Absolutely amazing, we have been looking around for a sofa for sometime now.. we had seen something online so decided to call into the Preston branch.. Well we couldn’t be happier the young sales gen... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We were looked after by Denzel in the Preston store, he was really helpful and we never felt pushed or rushed. The other staff were also helpful in pointing out similar models that we had seen online,... See more
Company replied
Really relaxed and easy process. Didn't feel "salesy" nothing pushed. Not recieved the couch yet but selection and sale was an smooth process. Grant was particularly nice and took the time to sit and... See more
Company replied
We were allowed to wander freely throughout the store until we reached the point where we had decided. At that point we found a member of staff who was excellent in the way in the way he dealt with us... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Mariners Way, PR2 2YN, Preston, United Kingdom
- 0333 999 9753
4.9
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Really efficient and helpful sales team…
Really efficient and helpful sales team very knowledgeable about the product we purchased. Sarah was so friendly, a credit to your company.
15 August 2026
Reply from DFS Furniture - Preston
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
Friendly
Friendly, helpful staff, not pushy, left us to browse and available when we needed help.
15 August 2026
Reply from DFS Furniture - Preston
Hello,
Thank you for your lovely review.
Kind regards,
Holly M
DFS Customer Support
Great service and advice from Sarah…
Great service and advice from Sarah when choosing our chairs - could not have been more helpful
15 August 2026
Reply from DFS Furniture - Preston
Hello,
Thank you for sharing your great review with us.
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Preston
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Sarah looked after us from the moment…
Sarah looked after us from the moment we walked in the door I didn’t know exactly what I wanted and she glided me through the options took her time and not pushy at all unlike other furniture shops that I have visited very patient and listened to what I needed and not what she thinks I should have excellent service from this young lady 100% 👋🏻
14 August 2026
Reply from DFS Furniture - Preston
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Sarah met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
The staff where very helpful asked us …
The staff where very helpful asked us what we were looking for soon as we walked in told them and they pointed us in the right area then left us alone while we chose what we wanted then answered all our questions about the furniture we wanted and then we made up our minds and bought the furniture thank s to very helpful staff.
13 August 2026
Reply from DFS Furniture - Preston
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!
Kind regards
Holly M
DFS Customer Support
Got free delivery because I spoke to…
Got free delivery because I spoke to the manager who invited me to have a deal put in place. When asked if I was paying in cash, he offered a deal. And i was buying £2,000 worth of items. Brilliant quality furniture. Awesome customer service. All good !
6 August 2026
Reply from DFS Furniture - Preston
Hello Nicole,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Shop was well presented cool and very…
Shop was well presented cool and very welcoming no issues whatsoever. The sales team were extremely friendly and most helpful. Thanks so much for superb service. Andrew & Debbie Harwood
11 August 2026
Reply from DFS Furniture - Preston
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Denzel was very helpful an informative
Denzel was very helpful an informative, he was very clear on everything and very friendly guy. Made my buying experience easy.
11 August 2026
Reply from DFS Furniture - Preston
Hello Chris,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
I was pleased with the service I…
I was pleased with the service I received. The range of furniture was impressive. The ordering was easy. Delicious coffee!!
10 August 2026
Reply from DFS Furniture - Preston
Good Morning,
Thank you for your kind 5* review. We are really happy to hear you enjoyed your experience in store. We look forward to you receiving the furniture!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Preston
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Absolutely fantastic service it was the…
Absolutely fantastic service it was the best service we had made to feel welcome and very helpful thank you DFS
10 August 2026
Reply from DFS Furniture - Preston
Hello John,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
I have bought from DFS several times…
I have bought from DFS several times now. Like the choice and range of products. Greg was very helpful and explained everything to me. Even got a lovely cup of coffee.
9 August 2026
Reply from DFS Furniture - Preston
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Reply from DFS Furniture - Preston
Hello,
Thank you for your great review.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Preston
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Reply from DFS Furniture - Preston
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Reply from DFS Furniture - Preston
Hello,
Thank you for your great feedback.
Kind regards,
Holly M
DFS Customer Support
Denzel was super helpful.
9 August 2026
Reply from DFS Furniture - Preston
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Great choice of sofas
Great choice of sofas, found the one I liked online and found in store. Was exactly as we wanted and the gentleman who helped was brilliant, so helpful and knowledgable about the sofa and chairs we were after. Great visit and got the sofa we wanted
9 August 2026
Reply from DFS Furniture - Preston
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Lorraine E
DFS Central Customer Support
Reply from DFS Furniture - Preston
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine E
DFS Customer Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.