We were allowed to peruse the furniture unhindered. Once we decided what we wanted the assistant was extremely helpful, explaining everything we needed to know, asking where the item was going to be... See more
Company replied
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Danielle was extremely helpful. She explained all the “extras” so that we understood. She did not rush us into buying, she gave us time talk between ourselves. We actually had to come and make sure... See more
Company replied
Irene was friendly, helpful and professional. She was able to direct me to the right furniture and explained all the questions I raised. I have purchased what I was looking for along with a 5 year... See more
Company replied
Very helpful and knowledgeable person who greeted me on entry. Unfortunately I didn’t take her name to personally mention her in this review. I was quite specific in what I was looking for in a sofa... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
London Road, HP11 1LH, High Wycombe, United Kingdom
- 0333 999 9826
4.8
Excellent
2K reviews
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This company invites their customers to review, whether positive or negative
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We had a very tight time frame and our…
We had a very tight time frame and our sales associate kept to the facts, didn't over complicate things. From start to finish it took 40mins to order our new sofa.
4 June 2026
Reply from DFS Furniture - High Wycombe
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
UPDATED Wonky legs.
Ordered a DFS sofa which was a collaboration with Joules. Unfortunately what arrived was obviously made differently to the sofa in the store. Marks on the fabric, wonky legs, nails pushing against the fabric from underneath. DFS were contacted and sent someone to look at it. Apparently the marks are normal. He fixed the protruding nail and said he’d put some spacers on the legs to straighten them. When I got home I inspected the legs, which were now almost straight. The spacers however are actually some folded paper towel stuffed under the leg. Pretty shoddy. I wasn’t expecting a top quality sofa for DFS money, but this is well below expectations. Hopefully DFS will take the sofa back to save me having to get my credit card company involved.
ETA. Another representative has visited and agreed that the ‘fix’ wasn’t acceptable, a 2 hour appointment has been made so that he can attempt to fix it. However we have no faith in DFS and will be asking for a refund or the credit card company will action a charge back.
2 June 2026
Unprompted review
Reply from DFS Furniture - High Wycombe
Good Morning,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. Please accept our apologies if you are experiencing a problem with your furniture. We are sorry to hear that you are having issues with your sofa.
Our team tried to contact you today to discuss this further and I am really sorry I missed you. I have raised this with the relevant team who will be in contact with you shortly. If you would like to discuss this further then please call us on 0333 9999 777 and choose option 2.
Kind Regards,
Lorraine A
DFS Central Customer Support
Wasn’t easy picking the right one but…
Wasn’t easy picking the right one but we had a lot of guidance which made it so in the end we found what we were looking for
28 May 2026
Reply from DFS Furniture - High Wycombe
Good Afternoon,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Sales person was pleasant
Sales person was pleasant, knowlegable and transaction effortless
29 May 2026
Reply from DFS Furniture - High Wycombe
Good Morning,
Thanks for the fabulous review, we really appreciate you taking the time to share with others!
Kind Regards,
Jordan
DFS Customer Support
Friendly and helpful staff with…
Friendly and helpful staff with customer service that made the overall process pleasant.
28 May 2026
Reply from DFS Furniture - High Wycombe
Hello,
Thank you for sharing your 5 star review with us.
Kind regards,
Holly M
DFS Customer Support
Helpful service
We achieved what we set out to do with the help of friendly, helpful staff.
We were warmly welcolmed and everything was explained clearly before and during making our purchase.
26 May 2026
Reply from DFS Furniture - High Wycombe
Hello Lynda,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Very Good CS
Danielle was very professional and gave us a very comprehensive customer service, explaining everything. The process took a long time, but we left very happy with the purchase.
18 May 2026
Reply from DFS Furniture - High Wycombe
Hello,
Your feedback is greatly appreciated, thank you for sharing your review with others and we look forward to you receiving your new furniture!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - High Wycombe
Hello Robert,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lia
DFS Customer Support
Reply from DFS Furniture - High Wycombe
Hello,
Thank you for your lovely review.
Kind Regards,
Holly M
DFS Customer Support
The lady that helped me
The lady that helped me, she gave me time to look around without pestering me or being push, I had a cup of coffee which made me feel relaxed and at home.
IZABELA explained everything very clearly to me so I understand the whole process.
23 May 2026
Reply from DFS Furniture - High Wycombe
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Jackie in the HWYC branch was super…
Jackie in the HWYC branch was super helpful. it was a very smooth painless informative and easy transaction
20 May 2026
Reply from DFS Furniture - High Wycombe
Hello,
Thank you for sharing your great feedback with us.
Kind regards,
Holly M
DFS Customer Support
Jackie gave fantastic service so…
Jackie gave fantastic service so friendly and knowledgeable.
13 May 2026
Reply from DFS Furniture - High Wycombe
Hello,
Thank you for your positive feedback.
Kind regards
Holly M
DFS Customer Support
Staff member was very helpful in…
Staff member was very helpful in ordering me a replacement inner cushion for my settee.
18 May 2026
Reply from DFS Furniture - High Wycombe
Good morning Ken,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
I can’t rate Isabella enough
I can’t rate Isabella enough. She was super helpful and I’m delighted with our new sofa!
17 May 2026
Reply from DFS Furniture - High Wycombe
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
anessa
DFS Customer Support
Reply from DFS Furniture - High Wycombe
Good morning Carol,
Great review, thanks for sharing!
Kind Regards
Lia
DFS Customer Support
Attentive but not obtrusive attention.
14 May 2026
Reply from DFS Furniture - High Wycombe
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
Kind Regards,
Vanessa
DFS Customer Support
Excellent sales person we were not…
Excellent sales person we were not pushed to make a decision just helpful advice. We went to a another competitor and were just swamped by two sales personnel so we left them straight away.
9 May 2026
Reply from DFS Furniture - High Wycombe
Good Afternoon,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
I can’t remember the sales woman’s name…
I can’t remember the sales woman’s name but she was very welcoming and helped me feel at ease buy my first new sofa.
Great service, she explained all we needed to know.
I’m looking forward for my new sofa arriving
10 May 2026
Reply from DFS Furniture - High Wycombe
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Great
Very helpful. Good customer service. Got the sofa we wanted ordered quickly in store.
2 May 2026
Reply from DFS Furniture - High Wycombe
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Jackie was brilliant when we came into…
Jackie was brilliant when we came into the shop to buy a sofa bed and a recliner chair and was very helpful. H
28 April 2026
Reply from DFS Furniture - High Wycombe
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
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