We had a fantastic experience thanks to Earl. He was such a lovely, friendly and funny man who made the whole process enjoyable from start to finish. He took the time to help us find the perfect sofa,... See more
Company replied
Location
Switch locationCastle Bridge Road, Castle Meadow Retail Park, NG7 1FW Nottingham, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
My experience was made perfect by Dennis, who was just wonderful. He was very informative, helpful, patient and mostly a genuinely nice person, who made us feel welcome and comfortable. I couldn’t ask... See more
Company replied
Very helpful staff member Ellie @ Nottingham, went above and beyond to help! Finding exact swatches and giving us more information regarding the sofa spec amd sizes.Explained everything in detail. Cle... See more
Company replied
Everything was explained fully and time was given to allow me to make informed choices. Staff member was friendly and approachable without being overbearing - thank you
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Castle Bridge Road, Castle Meadow Retail Park, NG7 1FW, Nottingham, United Kingdom
- 0333 999 9761
4.9
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Sofa purchase
Called at the DFS Nottingham to have a look around for a couple of sofas..I have to say LIBBy greatly assisted me and I ended up buying 2 X new sofas..she gave me confidence and the sofas were just what I wanted..LiBBY is a credit to DFS and I am over the moon with my purchase..thankyou LIBBY
15 August 2026
Friendly and welcoming
Friendly and welcoming. I always use DFS for furniture.
Non complicated and thorough
15 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Everything was explained fully and time…
Everything was explained fully and time was given to allow me to make informed choices. Staff member was friendly and approachable without being overbearing - thank you
15 August 2026
Reply from DFS Furniture - Nottingham
Good Afternoon,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
Members of staff were nice
Members of staff were nice, very polite and very informative
15 August 2026
Reply from DFS Furniture - Nottingham
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Very helpful remember as staff good…
Very helpful remember as staff good service nice atmosphere bought a sofa 30 years ago from DFS and was very good quality.
2 August 2026
Reply from DFS Furniture - Nottingham
Good Morning,
Thank you for your kind 5* review. We are really happy to hear you enjoyed your experience in store. We look forward to you receiving the furniture!
Kind Regards,
Jordan
DFS Customer Support
Outstanding service from Earl at the…
Outstanding service from Earl at the Nottingham store!
Shopping for furniture online had become an overwhelming and exhausting experience, but my visit to the DFS store in Nottingham changed everything. The entire team was incredibly welcoming, but Earl truly stood out.
His patience, perseverance, and warm demeanor were exceptional. Managing customer needs in retail is a highly demanding job, and I was deeply impressed by how flawlessly Earl handled every aspect of our transaction.
Because of his outstanding service, I am now a loyal customer and will gladly choose DFS every time. Thank you, Earl, and thank you to the Nottingham team.
21 July 2026
Reply from DFS Furniture - Nottingham
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Ellie she made it so clear and was very…
Ellie she made it so clear and was very helpful answering all the questions and very friendly top marks and will ask for all the time xx
12 August 2026
Reply from DFS Furniture - Nottingham
Hello Kiran,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Nottingham
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Very helpful member of staff who carefully talked us through the whole process
Very helpful member of staff
10 August 2026
Reply from DFS Furniture - Nottingham
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Lorraine E
DFS Central Customer Support
Denis was fantastic really helpful and…
Denis was fantastic really helpful and very friendly. Thank you.
11 August 2026
Reply from DFS Furniture - Nottingham
Hello Keeleigh,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Nottingham
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Very friendly and knowledgeable staff
Very friendly and knowledgeable staff. Was not pressured or approached on arrival which was great! Very comfortable experience and ended up purchasing a new sofa! Thank you for your help guys
10 August 2026
Reply from DFS Furniture - Nottingham
Hello Tianna,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Settee purchase
A great friendly, professional service, had a lovely latte whilst processing information.
9 August 2026
Reply from DFS Furniture - Nottingham
Good Afternoon,
We really appreciate you taking the time to give us a 5* rating, thank you very much!
Kind Regards,
Jordan
DFS Customer Support
Attentive and helpful
Very warm, polite and professional care from all sales staff. Very attentive and helpful during the whole view and purchase process.
9 August 2026
Reply from DFS Furniture - Nottingham
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
Excellent sales person
Excellent sales person, Lee in Nottingham knew all about the product and talked us clearly through the order. Brian was also excellent, reviewing everything.
9 August 2026
Reply from DFS Furniture - Nottingham
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Lee.
Kind Regards,
Jordan
DFS Customer Support
Great experience
Great experience from start to finish. Libby was very helpful and attentive. Looking forward to our new sofa when it arrives.
9 August 2026
Reply from DFS Furniture - Nottingham
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Libby.
Kind Regards,
Jordan
DFS Customer Support
Very helpful and experienced staff…
Very helpful and experienced staff member called Denis. Talked us through and explained everything in detail. Very happy experience
9 August 2026
Reply from DFS Furniture - Nottingham
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
Fantastic service from Dennis
My experience was made perfect by Dennis, who was just wonderful. He was very informative, helpful, patient and mostly a genuinely nice person, who made us feel welcome and comfortable. I couldn’t ask for better service because the service we got was amazing. Thank you Dennis for your time. I would highly recommend buying from this shop.
8 August 2026
Reply from DFS Furniture - Nottingham
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
If you see something you like
It was easy to to and hopefully the sofas will be what they look like on line
1 August 2026
Reply from DFS Furniture - Nottingham
Hello,
Thank you for your kind feedback.
Kind regards
Holly M
DFS Customer Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.