we visited the store in Castle marina nottingham, we found just what we were looking for as soon as we entered the shop, the sales girl was lovely, very cheerful and friendly, she was very helpful and... See more
Company replied
Location
Switch locationCastle Bridge Road, Castle Meadow Retail Park, NG7 1FW Nottingham, GB
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We had a fantastic experience thanks to Earl. He was such a lovely, friendly and funny man who made the whole process enjoyable from start to finish. He took the time to help us find the perfect sofa,... See more
Company replied
The sales assistant was very good, explained everything very clearly & concisely. Clearly very good & knowledgeable of her job. Had a very nice free cup of coffee while we going through the process of... See more
Company replied
From the minute we ordered our new sofas we knew we had made the right choice - after taking our time and looking around for a while. We would Definitely recommend you give DFS a consideration.
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Castle Bridge Road, Castle Meadow Retail Park, NG7 1FW, Nottingham, United Kingdom
- 0333 999 9761
4.9
Excellent
7K reviews
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Go out of their way to help
Very friendly staff who go out of their way to help you find what you want - Ellie even stayed after closing to help me with my order.
25 July 2026
Reply from DFS Furniture - Nottingham
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
The service was good
25 July 2026
Reply from DFS Furniture - Nottingham
Good Morning,
Amazing review, thanks for sharing!
Kind Regards,
Jordan
DFS Customer Support
Being able to sit in each and every…
Being able to sit in each and every couch and chair as a family, even with a loud and over excited 4 year old. Just made it better. I am not just buying something for myself but for our entire family, and I wanted us all to be excited about it. Some stores just don’t understand what it means to be a family, but dfs does!
18 July 2026
Reply from DFS Furniture - Nottingham
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Earl was very polite and helpful
Earl was very polite and helpful, gave all the info and
25 July 2026
Reply from DFS Furniture - Nottingham
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Nottingham
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Go somewhere else
Sales staff in store were friendly and helpful. However what happens when you have left the store with items purchased is an absolute shambles. We were told our items would not be ready until September. We were surprised when we were notified that they were ready for delivery in July, when we were due to be away, customer services left us feeling that we were in the wrong when we couldn't accommodate delivery date. We were later given another delivery date, so we cut our time away short, only for that delivery to be cancelled that day without our knowledge, we only found out after calling customer services after delivery time expired. Another day has been arranged but I don't hold out much hope. Absolute shambles!
25 July 2026
Unprompted review
Reply from DFS Furniture - Nottingham
Good Morning,
Thank you for taking the time to leave your review, your feedback is always greatly appreciated.
We're very sorry for the overall experience you have experienced with DFS and for any lack of communication in relation to your order. It is really disappointing to hear and certainly not the level of service we aim to provide to our customers.
Due to the nature of the issues raised within this review, we have escalated this internally to the relevant department to ensure you are contacted within 72- working hours.
If you do require any further assistance in the meantime, please don't hesitate to contact us.
Jordan
DFS Customer Support
It was a very pleasant experience
It was a very pleasant experience, and felt welcome. Want to make thank you to Denis, who was so helpful, even when I came back worrying about fitting settee through our door.
4 July 2026
Reply from DFS Furniture - Nottingham
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review.
Kind regards
Holly M
DFS Customer Support
Extremely professional
Extremely professional, knowledgeable and helpful. Stress free experience all round, would recommend to anyone. Thank you
23 July 2026
Reply from DFS Furniture - Nottingham
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Very helpful young lady
23 July 2026
Reply from DFS Furniture - Nottingham
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Brilliant service both in store and on…
Brilliant service both in store and on the phone. Especially the lady on the phone dealt with my order and even when the phone call was cut off, she rang me back.
23 July 2026
Reply from DFS Furniture - Nottingham
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Reply from DFS Furniture - Nottingham
Hello Tracey,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
The service provided by Dennis was…
The service provided by Dennis was excellent . He was helpful informative polite and friendly . I have only knocked one star off as I thought delivery charge was high , but this was no reflection on Dennis who was professional and approachable .
