From my first visit, where Harry was very helpful & informative, to my second where Jenny helped me pick my suite, giving constructive advise & information & Helena helped with the sale, I was very im... See more
Company replied
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Highly recommend, this is our 3 sofa with dfs and the customer service is just outstanding. We got help from Jen today at Inverness . Needed a new sofa asap due to an unexpected incident with our curr... See more
Company replied
The gentleman who served us didnt hassle us...left us to look, checked couple times if we needed more info, was very knowledgeable about the furniture, chatty, warm , friendly, talked with us not at u... See more
We visited on two occasions. The first visit we were “just looking”. We were given excellent advice and help by Jenny. On our second visit, a week later, Helena helped us with our final choice and ev... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Millburn Road, IV2 3TR, Inverness, United Kingdom
- 0333 999 9822
4.9
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Excellent service
The gentleman who served us didnt hassle us...left us to look, checked couple times if we needed more info, was very knowledgeable about the furniture, chatty, warm , friendly, talked with us not at us.....excellent. Couldnt fault at all. Deserves the praise.
18 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Helena was lovely & super helpful
Helena was lovely & super helpful in us purchasing our new sofa for our first home. Thanks for the service!!
17 July 2026
Reply from DFS Furniture - Inverness
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Highly Recommend
From my first visit, where Harry was very helpful & informative, to my second where Jenny helped me pick my suite, giving constructive advise & information & Helena helped with the sale, I was very impressed with DFS. No one was ever pushy, they were able to answer any questions I had, & it all went smoothly - even after I changed my mind on the type of leather & colour once I got home! A phone call to DFS enabled Jenny to call me within the hour, & it was a simple change before the order went through. Loads of choice of sofas, lovely showroom in Inverness & lovely, friendly sales assistants. Highly recommend.
17 July 2026
Reply from DFS Furniture - Inverness
Good Morning,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind Regards,
Lorraine A
DFS Central Customer Support
Harry was extremely helpful and…
Harry was extremely helpful and explained everything in detail. There was a fantastic selection of suites. I found the suite that was suitable for my home.
16 July 2026
Reply from DFS Furniture - Inverness
Hello Irene,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Lovely friendly member of staff met us
Lovely friendly member of staff met us. She gave us lots of options on our chosen sofa. We had a cup of tea and decided what we wanted. The member of staff explained what happens next and about the sofa cover we signed up for.
15 July 2026
Reply from DFS Furniture - Inverness
Hello Catherine,
We are really grateful for your kind words and for sharing your experience in our store. Thank you very much and we look forward to seeing you again!
Kind regards,
Lia
DFS Customer Support
Highly recommend Inverness DFS / Jen
Highly recommend, this is our 3 sofa with dfs and the customer service is just outstanding. We got help from Jen today at Inverness . Needed a new sofa asap due to an unexpected incident with our current sofa to due our dog. Hence having to get a new one. We received amazing customer service from Jenn and she went over and beyond for us to get our new sofa today. Thank you so much Jen and dfs for your service and outstanding customer service. Highly recommend.
14 July 2026
Reply from DFS Furniture - Inverness
Hello,
Thank you so much for sharing your 5 star review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store. We hope you enjoy your furniture when it arrives in your home!
Kind regards,
Holly M
DFS Customer Support
We went in a few times before we were…
We went in a few times before we were sure what we realy wanted all the members of staff were very helpful and patient perfect shopping experience.
13 July 2026
Reply from DFS Furniture - Inverness
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Very helpful and friendly
Very helpful and friendly. Good to see options in person but also on the tv screen.
5 July 2026
Reply from DFS Furniture - Inverness
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Inverness
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Armchairs purchase
Quick and efficient in store experience, very pleasant member of sales team who wasn't overly pushy about available extras.
11 July 2026
Reply from DFS Furniture - Inverness
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
We were greeted by a lovely lady called…
We were greeted by a lovely lady called Helena I think and she was great with going through what we were looking for in a sofa
4 July 2026
Reply from DFS Furniture - Inverness
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Excellent Customer Service
Barbara was extremely informative and answered all our queries fully. Excellent customer service.
10 July 2026
Reply from DFS Furniture - Inverness
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Very disappointed with the delivery…
Very disappointed with the delivery service. On purchasing our order we understood delivery would be approx 7 to 10 days. Your delivery company contacted me on the 16 th June with a delivery date of the 10th July. Has our order been lying with them for nearly a month. ??
14 June 2026
Reply from DFS Furniture - Inverness
Good morning Val,
Thank you so much for taking the time to leave your review with us today, your feedback is greatly appreciated. We're very sorry about the delivery experience you have had with DFS and for any lack of communication in relation to this.
Rest assured the store have been notified to contact you regarding this issue so we can discuss this further, apologies again.
Kind regards,
Lia
DFS Customer Support
Very friendly and welcoming experience
Very friendly and welcoming experience. Very good support and whole experience was very satisfying
8 July 2026
Unprompted review
Reply from DFS Furniture - Inverness
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Excellent service and quick delivery…
Excellent service and quick delivery definitely use again
1 July 2026
Reply from DFS Furniture - Inverness
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Excellent service
Helena gave us a lot of information and explained it very well her communication skills were excellent
8 July 2026
Reply from DFS Furniture - Inverness
Hello James,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Inverness
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Inverness
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Jennifer was very friendly and…
Jennifer was very friendly and informative, with lots of knowledge and confidence in her approach.
5 July 2026
Reply from DFS Furniture - Inverness
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Wnt in to the DFs Store in Inverness…
Wnt in to the DFs Store in Inverness for a second time after a previous scouting visit. The staff greeting was there and not too overpowering. Left to look around. We were given lots of information and details when we needed it and we made a purchase. All very easy.
5 July 2026
Reply from DFS Furniture - Inverness
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
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