DFS Furniture - Measham Reviews 

3,698
TrustScore 5 out of 5

4.9

Tamworth Road, DE12 7DU Measham, GB


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Rated 5 out of 5 stars

Pete the salesman was very friendly and knowledgeable about the recliner sofa that we wanted to purchase. He took us through the construction and build of the sofa and delivery time and date. He fully... See more

Company replied

Rated 5 out of 5 stars

I was a bit overwhelmed with the choice, my Son was with me though. When I had chosen what I wanted, an assistant came over, went through all my requirements, explained it all in detail. A very good e... See more

Company replied

Rated 5 out of 5 stars

Whole experience was relaxed and pleasant - after initial greeting, we were left to wander around at our leisure, being supplied with a tape measure when one was requested. Upon making a decision, as... See more

Company replied

Rated 5 out of 5 stars

We visited your Measham store a couple of weeks ago and spoke to a lovely gentleman named Pete. We went away to make sure our choice would fit in our living room. We returned today and luckily Pe... See more

Company replied


Company details

  1. Furniture Store
  2. Furniture Accessories
  3. Home Goods Store
  4. Living Room Furniture Store
  5. Sofa Store
  6. Upholstery Shop

Written by the company

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Written by the company


Contact info

4.9

Excellent

TrustScore 5 out of 5

4K reviews

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4.9

All reviews

(3,698)

100,319 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very pleasant and happy to answer any…

Very pleasant and happy to answer any questions

9 June 2026
DFS Furniture - Measham logo

Reply from DFS Furniture - Measham

Good Afternoon,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Very welcoming no pressure on us let us…

Very welcoming no pressure on us let us look round nice cup of coffee very happy

11 June 2026
DFS Furniture - Measham logo

Reply from DFS Furniture - Measham

Good Afternoon,

We really appreciate you taking the time to give us a 5* rating, thank you very much!

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Great customer service from Louise

We were greeted by Louise, who was very approachable and helpful. She went out of her way to source photos of an alternatives branches stock, putting our minds at ease. This was much appreciated. She took our order and explained additional care packages and guarantees. We thank her for her help!

14 June 2026
DFS Furniture - Measham logo

Reply from DFS Furniture - Measham

Hello,

Thank you so much for taking the time to write us a 5* review, your feedback is always appreciated. We are really happy to hear that you had a great experience in store with Louise.

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Jacqui/Jackie was amazing but maybe get the manager a desk!

Jacqui/Jackie was so wonderful - a really warm welcome and on hand for support but also not overpowering and allowed us our time to look around. So very knowledgable and helpful.

It was a shame a man (maybe the manager) was sat on a sofa having a coffee and a very loud phone call just behind us - didn’t acknowledge us once - made it hard to concentrate and not a good environment - another lady sat next to him to chill too - not the best first impression

Jacqui made it for us - absolutely excellent customer service, thank you

12 June 2026
DFS Furniture - Measham logo

Reply from DFS Furniture - Measham

Hello,

Thank you so much for sharing your 5 star review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store. We hope you enjoy your furniture when it arrives in your home!

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Very helpful and knowledgeable staff

Very helpful and knowledgeable staff. Product exactly what I wanted.

11 June 2026
DFS Furniture - Measham logo

Reply from DFS Furniture - Measham

Good Afternoon,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Brill great staff

Great brill staff

10 June 2026
DFS Furniture - Measham logo

Reply from DFS Furniture - Measham

Hello,

Thank you for your 5 star review.

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Found the person dealing with our order…

Found the person dealing with our order was very helpful, and told us everything we needed to know

2 June 2026
DFS Furniture - Measham logo

Reply from DFS Furniture - Measham

Hello,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind regards,
Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

We were served by Marianne

We were served by Marianne, she couldn’t be more helpful. She went above & beyond to help us. Showed us multiple items in the shop and even helped us plan our room layout and suggested different options so that we could have the sofa & cuddler that we’d seen. She sat us down with a coffee so that we could talk through our options and again couldn’t have done more for us. Our experience with her was a 10/10.

8 June 2026
DFS Furniture - Measham logo

Reply from DFS Furniture - Measham

Hello Andy & Amy,

We're really grateful you shared this amazing 5* review. We are glad to hear that Marianne helped you choose your lovely new furniture. It is really appreciated that you took the time to share your kind words and we hope you love your furniture when it arrives.

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Amazing Kate…

The experience was enhanced through the sales experience through all the help of our lovely sales assistant Kate.

7 June 2026
DFS Furniture - Measham logo

Reply from DFS Furniture - Measham

Hello,

We are really grateful for your kind words and for sharing your experience!

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Kate was fabulous

Kate was fabulous, really helpful, courteous and knowledgeable.

7 June 2026
DFS Furniture - Measham logo

Reply from DFS Furniture - Measham

Hello,

Thank you for your positive review.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Helpful without pressure

Pete was helpful without pressure. Asked a few basic questions regarding our needs and directed us to suitable items. Was on hand when we needed him and no pushy sales techniques.

2 June 2026
DFS Furniture - Measham logo

Reply from DFS Furniture - Measham

Hello Janet,

Thank you so much for taking the time to write us a 5* review, your feedback is always appreciated. We are really happy to hear that you had a great experience in store with Pete.

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

New settee

We visited your branch today, looking to purchase a new settee.
Kate help us choose one and her product knowledge was excellent. She was very helpful with choosing our purchase and the add on we choose.

4 June 2026
DFS Furniture - Measham logo

Reply from DFS Furniture - Measham

We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Great service

Great service. Very friendly and knowledgeable

2 June 2026
DFS Furniture - Measham logo

Reply from DFS Furniture - Measham

Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.

Kind regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

If I had more space to buy more sofas I would!…

Jacquie was absolutely wonderful from the moment we entered the store, asked if we had anything in mind and pointed us in the right direction to let us browse with no pressure and she was right there as soon as we were ready to chat about our choice. She offered us a coffee and got us comfy while we went through our options, felt so relaxed and settled and left feeling so good about our decision and the choice we’d made as well as just feeling good in general after having a lovely chat as it truly felt interested in getting to know us and our needs surrounding our sofa choice! Thank you so much for such a fab experience at your Measham store

1 June 2026
DFS Furniture - Measham logo

Reply from DFS Furniture - Measham

Hello Will,

Thank you so much for taking the time to write us a 5* review, your feedback is always appreciated. We are really happy to hear that you had a great experience in store with Jacquie.

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Brilliant service

Louise was really helpful and patient with my purchase! Can’t wait to see it in my living room.

1 June 2026
DFS Furniture - Measham logo

Reply from DFS Furniture - Measham

Thank you so much for your 5-star review! Your satisfaction is our top priority, and we're delighted that you had a positive experience with us. If you need anything else, just let us know!

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Excellent service

We received excellent, professional service from Jackie to purchase our new sofa. We were were impressed with the great value and quality of products in store.

31 May 2026
DFS Furniture - Measham logo

Reply from DFS Furniture - Measham

Hello,

Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.

Kind Regards,
Holly M
DFS Customer Support

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