We were welcomed when we arrived and shown to the area we needed. Once we decided on the suite we wanted the lady explained everything we needed to know about buying, looking after it, the warranty,gu... See more
Company replied
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Great experience dealing with Chloe in your Grantham store, would give her 10/10 for our customer journey with her. There was no hassle, no feeling pressured, no feeling rushed, we spent ages trying... See more
Company replied
Absolutely outstanding service from Chloe at Grantham DFS! Friendly, knowledgeable and very helpful - she asked several times if we wanted tea or coffee and was on hand to answer any questions w... See more
Company replied
Having been into the Grantham store last week I dealt with Chloe, who is an absolutely great example of someone that you would want to represent your company. Despite that fact that I’m a complete nui... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Gonerby Road, NG31 8AU, Grantham, United Kingdom
- 0333 999 9743
4.9
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Left us to look round was very helpful…
Left us to look round was very helpful and polite we had lady called sammy she was lovely
13 June 2026
Reply from DFS Furniture - Grantham
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Grantham
Good Morning,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
Andrew made our visit very easy and…
Andrew made our visit very easy and enjoyable experience. He had great knowledge and was very polite and professional. Thank you
13 June 2026
Reply from DFS Furniture - Grantham
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Excellent service
12 June 2026
Reply from DFS Furniture - Grantham
Good Morning,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
Reply from DFS Furniture - Grantham
Good Afternoon,
Amazing review, thanks for sharing!
Kind Regards,
Jordan
DFS Customer Support
We were welcomed when we arrived and…
We were welcomed when we arrived and shown to the area we needed. Once we decided on the suite we wanted the lady explained everything we needed to know about buying, looking after it, the warranty,guarantee and various options we could have with the purchase. After we had completed the purchase forms it was checked by another member of staff before finally paying. We were never rushed. Excellent and caring service.
9 June 2026
Reply from DFS Furniture - Grantham
Hello Andrew,
We are really glad to hear that our amazing store team helped you choose the right furniture for you. It is much appreciated that you took the time out to share your kind review. We hope you enjoy the furniture when it arrives in your home!
Kind regards,
Lia
DFS Customer Support
The customer experience was very good…
The customer experience was very good and extremely quick and easy, Demi was great.
9 June 2026
Reply from DFS Furniture - Grantham
Hello,
We really appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Lia
DFS Customer Support
Excellent service not pushy at all,
Excellent service not pushy at all,
across two days we were in store for approx 4 hours.
7 June 2026
Reply from DFS Furniture - Grantham
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
We had a good experience with Demi in…
We had a good experience with Demi in Grantham. She was patient with us as we took a long time to decide on style and design, gave us all the information we needed to finally purchase our sofa.
2 June 2026
Reply from DFS Furniture - Grantham
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
The credit application was easy and the…
The credit application was easy and the extra insurance was good value for momey. Chloe looked after us in grantham branch and mafe the whole process straightfotwards
31 May 2026
Reply from DFS Furniture - Grantham
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
No pressure sales
We were left to look and try in store. The sales rep didn’t pressure or hover around which helped us feel relaxed enough to take our time to look
31 May 2026
Reply from DFS Furniture - Grantham
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Wonderful experience
Wonderful experience. Asked if we needed help when we walked in and then left us to look around and checked every now and again not overly in your face
31 May 2026
Reply from DFS Furniture - Grantham
Good Afternoon,
Thank you for your kind 5* review. We are really happy to hear you enjoyed your experience in store. We look forward to you receiving the furniture!
Kind Regards,
Jordan
DFS Customer Support
Great experience dealing with Chloe in…
Great experience dealing with Chloe in your Grantham store, would give her 10/10 for our customer journey with her. There was no hassle, no feeling pressured, no feeling rushed, we spent ages trying out different products and were very impressed with our visit
30 May 2026
Reply from DFS Furniture - Grantham
Good Afternoon,,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Chloe.
Kind Regards,
Jordan
DFS Customer Support
Great customer service
Cherice and Sammy were very attentive and gave us advice as we were browsing and making our purchase. Excellent customer service. Highly recommend.
30 May 2026
Reply from DFS Furniture - Grantham
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Cherice and Sammy.
Kind Regards,
Jordan
DFS Customer Support
I was greeted by a young man asking me…
I was greeted by a young man asking me if i needed help and then he let me look for mysalf he was very polite and when i found the sofa for me he was very helpfull i think hes worth a pay rise
20 May 2026
Reply from DFS Furniture - Grantham
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Very good service
Very good service, staff very helpful. We dealt with Dan He explained everything well and well pleased with his service.
27 May 2026
Reply from DFS Furniture - Grantham
Hello Peter,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Grantham
Hello Nathan,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Great service while allowing plenty of…
Great service while allowing plenty of time and space to make what is a big decision
23 May 2026
Reply from DFS Furniture - Grantham
Hello,
Thank you for sharing your 5 star review with us.
Kind Regards,
Holly M
DFS Customer Support
Very nice lady who knew her job.
Very helpful staff.
Lots of infomation.
Answered all our questions expertly.
21 May 2026
Reply from DFS Furniture - Grantham
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Grantham
Good afternoon,
Great review, thanks for sharing!
Kind Regards
Lia
DFS Customer Support
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