Laura was fantastic in answering all our questions when we first came into see the sofa (that we saw advertised in The Times). And then once we’d done our measurements, Isabella was great in guiding u... See more
Company replied
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See what reviewers are saying
We recently visited DFS knowing which sofa we wanted but we weren’t sure about the colour. We had one in mind, which we thought would match our existing furniture, but it was only with the help of Isa... See more
Company replied
Very helpful and knowledgeable sales lady,who pointed out several points I had not considered. Sale process simple and I am very happy with my decision.
Company replied
Danielle at the High Wycombe store made our purchase a very pleasant experience. Danielle couldn't have been more helpful. She explained everything to my husband and I in detail, and talked us through... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
London Road, HP11 1LH, High Wycombe, United Kingdom
- 0333 999 9826
4.8
Excellent
2K reviews
Asks customers to review
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Tip Top
Very good experience, Daniella (hope I got your name right) was so nice and helpful, told us all we needed to know about our new sofa. Delivery time is good about 2 weeks. I got my last sofa from DFS and had that for about 12 years. So happy Days
Michael
17 July 2026
Reply from DFS Furniture - High Wycombe
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
A great store staff all round
Laura was fantastic in answering all our questions when we first came into see the sofa (that we saw advertised in The Times). And then once we’d done our measurements, Isabella was great in guiding us through the process of ordering, the 4 year payment deal and even choosing a rug to go with the sofa!
18 July 2026
Reply from DFS Furniture - High Wycombe
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
APSOLUTELY AWFUL COMPANY!
APSOLUTELY AWFUL COMPANY!! Paid balance was given a delivery date and old sofa gone .. called them 5 times for updates … my sofa is lost wtf!!!!! 😡😡😡😡 i have no where to sit and not well enough to sit on a hard chair !!! I was promised this Saturday and have helpers coming .. wnat do i do ??? Soo soo upset 😢 😂😂😂😂😂
16 May 2026
Reply from DFS Furniture - High Wycombe
Hello Paula,
Thank you for taking the opportunity to write us a review, we welcome any feedback.
We are very sorry to hear that you are experiencing a delay with your furniture. We understand that delays can be incredibly frustrating and we apologise for any inconvenience this may have caused.
I have taken a look into your order and once the furniture is ready for delivery we will be in contact with you to arrange the delivery, please be rest assured we will look to get this delivered for you.
Again please accept our sincerest apologies for any delays that have occurred.
Kind Regards,
Lorraine A
DFS Central Customer Support
Very well guided been explained each…
Very well guided been explained each and everything very well satisfied with service
17 July 2026
Reply from DFS Furniture - High Wycombe
Hello,
Thank you for sharing your kind review with us.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - High Wycombe
Hello,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Very helpful and knowledgeable sales…
Very helpful and knowledgeable sales lady,who pointed out several points I had not considered.
Sale process simple and I am very happy with my decision.
16 July 2026
Reply from DFS Furniture - High Wycombe
Hello Bob,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Very Pleasant Experience
Customer service was excellent. We were very happy with the way we were treated.
13 July 2026
Reply from DFS Furniture - High Wycombe
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Thank you Danielle at High Wycombe DfS…
Thank you Danielle at High Wycombe DfS for a great shopping experience! Quick and easy sale and good customer service!
8 July 2026
Reply from DFS Furniture - High Wycombe
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
DFS helped us select the perfect colour sofa
We recently visited DFS knowing which sofa we wanted but we weren’t sure about the colour. We had one in mind, which we thought would match our existing furniture, but it was only with the help of Isabella (who gave us some valuable insight concerning colour palette) that we could make our final selection.
7 July 2026
Reply from DFS Furniture - High Wycombe
Hello Kevin,
We're really grateful you shared this amazing 5* review. We are glad to hear that Isabella helped you choose your lovely new furniture. It is really appreciated that you took the time to share your kind words and we hope you love your furniture when it arrives.
Kind regards,
Lia
DFS Customer Support
Very knowledgeable and helpful
Very knowledgeable and helpful. Given plenty of time to consider options
11 June 2026
Reply from DFS Furniture - High Wycombe
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Danielle at the High Wycombe store made…
Danielle at the High Wycombe store made our purchase a very pleasant experience. Danielle couldn't have been more helpful. She explained everything to my husband and I in detail, and talked us through all the details we needed to know. Charming and pleasant, Danielle is an asset to your company. Thank you Danielle
7 July 2026
Reply from DFS Furniture - High Wycombe
Hello Josephine,
We're really grateful you shared this amazing 5* review. We are glad to hear that Danielle helped you choose your lovely new furniture. It is really appreciated that you took the time to share your kind words and we hope you love your furniture when it arrives.
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - High Wycombe
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Very good service and in store…
Very good service and in store experience. The whole buying process was super smooth and easy.
5 July 2026
Reply from DFS Furniture - High Wycombe
Good Morning,
Thanks for the fabulous review, we really appreciate you taking the time to share with others!
Kind Regards,
Jordan
DFS Customer Support
Wonderful customer service
Wonderful customer service, very informative to the point that we were able to choose or new sofa very quickly . Thank you
4 July 2026
Reply from DFS Furniture - High Wycombe
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Very welcoming and helpful from the…
Very welcoming and helpful from the staff. 10 out of 10
4 July 2026
Reply from DFS Furniture - High Wycombe
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - High Wycombe
Hello,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Had a large variety of sofas to browse…
Had a large variety of sofas to browse in store, great deals for sofas and other things such as table bundles and rugs
Fantastic customer service from the lady who took the time to tell us information about the sofas and bundles ect
2 July 2026
Reply from DFS Furniture - High Wycombe
Good Afternoon,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
Helpful and gave us time to look around
A lady came upto us and asked us what we were looking for, we told her a 3 seater fabric sofa. She explained where they were in the shop and then left us to look around which was really nice, when we were ready we went and found her and we were told everything we needed to know and put in an order.
2 July 2026
Reply from DFS Furniture - High Wycombe
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - High Wycombe
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Amazing service stayed longer to help…
Amazing service stayed longer to help as we struggled to make decisions.
29 June 2026
Reply from DFS Furniture - High Wycombe
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
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