DFS Furniture - Northampton Reviews 

3,862
TrustScore 5 out of 5

4.9

18-20 Towcester Road, NN1 1EE Northampton, GB


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Rated 5 out of 5 stars

Went to the Northampton dfs . We bought 2x 4 seater Dolcie sofas .. the member of staff was very knowledgeable, very polite and very helpful finding us the best deal. He gave us space to look around a... See more

Company replied

Rated 5 out of 5 stars

Had a nice experience in DFS riverside, after lots of looking we settled on a sofa and our experience was very relaxed. Reece Wilson served us and was extremely professional. He answered all of our qu... See more

Company replied

Rated 5 out of 5 stars

We made our visit to DFS today to initaily browse as looking for new 3 seater and 2 seater. Wife had idea what she wanted and indeed found it, within the vast stock . We were greeted by antony, o... See more

Company replied

Rated 5 out of 5 stars

This was our 3rd time viewing the sofa so we were well set on this being the choice for us. The 3rd time we were assisted by a gentleman called Reece, and he was very informative and talked us throug... See more

Company replied


Company details

  1. Furniture Store
  2. Furniture Accessories
  3. Home Goods Store
  4. Living Room Furniture Store
  5. Sofa Store
  6. Upholstery Shop

Written by the company

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Written by the company


Contact info

  • 18-20 Towcester Road, NN1 1EE, Northampton, United Kingdom

  • 0333 999 9744

4.9

Excellent

TrustScore 5 out of 5

4K reviews

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4.9

All reviews

(3,862)

98,950 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We ordered the ADA sofa in store with…

We ordered the ADA sofa in store with Tina today. She was very informative and efficient with helping us. Can't wait for our sofa to be delivered now. Very happy customers. Thank you Tina!

24 August 2026
DFS Furniture - Northampton logo

Reply from DFS Furniture - Northampton

Hello,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Went to the Northampton dfs

Went to the Northampton dfs . We bought 2x 4 seater Dolcie sofas .. the member of staff was very knowledgeable, very polite and very helpful finding us the best deal. He gave us space to look around and wasn’t pushy at all .. we appreciated that … everything was explained in Detail .. we bought the 5 year extra cover , and wasn’t pushing into buying this .. the cover is well worth it and he explained every virtuality if we needed to claim .. honestly , we would definitely go back to DFS.. it was the best service

23 August 2026
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Reply from DFS Furniture - Northampton

Hello Tracie,

Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

yes very happy with the service the…

yes very happy with the service the woman was very helpful

21 August 2026
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Reply from DFS Furniture - Northampton

Hello,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind regards,

Lorraine E
DFS Customer Support

Rated 5 out of 5 stars

Pleasant experience

Pleasant experience. Spoke to Reece who was excellent ,very helpful and knowledgeable. When I went back to place the order Reece was on holiday so I placed the order with Elisha who was extremely helpful and knowledgeable . It was a very pleasant experience.

19 August 2026
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Reply from DFS Furniture - Northampton

Hello Mrs Hooker,

We are really grateful for your kind words and for sharing your experience in our store with Reece. Thank you very much and we look forward to seeing you again!

Kind regards,

Lia
DFS Customer Support

Rated 3 out of 5 stars

Go back in store multiple times to test out this sofa

The sofa itself looks nice and comfy but once you sit down on it it's like being sat bold upright.
Not at all comfortable. I am giving it time for the sofa materials to 'settle down' but I'm not holding out hope.
End up with back ache and bottom ache as the seat unit is very firm.
When we purchased in store the one we sat on wasn't so upright and firm otherwise I wouldn't have purchased it.
If you want a sofa for comfort then avoid the Roseley range. If you want it for style for a reception room then it's ok .

17 February 2026
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Reply from DFS Furniture - Northampton

Good morning Hayley,

Thank you for sharing your feedback with us, it is disappointing to hear you are not finding your new furniture very comfortable! We advise to allow 6-8 weeks for the interiors to settle with regular usage, the sofas in-store are used almost daily and so have softened with use over time.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Professioanl sales ,not pushy!!!

