Great all around. Did 2 visits overall, 1 to browse and compare and another to purchase. The staff didn't immediately pounce as soon as you walked in, instead they let you browse, offered a drink and... See more
Company replied
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See what reviewers are saying
I had a great experience at the Hull store when ordering my new sofa. Lewis (apologies if have spelt your name wrong) was excellent. He explained everything in detail and was very patient while I was... See more
Company replied
After browsing for a short while my wife and I stopped to look more closely at a leather suite. Looking around for a member of staff one was stood a few paces from us, he strolled across as I caught h... See more
Company replied
From the moment we stepped into the shop, and told them exactly what we wanted, they were exceptional in their customer service. Victoria looked after us, and was able to take us to 3 different settee... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
5 St Andrews Quay, Retail Park, HU3 4SA, Hull, United Kingdom
- 0333 999 9733
4.9
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Very friendly and helpful team
Very friendly and helpful team, answered all questions, very relaxed atmosphere, no pressure
5 July 2026
Reply from DFS Furniture - Hull
Hello,
Thank you for sharing your great review with us.
Kind regards
Holly M
DFS Customer Support
All the staff where excellent
All the staff where excellent, no pushy sales assistant, they told you to go test everything and when you made a decision they came over and went through sizes colours to help you make it fit your space.
They always have good prices and quality furniture.
5 July 2026
Reply from DFS Furniture - Hull
Hello,
Thank you so much for taking the time to give us a 5 star rating and to share your experience with others. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Will was polite
Will was polite, freinsly and very informative and made us feel at ease when deciding on which sofa would be right for us.
27 June 2026
Reply from DFS Furniture - Hull
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Great choice and a nice atmosphere.
4 July 2026
Reply from DFS Furniture - Hull
Hello,
Thank you for your lovely review.
Kind regards,
Holly M
DFS Customer Support
Victoria made yhe visit special
Victoria made the difference between your store and others we had visited. Product knowledge tick. Courtesy tick. Presentable tick. Easy listener tick. Thank you
4 July 2026
Reply from DFS Furniture - Hull
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Our experience was very good
Our experience was very good, sales man was very good and he was very nice.I don’t remember his name but he was old man.
4 July 2026
Reply from DFS Furniture - Hull
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
The best experience of us buying a…
The best experience of us buying a sopha was the you g man who dealt with us he was so kind and considerate my mum is 99 years old and he was so nice to her she really praised him it was a pleasure to come into the shop and get a good service .
2 July 2026
Reply from DFS Furniture - Hull
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
Paul the assistant manager very…
Paul the assistant manager very helpful,informative and a good salesman.
3 July 2026
Reply from DFS Furniture - Hull
Hello Phil,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Salesperson extremely helpful and…
Salesperson extremely helpful and allowed time for us to make a decision.
1 July 2026
Reply from DFS Furniture - Hull
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Kind Regards,
Vanessa
DFS Customer Support
The lovely girl i spoke to was very…
The lovely girl i spoke to was very helpful and helpful me so much she was not pushing me and as I didn't know what to do she was extremely helpful
30 June 2026
Reply from DFS Furniture - Hull
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
Kind Regards,
Vanessa
DFS Customer Support
Very happy with my service
Very happy with my service, no pressure from the staff until we were ready to purchase. Staff we’re very knowledgeable and made the experience very easy
16 June 2026
Reply from DFS Furniture - Hull
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
FAB SERVICE ALL ROUND!
Show room staff where fab, no hounding but helpful when asked, talked us through everything so wenunderstood, no pushing to purchase extras, brilliant service apart from a delivery communication hiccup which was resolved. Delivery was very straight forward, delivery men where professional and helpful. So chuffed with my sofa, its everything I imagined 😍
29 March 2026
Reply from DFS Furniture - Hull
Good Afternoon,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Jordan
DFS Customer Support
Great advice and a smooth ordering…
Great advice and a smooth ordering process in the store.
28 June 2026
Reply from DFS Furniture - Hull
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Great service at Hull store.
27 June 2026
Reply from DFS Furniture - Hull
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
We were looked after by Bailey,he was…
We were looked after by Bailey,he was was very friendly and answered any questions we had,it all went very smoothly.
27 June 2026
Reply from DFS Furniture - Hull
Good Afternoon,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Bailey.
Kind Regards,
Jordan
DFS Customer Support
Lots of information and very clear of…
Lots of information and very clear of the product and time scales
24 June 2026
Reply from DFS Furniture - Hull
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
New sofa, great staff.
We went in the Hull store and after a brief chat with staff we were left alone to browse which was great so we were not hounded and left to look at our leasure, My mother ordered a sofa and got a pretty good deal especially with delivery. Not sure when we can track the order delivery but shouldn't be an issue. Great service from the store especially Antonitte, well done 5☆
23 June 2026
Reply from DFS Furniture - Hull
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
From the store st andrews quay hull to…
From the store st andrews quay hull to delivery it's been a very good service thanks.
22 June 2026
Reply from DFS Furniture - Hull
Hello,
Thank you for your kind review.
Kind regards,
Holly M
DFS Customer Support
The sales advisor was so helpful and…
The sales advisor was so helpful and friendly. Gave us all the information we needed and showed us everything. Overall great experience
8 June 2026
Reply from DFS Furniture - Hull
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Great experience
Great experience, Kurtis was lovely and helped us pick out the right sofa for us and was very knowledgeable.
21 June 2026
Reply from DFS Furniture - Hull
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
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