DFS Furniture - Milton Keynes Reviews 

8,177
TrustScore 5 out of 5

4.9

Snowdon Drive, Cairngorm Gate, MK6 1AZ Milton Keynes, GB


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Rated 5 out of 5 stars

Wonderful experience purchasing my mattress. I was able to try each one without feeling watched, or that I would be approached and talked into a sale. When I did eventually indicate that I would like... See more

Company replied

Rated 5 out of 5 stars

Very good experience with Sam serving my husband and me. Really thorough with showing us the full Clarence range on your website so that we could have a combined offer of the coffee table, nest of tab... See more

Company replied

Rated 5 out of 5 stars

Your salesman, Mark, was most helpful. He showed me a number of settees that fitted my criteria. He answered my questions and explained to me what was involved in purchasing a settee from DFS. I now l... See more

Company replied

Rated 5 out of 5 stars

Rehan (unsure of spelling so apologies if its wrong ) was very welcoming and friendly as soon as we entered the store , he was very helpful and informative and made our sofa search pleasant ! Regularl... See more

Company replied


Company details

  1. Furniture Store
  2. Furniture Accessories
  3. Home Goods Store
  4. Living Room Furniture Store
  5. Sofa Store
  6. Upholstery Shop

Written by the company

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Written by the company


Contact info

  • Snowdon Drive, Cairngorm Gate, MK6 1AZ, Milton Keynes, United Kingdom

  • 0333 999 9772

4.9

Excellent

TrustScore 5 out of 5

8K reviews

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4.9

All reviews

(8,177)

93,853 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

DFS staff at Winterhill are very…

DFS staff at Winterhill are very friendly, experienced and knowledgeable. It was a pleasure to shop there.
Danielle was very helpful and pleasant, she took time to explain everything about my purchase.

23 July 2026
DFS Furniture - Milton Keynes logo

Reply from DFS Furniture - Milton Keynes

Hello,

Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!

Kind regards,

Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

Customer service was very professional…

Customer service was very professional and the employee was very helpful and was able to reassure me on any questions I had.

21 July 2026
DFS Furniture - Milton Keynes logo

Reply from DFS Furniture - Milton Keynes

Hello,

We are really grateful for your kind words and for sharing your experience!

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

I’m very satisfied with my experience

I’m very satisfied with my experience. The ladies in the showroom were welcoming and friendly, and Anna was exceptionally professional, polite, and helpful throughout. I would highly recommend them to anyone looking for excellent customer service.

22 July 2026
DFS Furniture - Milton Keynes logo

Reply from DFS Furniture - Milton Keynes

Hello,

Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Sofa

The staff were very helpful and had a great respect to the customer and never pestered me just made use a wear of how they were and if we need anything just asked

19 July 2026
DFS Furniture - Milton Keynes logo

Reply from DFS Furniture - Milton Keynes

Hello,

Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Customer service from Rehan was 10/10

Customer service from Rehan was 10/10
Helped to pick our two sofas and designed the lay out for us.
Thank you rehan

19 July 2026
DFS Furniture - Milton Keynes logo

Reply from DFS Furniture - Milton Keynes

Hello,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards
Lorraine A DFS Customer Support

Rated 5 out of 5 stars

Really helpful sales lady

Really helpful sales lady, was very patient with me trying everything and knowledgeable on the products

19 July 2026
DFS Furniture - Milton Keynes logo

Reply from DFS Furniture - Milton Keynes

Hello,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind regards,
Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

Mark was extremely helpful today and it…

Mark was extremely helpful today and it was just a fantastic experience. He’s very knowledgable and it helped me decide what I needed for the sofa that I was about to purchase. He even let us in a few minutes early. Thanks so much Mark!

19 July 2026
DFS Furniture - Milton Keynes logo

Reply from DFS Furniture - Milton Keynes

Hello,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind regards,
Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

I am very pleased with the DFS store in…

I am very pleased with the DFS store in Milton Keynes. The service was excellent; Ms. Ania was very pleasant and gave us great advice on everything.

4 July 2026
DFS Furniture - Milton Keynes logo

Reply from DFS Furniture - Milton Keynes

Hello,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind regards,
Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

Excellent Service :)

Anna was lovely. She was very professional with her advice without being at all intrusive. She was very thorough, making sure we understood everything. A lovely experience. Thank you ☺️

18 July 2026
DFS Furniture - Milton Keynes logo

Reply from DFS Furniture - Milton Keynes

Hello,

Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!

Kind regards,

Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

Anna at the DFS store in Milton Keynes - Amazing!

Anna at the DFS store in Milton Keynes is a credit to your company, she was professional, caring and thorough throughout the whole process of picking a new sofa for our first home, I can't thank her enough!
Please give this woman a raise!🙏

11 July 2026
DFS Furniture - Milton Keynes logo

Reply from DFS Furniture - Milton Keynes

Hello,

Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!

Kind regards,

Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

Was 3rd time visiting the store

Was 3rd time visiting the store, the sales assistant Anna was very helpful and remembered what we’d looked at previously but never felt under pressure to purchase

18 July 2026
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Reply from DFS Furniture - Milton Keynes

Hello,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind regards,

Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

Excellent service

Excellent service. We were served by Mark who was helpful understanding knowledgeable and also had a sense of humour.
The whole experience of choosing a sofa and purchasing was stress free.
Mark gave us plenty of space and time to make up our minds.

18 July 2026
DFS Furniture - Milton Keynes logo

Reply from DFS Furniture - Milton Keynes

Hello,

Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!

Kind regards,

Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

We registered a problem with sofas…

We registered a problem with sofas purchased three years ago. This was dealt with by two visits and a satisfactory outcome. We now have two new sofas ordered and waiting delivery. The service was professional and personable.

18 July 2026
DFS Furniture - Milton Keynes logo

Reply from DFS Furniture - Milton Keynes

Good Morning,

Thank you for your kind 5* review. We are really happy to hear you enjoyed your experience in store. We look forward to you receiving the furniture!

Kind Regards,

Lorraine A
DFS Central Customer Support

Rated 5 out of 5 stars

Very patient and accommodating

Very patient and accommodating

18 July 2026
DFS Furniture - Milton Keynes logo

Reply from DFS Furniture - Milton Keynes

Hello,

We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!

Kind regards,

Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

Friendly and welcoming

Friendly and welcoming

16 July 2026
DFS Furniture - Milton Keynes logo

Reply from DFS Furniture - Milton Keynes

Hello Louisa,

Thanks for the 5 stars! It's much appreciated

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Very friendly & informative

Very friendly & informative. Just enough to feel welcome and given enough information to make a decision but not pressured.

16 July 2026
DFS Furniture - Milton Keynes logo

Reply from DFS Furniture - Milton Keynes

Hello,

Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Very helpfull staff

Very helpfull staff. The lady that we spoke to was very nice.

12 July 2026
DFS Furniture - Milton Keynes logo

Reply from DFS Furniture - Milton Keynes

Hello,

Thank you for your 5 star review.

Kind Regards,
Holly M
DFS Customer Support

Rated 3 out of 5 stars

The easygliders were not delivered with…

The easygliders were not delivered with my sofas and I have found it very difficult to contact anyone. The online chat promised somebody would be in touch within 72 hours and it is now 4 days, they would not give me an email or phone number. The sofas are nice.

3 July 2026
DFS Furniture - Milton Keynes logo

Reply from DFS Furniture - Milton Keynes

Good morning,

Thank you for your feedback, please accept our apologies that your glides were not delivered with the rest of your furniture. We can confirm the glides will be posted out to you within 2 weeks.

Kind Regards,
Holly M
DFS Customer Support

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