DFS Furniture - Measham Reviews 

3,701
TrustScore 5 out of 5

4.9

Tamworth Road, DE12 7DU Measham, GB


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Rated 5 out of 5 stars

Pete the salesman was very friendly and knowledgeable about the recliner sofa that we wanted to purchase. He took us through the construction and build of the sofa and delivery time and date. He fully... See more

Company replied

Rated 5 out of 5 stars

I was a bit overwhelmed with the choice, my Son was with me though. When I had chosen what I wanted, an assistant came over, went through all my requirements, explained it all in detail. A very good e... See more

Company replied

Rated 5 out of 5 stars

Whole experience was relaxed and pleasant - after initial greeting, we were left to wander around at our leisure, being supplied with a tape measure when one was requested. Upon making a decision, as... See more

Company replied

Rated 5 out of 5 stars

We visited your Measham store a couple of weeks ago and spoke to a lovely gentleman named Pete. We went away to make sure our choice would fit in our living room. We returned today and luckily Pe... See more

Company replied


Company details

  1. Furniture Store
  2. Furniture Accessories
  3. Home Goods Store
  4. Living Room Furniture Store
  5. Sofa Store
  6. Upholstery Shop

Written by the company

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Written by the company


Contact info

4.9

Excellent

TrustScore 5 out of 5

4K reviews

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4.9

All reviews

(3,701)

100,800 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Everything was explained clearly and…

Everything was explained clearly and straightforward.No pushy sale , add time and left alone to look around

13 April 2026
DFS Furniture - Measham logo

Reply from DFS Furniture - Measham

Hi there, thanks for your 5-star review, we really appreciate the feedback!

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Great experience

Great experience. Jackie was very knowledgable, professional and friendly. She couldn't do enough to help. Happy with the customer service and looking forward to receiving our sofa.

12 April 2026
DFS Furniture - Measham logo

Reply from DFS Furniture - Measham

Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Really helpful assistant in the DFS…

Really helpful assistant in the DFS Measham store.

11 April 2026
DFS Furniture - Measham logo

Reply from DFS Furniture - Measham

We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Very helpful member of staff

Very helpful member of staff , excellent service

9 April 2026
DFS Furniture - Measham logo

Reply from DFS Furniture - Measham

Hi there, thank you for taking the time to leave a 5-star review!😊

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Purchasing a Sofa

Purchasing a Sofa
The Sales Rep was very helpful and answered all our questions about the sofa in great detail. She was also very good on all the financial details including explaining any offers on the furniture we wanted.

8 April 2026
DFS Furniture - Measham logo

Reply from DFS Furniture - Measham

Hello,

Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!

Kind regards
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Pleasant greeting upon entering the store and great customer service the…

Pleasant greeting upon entering the store, polite enquiry as to what we would like,very helpful and knowledgeable about the sofa and battery options . Gave us time plus attention when we needed it. Showed an interest in us.

8 April 2026
DFS Furniture - Measham logo

Reply from DFS Furniture - Measham

Good morning Paul,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Great visit

Great customer service lovely selection of furniture at a good selection of prices. No hard sell

8 April 2026
DFS Furniture - Measham logo

Reply from DFS Furniture - Measham

Good afternoon Hazel,

Thanks for this fabulous review, we appreciate you sharing it with others!

Kind Regards

Lia
DFS Customer Support

Rated 5 out of 5 stars

Jackie was very helpful and explained…

Jackie was very helpful and explained to us all of the questions that we asked.

8 April 2026
DFS Furniture - Measham logo

Reply from DFS Furniture - Measham

Good afternoon Ms Evans,

Thanks for your lovely feedback, we’re glad to hear Jackie met your expectations and gave you all the info you needed to make your purchase.

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Great customer service

Great customer service, really friendly helpful staff.

7 April 2026
DFS Furniture - Measham logo

Reply from DFS Furniture - Measham

Hello,

Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!

Kind regards,

Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

DFS Measham

We had gone in to the store in Measham on Saturday but wanted to think about a purchase, no pressure was put on us. We went back in on Monday and decided to buy the chair we had seen. Met Kate who was very professional who went through our options. Happy customers

6 April 2026
DFS Furniture - Measham logo

Reply from DFS Furniture - Measham

Hello,

Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Great experience

Walked into the showroom and Jacqui came over to us and pointed out where the different furniture was situated. On choosing our sofa, Jacqui sat down with us and went through all the details with us, from colours, leather thickness sofa care and any extras we may desire. All the staff were friendly and made us feel welcome and at ease from walking in to walking back out. Thank you.

6 April 2026
DFS Furniture - Measham logo

Reply from DFS Furniture - Measham

Hello,

Thank you so much for sharing your 5 star review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store. We hope you enjoy your furniture when it arrives in your home!

Kind regards,
Holly M
DFS Customer Support

Rated 4 out of 5 stars

We've purchased sofas from dfs on many…

We've purchased sofas from dfs on many occasions. Helpful staff and easy to order a sofa.

29 March 2026
DFS Furniture - Measham logo

Reply from DFS Furniture - Measham

Hello,

Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.

Kind Regards,

Lorraine A
DFS Central Customer Support

Rated 5 out of 5 stars

Very helpful

Very helpful, knowledgeable, & friendly staff,
Attentive without being pushy

4 April 2026
DFS Furniture - Measham logo

Reply from DFS Furniture - Measham

Hello,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards
Lorraine A DFS Customer Support

Rated 5 out of 5 stars

We spoke to the assistant Manager Tom…

We spoke to the assistant Manager Tom and Daniel( new to the store).
Was very straigjtforward to order and gave us alot of useful information.

4 April 2026
DFS Furniture - Measham logo

Reply from DFS Furniture - Measham

Hello,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards
Lorraine A DFS Customer Support

Rated 5 out of 5 stars

Great service

Great, warm welcome when going to have a look at a sofa we saw online. Katie was knowledgeable, friendly and we ended up placing an order on a different range than planned. This is the 3rd time we have used DFS and would use again.

3 April 2026
DFS Furniture - Measham logo

Reply from DFS Furniture - Measham

Hello,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind regards,
Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

Very nice store and helpful staff

Very nice store and helpful staff. Very knowledgeable about the products you offer.

Louise was especially helpful and friendly.

3 April 2026
DFS Furniture - Measham logo

Reply from DFS Furniture - Measham

Hello,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,
Lorraine A DFS Customer Support

Rated 5 out of 5 stars

DFS Measham

Great customer service and sales support.

3 April 2026
DFS Furniture - Measham logo

Reply from DFS Furniture - Measham

Good Morning,

Great review, thanks for sharing!

Kind Regards

Lorraine A
DFS Central Customer Support

Rated 5 out of 5 stars

Purchased my first recliner

Purchased my first recliner, the team at DFS Measham absolutely brilliant and friendly

31 March 2026
DFS Furniture - Measham logo

Reply from DFS Furniture - Measham

Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting DFS. 😊

Kind Regards,
Vanessa
DFS Customer Support

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