DFS Furniture - Inverness Reviews 

4,256
TrustScore 5 out of 5

4.9

Millburn Road, IV2 3TR Inverness, GB


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Rated 5 out of 5 stars

The lady (Fee?) was very nice so I cannot fault her. Unfortunately in the middle of completing the sale and whilst Fee was on the computer putting in my details we were interrupted by her colleague t... See more

Company replied

Rated 5 out of 5 stars

Fisayo made this experience great. Friendly, knowledgeable and efficient. I really liked the sale prices, the choice and variety of colours available for the furniture I chose. Excellent credit arran... See more

Company replied

Rated 5 out of 5 stars

I visited the DFS Inverness store this afternoon. As soon as I entered I received a friendly welcome with no hard sell. Katerina came over to the sofa I was sitting on and asked if I wanted some help.... See more

Company replied

Rated 5 out of 5 stars

Very pleasant shopping trip. Staff were on hand when needed and left us to browse. Several people offered us coffee which was nice. When we decided what to buy the whole process and optional extras wa... See more


Company details

  1. Furniture Store
  2. Furniture Accessories
  3. Home Goods Store
  4. Living Room Furniture Store
  5. Sofa Store
  6. Upholstery Shop

Written by the company

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Written by the company


Contact info

4.9

Excellent

TrustScore 5 out of 5

4K reviews

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4.9

All reviews

(4,256)

93,032 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very pleasant shopping trip

Very pleasant shopping trip. Staff were on hand when needed and left us to browse. Several people offered us coffee which was nice. When we decided what to buy the whole process and optional extras was explained very well

1 September 2026
Rated 5 out of 5 stars

Great service!

I went in on Sunday and returned tonight to make purchase. The girl who helped me was so friendly and helpful.She’d also remembered some of the small details I had mentioned to her when I was in last! Process was really easy and quick.

2 September 2026
Rated 5 out of 5 stars

Great selection of furniture

Great selection of furniture. Wonderful, friendly staff. Easy purchasing process.

25 August 2026
DFS Furniture - Inverness logo

Reply from DFS Furniture - Inverness

Hello,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Excellent experience

Excellent experience, Harry was very friendly, competent and answered any questions we had, the whole process was very relaxed and enjoyable. The sofas are great too and can’t wait for delivery

1 September 2026
DFS Furniture - Inverness logo

Reply from DFS Furniture - Inverness

Hello,

Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Fisayo made this experience great

Fisayo made this experience great. Friendly, knowledgeable and efficient.
I really liked the sale prices, the choice and variety of colours available for the furniture I chose. Excellent credit arrangement for interest-free monthly payments, which was also very simple to arrange in store.

1 September 2026
DFS Furniture - Inverness logo

Reply from DFS Furniture - Inverness

Hello,

Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Very helpful

Very helpful, courteous and informative staff. Easily found the furniture we wanted at a price we can afford. Felt very comfortable in the store.

1 September 2026
DFS Furniture - Inverness logo

Reply from DFS Furniture - Inverness

Good Afternoon,

Thank you for your kind 5* review. We are really happy to hear you enjoyed your experience in store. We look forward to you receiving the furniture!

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Very helpful staff

Very helpful staff, explained everything. Easy to deal with. Would definitely use again

31 August 2026
DFS Furniture - Inverness logo

Reply from DFS Furniture - Inverness

Hello,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Fisay was our first point off contact…

Fisay was our first point off contact today was very polite and pleasant and went about her job very well and sold us a beautiful leather suite keep up the good work 10 out of 10

30 August 2026
DFS Furniture - Inverness logo

Reply from DFS Furniture - Inverness

Good Morning,

Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

DFS Inverness

I visited the DFS Inverness store this afternoon. As soon as I entered I received a friendly welcome with no hard sell. Katerina came over to the sofa I was sitting on and asked if I wanted some help. She was super friendly, knowledgeable and took the time to look at stock available and which items would be suitable for my requirements. I found the entire visit easy and hassle free, there’s no pressure to buy anything and all areas of customer service excelled anywhere else I’ve been. I purchased a sofa, chair and footstool and can’t wait for it to arrive. Katerina and her team are an absolute credit to this store.

29 August 2026
DFS Furniture - Inverness logo

Reply from DFS Furniture - Inverness

Good Morning,

Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Katerina met your expectations in store and we hope you enjoy your furniture when it arrives!

Kind Regards,
Jordan
DFS Customer Support

Rated 5 out of 5 stars

Couldn’t have been better service!

Couldn’t have been better service!
Thank you Katrina

29 August 2026
DFS Furniture - Inverness logo

Reply from DFS Furniture - Inverness

Good Morning,

Great review, thanks for sharing!

Kind Regards

Jordan
DFS Customer Support

Rated 5 out of 5 stars

The lady (Fee?) was very nice so I…

The lady (Fee?) was very nice so I cannot fault her.
Unfortunately in the middle of completing the sale and whilst Fee was on the computer putting in my details we were interrupted by her colleague twice which I found quite rude tbh and could have waited until we had finished. However Fee was lovely very attentative and answered any queries and had no choice in being called away. Fee was not the Manager so did not understand why we were interrupted.

29 August 2026
DFS Furniture - Inverness logo

Reply from DFS Furniture - Inverness

Hello,

Thank you so much for sharing your 5 star review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store. We hope you enjoy your furniture when it arrives in your home!

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Anthony was very attentive and helpful

Anthony was very attentive and helpful, even gave us refreshments. He explained everything in great detail, would definitely buy here again

23 August 2026
DFS Furniture - Inverness logo

Reply from DFS Furniture - Inverness

Hello,

We’re really grateful and appreciate you taking the time to share your experience with us.

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

We had a great experience with Helena…

We had a great experience with Helena who was a very friendly and helpful assistant, making the purchase of a chair suitable for my husband.
Thank you.

22 August 2026
DFS Furniture - Inverness logo

Reply from DFS Furniture - Inverness

Hello,

We’re really grateful and appreciate you taking the time to share your experience with us.

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Your staff at your Inverness showroom…

Your staff at your Inverness showroom were 100% lovely🥰, very kind, professional and extremely knowledgeable about every sofa within the showroom, but most of all your branch manager was great, funny and showed interest within us, your customer.
We would highly recommend DFS in Inverness to our friends.

28 August 2026
DFS Furniture - Inverness logo

Reply from DFS Furniture - Inverness

Hello,

Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Very helpful

Very helpful

27 August 2026
DFS Furniture - Inverness logo

Reply from DFS Furniture - Inverness

Hello,

Great review, thanks for sharing!

Kind regards,

Lia
DFS Customer Support

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