We made our visit to DFS today to initaily browse as looking for new 3 seater and 2 seater. Wife had idea what she wanted and indeed found it, within the vast stock .
We were greeted by antony, of whom was.very plaesent and professional and most importantly...not pushy!!
He assisted us pointing out all options including, ( try and test whatever you want ,don't be afraid).
We.did this and kept coming back to the one my wife had found . Antony didn't push or hound us leaving us to debate our options ,calling by with a simple nod ,stopping to advise oir questions and leaving us again to talk . This is a professional appach I like, we then called antony over and told him our views and intentions, to which again antony acted with such professionalism we made our purchase from DFS and not pursue others retailers .
Overall id highly recommend DFS on Northampton if your looking to buy new furniture, i will certainly return in the future 👍👍

19 August 2026
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Reply from DFS Furniture - Northampton

Hello,

Thank you so much for sharing your 5 star review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store. We hope you enjoy your furniture when it arrives in your home!

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Customer satisfaction

The girl who served me was a joy to deal with.
She was very knowledgeable about the item.
Gave me lots of information, extremely patient and friendly.

19 August 2026
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Reply from DFS Furniture - Northampton

Hello Ivy,

Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Table buy

We had visited previously to look at sofa’s and my wife loved a coffee table and mentioned it a few times in the passing days , so today I went back and purchased it , the salesman was really helpful gave me all the info like delivery times ect before I committed to the purchase , that’s how It should be done

19 August 2026
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Reply from DFS Furniture - Northampton

Hello Richard,

Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Five star service

We were not hassled the moment we walked in but then ask if we were alright and to ask if we needed anything. When we asked we were treated professionally. We bought our last suite from you some years ago so we can recommend you as we have come back again.

19 August 2026
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Reply from DFS Furniture - Northampton

Hello,

Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Very Helpful gentleman explained…

Very Helpful gentleman explained everything very fully

18 August 2026
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Reply from DFS Furniture - Northampton

Hello Barbara,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Very helpful and efficient

Very helpful and efficient
Just the right amount of service not too intrusive but very accessible and helpful when needed

17 August 2026
DFS Furniture - Northampton logo

Reply from DFS Furniture - Northampton

Hello,

Thank you for sharing your great feedback with us.

Kind regards
Holly M
DFS Customer Support

Rated 5 out of 5 stars

A smooth purchasing experience

A smooth purchasing experience with informative & helpful staff, without feeling pressurised at any point.

16 August 2026
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Reply from DFS Furniture - Northampton

Good Morning,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

The sales person was informative and…

The sales person was informative and very courteous to my husband and myself. He explained everything to us and was helpful

17 August 2026
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Reply from DFS Furniture - Northampton

Hello,

Your feedback is greatly appreciated, thank you for sharing your review with others and we look forward to you receiving your new furniture!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

This was our 3rd time viewing the sofa…

This was our 3rd time viewing the sofa so we were well set on this being the choice for us.
The 3rd time we were assisted by a gentleman called Reece, and he was very informative and talked us through the upkeep of the sofa to ensure it would fit well with our lifestyle.

9 August 2026
DFS Furniture - Northampton logo

Reply from DFS Furniture - Northampton

Hello,

Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Really helpful and informative without…

Really helpful and informative without being pushy. Lots of choice and styles

13 August 2026
DFS Furniture - Northampton logo

Reply from DFS Furniture - Northampton

Hello,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind regards,

Lorraine E
DFS Customer Support

Rated 5 out of 5 stars

YOUR SELECTION OF SOFAS IS GREAT SPOILT…

YOUR SELECTION OF SOFAS IS GREAT SPOILT FOR CHOICE AND YOUR STAFF WHERE GREAT

11 August 2026
DFS Furniture - Northampton logo

Reply from DFS Furniture - Northampton

Hello,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,
Lorraine E DFS Customer Support

Rated 5 out of 5 stars

Service

The sales woman, I think her name was Alesha, took time with us, didn’t feel rushed and was able to take our time deciding. She helped with some suggestions and couldn’t have been more helpful and even offered a lovely coffee

9 August 2026
DFS Furniture - Northampton logo

Reply from DFS Furniture - Northampton

Hello Jill,

Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Great service

Clear and honest communication, never felt pressured to buy anything.
Really good service

10 August 2026
DFS Furniture - Northampton logo

Reply from DFS Furniture - Northampton

Good Afternoon,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind Regards,

Jordan
DFS Customer Support

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