The experience was brilliant we eventually worked out what we needed and the young assistant was lovely very pleasant and very knowledgeable. I have already forgotten the young woman’s name but that’... See more
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The showroom was very nice and welcoming, the staff gave use time to browse without being pushy. When our decision was made the sales person explained everything very clearly, and answered all our... See more
Company replied
On entering the store, a lovely young store assistant called Paige approached my wife and I and asked if we needed any assistance. We said yes please. She gave us all the information about a sofa we... See more
Company replied
Having already seen a sofa online that I liked, I popped into the Grantham store to try it out. Demi was so incredibly helpful and friendly, explaining everything I could possibly need to know and run... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Gonerby Road, NG31 8AU, Grantham, United Kingdom
- 0333 999 9743
4.9
Excellent
2K reviews
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Sam who dealt with us was very…
Sam who dealt with us was very professional and explained everything in detail.
Her customer service was outstanding.
She is a real credit to DFS.
6 April 2026
Reply from DFS Furniture - Grantham
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Very relaxed and never felt under…
Very relaxed and never felt under pressure to make the purchase. Andrew was very helpful and very knowledgeable.
4 April 2026
Reply from DFS Furniture - Grantham
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
It was a good experience at Grantham…
It was a good experience at Grantham showroom. Page answered my questions and was very helpful, not pushy at all and explained all the options that were available which helped me make the best choice. Thank you Page
4 April 2026
Reply from DFS Furniture - Grantham
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
excellent
1. Greeted once in Store by Andrew.
2.Asking was I was Looking for.
3.The item I was looking for was not in store but he looked on line, found it and went into great detail all that was available in that range. definitely went the extra mile to help
Excellent experience. overall.
1 April 2026
Reply from DFS Furniture - Grantham
Good morning Angela,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Good experience and good product knowledge
All round knowledge and no pushing on sales . Dan was very pleasant to deal with.
1 April 2026
Reply from DFS Furniture - Grantham
Hello,
Thank you for your kind feedback.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Grantham
Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting DFS. 😊
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Grantham
Hello,
Thank you for your lovely feedback.
Kind regards
Holly M
DFS Customer Support
So much to choose from
Great selection, hard not to find something to like.
The staff were attentive, helpful and knowledgable. Sammy in particular was very helpful.
28 March 2026
Reply from DFS Furniture - Grantham
Good morning Terry,
Thanks for your lovely feedback, we’re glad to hear Sammy met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Grantham
Good afternoon Pete,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Great stuff and wide range of options
We had a fantastic first visit to DFS in Grantham. The store offers a wide range of options to choose from, making it easy to find something that suits different tastes and styles. What really stood out to us was the staff, they were extremely helpful, friendly, and knowledgeable without being pushy. They took the time to answer our questions and made the whole experience enjoyable. Overall, it was a great experience, and we’ll definitely be back!
7 March 2026
Reply from DFS Furniture - Grantham
Good afternoon Camila,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Very good customer service that i…
Very good customer service that i recieved today at the DFS Grantham store. I had a couple of questions to ask before placing my order and they were all answered clearly and I was taken through the whole process until to when to expect my delivery. Thank you so much Dan, i really appreciate your help today and can't wait to recieve my order. Thank you DFS!
24 March 2026
Reply from DFS Furniture - Grantham
Good afternoon,
We are really glad to hear that our amazing store team helped you choose the right furniture for you. It is much appreciated that you took the time out to share your kind review. We hope you enjoy the furniture when it arrives in your home!
Kind Regards
Lia
DFS Customer Support
No pressure helpful every time we went…
No pressure helpful every time we went back to check out the corner sofa smooth process enjoyed the experience
22 March 2026
Reply from DFS Furniture - Grantham
Hello,
Thank you so much for taking the time to give us a 5 star rating and to share your experience with others. It is much appreciated!
Kind regards
Lorraine A
DFS Central Customer Support
Dan at the Grantham store was so…
Dan at the Grantham store was so helpful and knowledgeable ..
He was extremely patient with us changing our minds and back again ..on top of this the ranges were excellent and the store staff were very friendly especially Dan who made sure we had coffee when needed as we were in there a ling time
21 March 2026
Reply from DFS Furniture - Grantham
Hello,
Thank you for your kind review. We are so happy that you enjoyed your experience with Dan in store. We hope you love your furniture when it arrives in your home.
Kind Regards,
Holly M
DFS Customer Support
The chap who dealt with us was very…
The chap who dealt with us was very attentive and carefully went through every aspect before the sale went through.
10 March 2026
Reply from DFS Furniture - Grantham
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Vanessa
DFS Customer Support
The gentleman was kind and helpful
23 February 2026
Reply from DFS Furniture - Grantham
Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting DFS. 😊
Kind Regards,
Vanessa
DFS Customer Support
Good customer services friendly
Good customer services looked for appropriate products knowledgeable
16 March 2026
Reply from DFS Furniture - Grantham
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Lorraine A
DFS Central Customer Support
We had an easy experience
We had an easy experience, very positive, helpful and friendly very happy with our shopping experience.
16 March 2026
Reply from DFS Furniture - Grantham
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Lorraine A
DFS Central Customer Support
Really helpful lady Sammy
Really helpful lady Sammy, left us to browse and was on hand as soon as we needed help
15 March 2026
Reply from DFS Furniture - Grantham
Good morning Emma,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Perfect customer care
14 March 2026
Reply from DFS Furniture - Grantham
Good Afternoon,
Amazing review, thanks for sharing!
Kind Regards,
Jordan
DFS Customer Support
Really helpful staff
Really helpful staff, I can’t remember the ladies name but she was brilliant. Wasn’t pushy like a lot of sales staff and made us feel really comfortable and relaxed while choosing our options. Didn’t feel pressured into making a purchase or getting add ons unnecessarily.
28 February 2026
Reply from DFS Furniture - Grantham
Good morning Erin,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
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