21 July 2026
Reply from DFS Furniture - Nottingham
Hello Valerie,
We are really grateful for your kind words and for sharing your experience in our store with Dennis. Thank you very much and we look forward to seeing you again.
We are so sorry to hear you feel this way regarding the delivery charge. Our delivery charge is the same in-store, online and over the phone. Your delivery will be assembled in a room of your choice by professionals and the packaging of your furniture is then disposed of in a sustainable and responsible way.
Kind regards,
Lia
DFS Customer Support
At the store we was greeted by Dennis i…
At the store we was greeted by Dennis i have to say an absolute credit to DFS he’s an absolute star felt like i had known him for years
21 July 2026
Reply from DFS Furniture - Nottingham
Hello Jason,
Thanks for your lovely feedback, we’re glad to hear Dennis met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Great customer service from Ellie
Ellie was friendly, super helpful and polite and answered all of our questions.
Great customer service.
A wide range of styles of sofas at great prices.
All staff were friendly, cleaning lady in the store was a lovely lady, we were offered coffee too.
Excellent experience.
21 July 2026
Reply from DFS Furniture - Nottingham
Good Afternoon,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Lorraine A
DFS Central Customer Support
Earl who served us and took our order…
Earl who served us and took our order was absolutely amazing and was just so helpful. Thank you
21 July 2026
Reply from DFS Furniture - Nottingham
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Earl was very helpful we can’t…
Earl was very helpful we can’t recommend him enough. He helped us a lot
13 July 2026
Reply from DFS Furniture - Nottingham
Hello Jas,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
As a first-time buyer with DFS
As a first-time buyer with DFS, I couldn't be more satisfied with my experience. Everything was perfect from start to finish. The customer service was outstanding, and the staff were knowledgeable, professional, and friendly throughout the whole process.
A special thank you to Earl, who was incredibly helpful in choosing the perfect sofa. He took the time to answer all my questions, offered excellent advice, and made the entire experience easy and enjoyable.
I would definitely recommend DFS to anyone looking for quality furniture and excellent customer service. If you're lucky enough to be served by Earl, you'll be in the best hands. He truly deserves 100 stars out of 100 for his exceptional service! Lorena and George N.
20 July 2026
Reply from DFS Furniture - Nottingham
Hello,
Thank you so much for sharing your 5 star review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store. We hope you enjoy your furniture when it arrives in your home!
Kind regards,
Holly M
DFS Customer Support
Dennis at castle marina was fantastic
Dennis at castle marina was fantastic
Not pushy to sell extras and made us feel very at ease.He explained everything clearly and was very helpful with trying to find a suitable
Footstool nothing was too much trouble for him.
Thanks.
20 July 2026
Reply from DFS Furniture - Nottingham
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Disappointing After Sales
Very disappointed with the service we received. After placing the order the assistant assured us she would call with a follow up. I received an email to say DFS are expecting my sofa only to receive a phone call a week later to say it wasn’t ordered which has now put my delivery date back. All nice to you in the shop but after sales is non existent!
12 July 2026
Reply from DFS Furniture - Nottingham
Good Afternoon,
Thank you for taking the time to leave your review, your feedback is always greatly appreciated.
We're very sorry for the overall experience you have experienced with DFS and for any lack of communication in relation to your order. It is really disappointing to hear and certainly not the level of service we aim to provide to our customers.
Due to the nature of the issues raised within this review, we have escalated this internally to the relevant department to ensure you are contacted within 72- working hours.
If you do require any further assistance in the meantime, please don't hesitate to contact us.
Jordan
DFS Customer Support
Libby and Dennis at the DFS store…
Libby and Dennis at the DFS store located in Castle Marina Retail Park Nottingham were very helpful. I appreciate them🤝
19 July 2026
Reply from DFS Furniture - Nottingham
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
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