a good experience.
25 June 2026
Reply from DFS Furniture - Preston
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
The staff member that helped us with…
The staff member that helped us with our sofa order was very helpful. He went over every detail with us and ensured we were completely happy before confirming the order.
24 June 2026
Reply from DFS Furniture - Preston
HelloSidra,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Preston
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Very patient and helpful sales…
Very patient and helpful sales assistant. Nothing was too much trouble.
10 June 2026
Reply from DFS Furniture - Preston
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Patient knowledgeable helpful
22 June 2026
Reply from DFS Furniture - Preston
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
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